To contact support, send us a message or give us a call. Our contact information is located on the right side of this support page.

Please have this information available:

· Serial Number (S/N)

· Part Number (P/N)

· Model Number (M/N)

Product information

The product information is located on the bottom of the speaker.

Additionally, you’ll be able to find the Serial Number (S/N) in the UE MEGABOOM App under MORE > Settings > About UE MEGABOOM

You can connect your UE MEGABOOM to your smartphone, tablet or other device using either Bluetooth or the auxiliary input.

Bluetooth

Out of the package, your UE MEGABOOM is ready to pair with your first Bluetooth device. Here’s how:

1. Turn the speaker on by pressing the power button on the top of the speaker. The power indicator will glow white, the Bluetooth connect button (above the power button) will blink white rapidly, and you will hear a tone indicating the speaker is ready to pair.

2. On your Bluetooth device, go to the Bluetooth menu and scan for devices (make sure Bluetooth is enabled).

3. Select UE MEGABOOM from the list of devices.

NOTE: UE MEGABOOM volume is set to maximum when you pair it to an iOS device for the first time.

Once paired and connected, you’ll hear an audible confirmation from the speaker. This means your UE MEGABOOM is ready to use. You can pair additional devices with your speaker, see “Pairing additional Bluetooth devices with my UE MEGABOOM”

Auxiliary Input

1. Turn the speaker on by pressing the power button on the top of the speaker.

2. Connect the speaker to your Bluetooth device using a 3.5mm analog cable (not included).

NOTE: Use only a 3-pole (non-microphone or inline remote cable) auxiliary cable.

NOTE: If a Bluetooth device is connected to the UE MEGABOOM while playing audio from an auxiliary connection, the Bluetooth device will take priority and the stream from the auxiliary device will stop.

IMPORTANT: The USB connection is solely for charging your UE MEGABOOM. It won’t enable you to use your speaker as an audio-output device when connected to a computer.

A: Software updates for your UE MEGABOOM can be done using the UE MEGABOOM app. Download it from the Apple App store for your iOS device or from the Google Play store for your Android device.

Once you have the UE MEGABOOM app, here’s how to apply the update:

1. Connect your UE MEGABOOM to your smarphone or tablet.
2. Open the app.
3. Tap MORE
4. Tap the Update Now message to begin the update.

Tap lets you control the music directly from your UE MEGABOOM.

Note: Tap Controls can only be enabled through the app.

The first time you use this feature, you must connect your UE MEGABOOM to the app. Once they are connected, open the app to activate Tap Controls in the settings.

Once it’s activated, you can use Tap Controls with or without the app being active.

To use Tap Controls, first pick up your UE MEGABOOM and hold it upright. (Note: Your speaker may be held at a slight tilt, but Tap will not work if the speaker is upside down or on a flat surface.)

Tap the top of the speaker:

• One time - To play music and tap again to pause the music.
• Two times - To skip a song.

If your smartphone is NFC-enabled you can use it to connect your smartphone to your UE MEGABOOM, here’s how:

1. Ensure NFC is enabled on your smartphone (see your smartphone’s documentation for help).

2. Turn on your UE MEGABOOM. In some cases you may need to place your UE MEGABOOM in pairing mode. Press and hold the Bluetooth connect button on your UE MEGABOOM (above the power button) until you hear a tone.

3. Hold your smartphone to your UE MEGABOOM right below the Volume + and – button for up to 10 seconds.

NOTE: You may see a pop-up on your smartphone asking you to confirm the pairing.

1. You’ll hear an audible confirmation from your UE MEGABOOM when the pairing is complete.

IMPORTANT: Your UE MEGABOOM stays in a pairing state for 3 minutes. If you are unable to pair using NFC, place your UE MEGABOOM into pairing mode and try pairing using NFC within 3 minutes.

If you are unable to pair using NFC, see “Setting up my UE MEGABOOM” to pair through the Bluetooth device menu.

Block Party lets you and your friends play DJ through UE MEGABOOM.

Before getting started, make sure your app and speaker have been updated.

To start Block Party:

• Open the UE MEGABOOM App
• Swipe left to start Block Party
• Tap the + sign
• Press the play icon

Add a friend: Have your friend turn on Bluetooth and connect to your speaker.

Remove a friend: Tap the X next to their device’s name.

Skip a friend’s song: Press the skip button.

Notes:

• Block Party can connect up to three devices at a time.
• If using a music service like Pandora, the maximum number of skips still applies.

Your UE MEGABOOM will remember the last eight devices it connected with.

Pairing additional devices

After you pair the first device (See “How do I setup my UE MEGABOOM?”), here’s how to pair additional devices:

1. Turn the speaker on.

2. Hold down the Bluetooth button (above the power button) until you hear a tone.

NOTE: The Bluetooth connection button will blink rapidly, indicating that the speaker is ready for pairing.

1. On your device, go to the Bluetooth menu and scan for devices.

2. Select UE MEGABOOM from the list of devices.

Once paired and connected, you’ll hear an audible confirmation from the speaker. Your UE MEGABOOM is now ready to use with the device you added.

NOTE: While the speaker can store up to eight paired devices, it can only maintain an active connection with two of them at a time. See “Can I use my speaker with more than one device at a time?” for more information.

Reconnecting to a device

To reconnect a device to your UE MEGABOOM after the initial pairing or after pairing another device:

1. Turn the speaker on

2. On your device, go to the Bluetooth menu and select UE MEGABOOM from the list of devices.

Once reconnected, you’ll hear an audible confirmation from the speaker. Your UE MEGABOOM is now ready to use with the device you selected.

If you’re having trouble with audio distortion or drop-outs on your UE MEGABOOM, try these suggestions:

• Move the audio source closer – it might be out of the range of your speaker.
• Move away from other sources of wireless signal – you could be experiencing interference.
• Make sure your speaker has enough battery power (connect it to a power source with the supplied adapter).
• Adjust the volume on both the audio source and your speaker.
• Restart both your speaker and the audio source.
• Re-pair your device with your speaker (see “How do I pair additional Bluetooth devices with my UE MEGABOOM?”).
• If you’re using two UE MEGABOOM speakers (in Double Up mode), try disconnecting and streaming to one speaker only.

NOTE: If you’re streaming audio content from the internet, the issue could be with the internet connection and not your speaker.

If your Bluetooth device won’t connect to your UE MEGABOOM, try the following:

• Make sure your device is paired with your speaker and Bluetooth is active (see “How do I pair additional Bluetooth devices with my UE MEGABOOM?”).
• Place your Bluetooth device closer to the speaker – it might be out of range.
• Move your Bluetooth device and speaker away from other wireless sources – you could be experiencing interference.
• If you have multiple UE MEGABOOM speakers, make sure you’re connected to the correct one.
• The UE MEGABOOM can be connected to up to two devices at a time – make sure you don’t already have two devices connected.
• Turn your UE MEGABOOM off, and then back on again.

NOTE: If this is the first time you’re pairing a device with your speaker, you don’t need to press the Bluetooth connection button. It comes out of the box ready to pair.

Your UE MEGABOOM can have eight devices paired with it, and you can connect to two at a time. This lets you quickly switch to a second device to play audio without having to go through the connection process again. Here’s how:

1. Connect the first paired device to your speaker by selecting it from the device’s Bluetooth menu.

NOTE: If you haven’t paired any devices, see “How do I setup my UE MEGABOOM” for help.

1. Connect a second device to your speaker the same way you did in step #1.

NOTE: If you haven’t paired any additional devices, see “How do I pair additional Bluetooth devices with my UE MEGABOOM” for help.

1. Once you have two devices connected, you can start playing audio from one of them.

2. To switch and play audio from another connected device, pause the current one. Then, start playing the other.

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You can use your UE MEGABOOM as a speakerphone once it’s turned on and connected to your smartphone. Here’s how:

1. Make or answer a call on your phone:

A: iPhone – You’ll have the option to take the call on your UE MEGABOOM (speakerphone) or directly on your phone. Select “audio source” from the In-call menu, then tap UE MEGABOOM to use it as a speakerphone.

B: Android – On most Android smartphones, the call will default to the UE MEGABOOM (speakerphone). Turn Headset mode off on your smartphone to take the call directly.

1. Adjust the call volume from either the phone or speaker.

2. When you’re finished with the call, end the call on your phone.

NOTE: Skype may or may not work on a Bluetooth speakerphone. This depends on your smartphone’s make and model, and Skype settings.

You can connect your UE MEGABOOM to a Mac or PC that has Bluetooth capabilities.

Mac

1. Turn the speaker on.
2. If this is the first device you’re pairing to your UE MEGABOOM, it will already be ready to pair, otherwise, hold down the Bluetooth button (above the power button) until you hear a tone.

NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

1. From the Apple menu, select System Preferences.
2. Open the Bluetooth preference pane.
3. Find and select UE MEGABOOM in the Available Devices list, then click on Pair.

PC

1. Turn the speaker on.

2. If this is the first device you’re pairing to your UE MEGABOOM, it will already be ready to pair, otherwise, hold down the Bluetooth button (above the power button) until you hear a tone.

NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

1. Open your Control Panel.

2. Select Hardware and Sound.

3. Select Devices and Printers.

4. Select Bluetooth Devices.

5. Click Add a device.

6. Select UE MEGABOOM from the list of devices, and then click Next.

NOTE: If the Bluetooth Device Control window opens, expand the Headset type menu and select “My hands-free device UE MEGABOOM does not have a display” and then click Apply.

Once your speaker is paired and connected, you’ll have to select the UE MEGABOOM as the default playback device in the Windows Sound settings. Here’s how:

1. Open your Control Panel.

2. Select Hardware and Sound.

3. Select Manage audio devices (under Sound).

4. Select “Speakers Bluetooth Hands-free Audio” and click Set Default.

5. Click OK.

You may experience audio problems if one of the two devices keeps requesting the connection while the current device is streaming. If so, try the following:

• Pause the stream from the second device that isn’t currently being used.
• Turn Bluetooth off on the second device.
• If the primary Bluetooth device is a Mac computer, click on the “X” next to the UE MEGABOOM from the Bluetooth preference pane in System Preferences.

NOTE: You’ll have to go through the pairing process again to pair your UE MEGABOOM to your Macintosh computer if you do this. (See “Pairing additional Bluetooth devices with my UE MEGABOOM” for help.)

The volume settings between your UE MEGABOOM and Apple device can sometimes get out of synchronization. If this happens, try the following:

• Turn the Bluetooth connection on your device off, and then back on again.
• Turn your device off, and then back on.

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If your iOS device no longer connects to your UE MEGABOOM, try the following:

• Turn your UE MEGABOOM off and then back on.
• Turn your iOS device off and then back on.

If your iOS device still won’t connect, you should re-pair your device with the UE MEGABOOM. Here’s how:

1. In the Bluetooth menu on your iOS device, locate UE MEGABOOM and tap the arrow next to it.
2. Tap Forget this Device.
3. Turn your speaker on.
4. Hold down the Bluetooth button (above the power button) until you hear a tone.

NOTE: The Bluetooth connection button will blink rapidly, meaning the speaker is ready for pairing.

1. On your device, go to the Bluetooth menu and scan for devices.
2. Tap UE MEGABOOM to pair.

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Some devices will hold a connection with UE MEGABOOM even when the stream is paused or the connection is idle.

To fix this issue, try the following on the device you no longer want to use:

• Disconnect from the UE MEGABOOM.

OR

• Turn off the Bluetooth connection.

This should allow another device to connect to your UE MEGABOOM.

The UE MEGABOOM was designed to be used with a 3-pole (non-microphone or inline remote cable) auxiliary connector. You may experience unexpected behavior with controls if you use a 4-pole (with inline microphone and/or inline remote) auxiliary cable.

Only use a 3-pole cable with your UE MEGABOOM.

Not only can you name your UE MEGABOOM anything you want, you can make the UE MEGABOOM app reflect your chosen name, too. Here’s how:

Android Device

1. Connect your device to your UE MEGABOOM.

2. Open the UE MEGABOOM app.

3. Tap MORE, and then Settings.

4. Tap Speaker name and enter the new name for your speaker.

NOTE: You might have to un-pair and re-pair your speaker for the changes to take effect.

For Android, you can also change the display name of your UE MEGABOOM in the Bluetooth device menu. Here’s how:

1. Open your Bluetooth device menu.

2. Locate your UE MEGABOOM and tap the Settings icon next to it.

3. Tap Rename and enter the new name for your speaker.

iOS Device

1. Connect your device to your UE MEGABOOM.

2. Open the UE MEGABOOM app.

3. Tap MORE, and then Settings

4. Tap Speaker name and enter the new name for your speaker.

You can’t change the display name of your UE MEGABOOM in the iOS Bluetooth device menu.

NOTE: You might have to un-pair and re-pair your speaker for the changes to take effect.

If you have multiple UE MEGABOOM speakers connected to one or more iOS devices, you might not be able to select which speaker to use with the iOS Airplay menu.

If you have two Bluetooth sources, try disconnecting the second source and use only one source.

For the best experience, install the UE MEGABOOM app to manage switching between speakers.

If you have two UE MEGABOOM speakers, you can use them together to amplify your sound. Here’s how:

Using the app

1. Connect your first UE MEGABOOM to your Bluetooth device.
2. Open the UE MEGABOOM app and tap the “Double Up” icon then tap Start in the Double Up screen.
3. Turn on your second UE MEGABOOM.
4. Tap Start in the UE MEGABOOM app.
5. Press the Bluetooth connect button on your second UE MEGABOOM twice (quickly).
6. The two UE MEGABOOMs will now be connected to your Bluetooth device.

Note: You can also use the app to “lock” the Double Up connection so when you power both of your UE MEGABOOM speakers up, they’ll automatically reconnect in Double Up. See “Activating Sticky Double Up” for more help.

Without the app

1. Connect your first UE MEGABOOM to your Bluetooth device.
2. Press and hold the Volume + and Bluetooth button simultaneously until you hear a tone.
3. Turn on your second UE MEGABOOM.
4. Press the Bluetooth button on your second UE MEGABOOM twice.
5. The two UE MEGABOOMs will communicate and once they connect you will hear an audible confirmation.

Use the UE MEGABOOM app to manage the two modes:

Double – Expands the audio to the two UE MEGABOOM speakers for double the sound.

Stereo – Turns the two UE MEGABOOM speakers into Left and Right speakers (you can also swap the left and right designation using the app).

IMPORTANT: You can only use the “Double Up” feature with one connected Bluetooth device.

Yes, but make sure your UE BOOM has the latest UE BOOM software. UE BOOM update version 7.x and 8.x allow for compatibility with UE MEGABOOM, but versions 5.x and 6.x do not. 

Your UE BOOM and UE MEGABOOM Double Up in the same way as they would with another UE BOOM or UE MEGABOOM. See “Using the UE MEGABOOM Double Up feature” for more information.

A: Unfortunately, UE MEGABOOM cannot Double Up with UE MINI BOOM.

A: Before you can set an alarm on your UE MEGABOOM, you will need to make sure that you have the UE MEGABOOM App.

To download the app, please visit Google Play or the iOS App Store.

Once you have the app installed, open it and tap ALARM to set it up.

A: You can set your alarm to repeat daily by selecting “Daily Repeat” in the app Alarm settings, but you will not be able set multiple alarms for the same day.

A: No. Your alarm will play on the primary UE MEGABOOM that it was connected to when the alarm was set up. It will not play on two UE MEGABOOMs, even if you last used them in Double Up mode.

A: You have two options when selecting the alarm music on your UE MEGABOOM:

Last Played:

Choosing this option allows you to set the alarm music with the last song that was played from your phone or tablet. This can be music that is stored on the device itself or it can be music that was played from a music service (e.g. Spotify, Pandora, Deezer, etc). In the case of music services, you can select a specific song, a playlist or even a radio station.

My Library:

Choosing this option allows you to set the alarm music with any song(s) from the local music library on your phone or tablet.

A: Most music services work with the UE MEGABOOM alarm, including popular services like Spotify and Pandora. To use a music service with the alarm:

• Play the music you would like from the music service. This can be a specific song, a playlist or a radio station.
• Then go to the alarm settings in the UE MEGABOOM app and select “Last Played”.

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On your phone or tablet:

• Snooze by tapping the Snooze icon.
• Turn off your alarm by swiping the arrow from left to right.

On your UE MEGABOOM:

• Snooze by pressing the Bluetooth button once.
• Turn off the alarm by pressing the power button.

Snooze will delay the alarm by 10 minutes. If you don’t snooze or turn your alarm off, your music will continue to play for an hour.

A: That song will repeat until you turn the alarm off. After 1 hour, the alarm will turn itself off. If you snooze your alarm, it will play for an hour from the last snooze.

A: If your alarm played the backup alarm sound instead of the music you selected, check the following:

• The music service or internet radio app you selected may not have activated.
• Your phone may be out of range of your UE MEGABOOM – make sure the two devices are within 100 feet of each other.
• The Bluetooth connection is off on your phone or your phone is in Airplane mode – make sure you keep the Bluetooth connection on.
• Your phone may be off or out of battery – make sure your phone is on (your alarm will still play if your phone is Locked)
• Your phone may have lost the connection to the internet/network.

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A: Your alarm will still activate as you have it set.

A: If your alarm played on your phone instead of your UE MEGABOOM, check the following:

• Your phone may be out of range of your UE MEGABOOM – make sure the two devices are within 100 feet of each other.
• The Bluetooth connection is off on your phone or your phone is in Airplane mode – make sure you keep the Bluetooth connection on.
• Your UE MEGABOOM has no power – be sure the battery on your UE MEGABOOM is charged or the UE MEGABOOM is connected to a power source.
• Someone else is using your UE MEGABOOM when the alarm is scheduled to go off.

"

A: When you cross different time zones, your UE MEGABOOM alarm will NOT automatically change to the new time zone even if the clock on your phone changes. You have to adjust the alarm time in the UE MEGABOOM app manually.

A: A backup alarm will play on your phone or tablet.

There are two ways to check your speaker’s current battery level.

Button press

• Press your speaker’s ‘plus’ and ‘minus’ buttons at the same time. An audio message will play telling you the current battery level. You can change the language of the message from within settings section of the app.

UE MEGABOOM app

1. Open the UE MEGABOOM app.
2. Tap the +/- area on the UE MEGABOOM on the home screen to display the battery life while your speaker is on.

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A: You can remotely turn your UE MEGABOOM on and off using the UE MEGABOOM app. This feature is automatically enabled the first time you connect your UE MEGABOOM to your smartphone and run the app.

To turn your UE MEGABOOM on and off remotely, open the app and tap the power button.

NOTE: This feature is only supported on Bluetooth Smart ® enabled devices. Check with your device manufacturer to see if your device supports this feature.

A: Your UE MEGABOOM will stay on without an active stream for 15 minutes before it powers off to save battery life.

"A: Yes. Your UE MEGABOOM has been tested to withstand up to 1 meter of submersion for up to 30 minutes. Make sure the weatherdoor for the 3.5mm auxiliary port and micro USB port is on securely before bringing your UE MEGABOOM near water."

The volume on your iOS device and UE MEGABOOM are synchronized, but because your speaker has double the amount of volume steps, it will take twice the number of button presses on your speaker to reach max volume.

If you adjust your volume on your iOS device, there are only 16 volume steps, so from the lowest volume setting to max volume, it will take 16 presses. Your UE MEGABOOM has 32 steps from lowest to max, so 32 presses are needed to reach max volume from the lowest volume setting.

Yes. The rechargeable battery in UE MEGABOOM is designed to keep going strong for years –even if you listen to it all the time and charge it daily. However, if your UE MEGABOOM ever gets to the point where you think the battery needs to be replaced, please look for our battery replacement program which will be available after the standard 2-year-warranty coverage expires.

When you purchase a Battery Replacement Service for $49, UE will send you a pre-paid mailing box with directions on how to pack and send your UE MEGABOOM to us. You'll be able to continue the party with a new battery in just a few weeks. Shipping and turnaround times depend upon your location. This service will be available in countries where Ultimate Ears has an online store. 

Additional terms and conditions may apply. Offer details and price subject to change without notice.

A: Yes, some smart devices (smartphones and tablets) come equipped with a newer technology called Bluetooth Smart (or Bluetooth Low Energy, BLE). This feature is required to turn your speaker on and off remotely within the UE MEGABOOM app.

Go to the following page to get a comprehensive list of Bluetooth Smart and Bluetooth Smart Ready devices.

Bluetooth Smart

Note: This list may not contain all of the latest devices that are compatible with Bluetooth Smart. Refer to your device’s support documentation or contact your device’s manufacturer for more information.

Make sure Bluetooth Smart is on

1. Connect your UE BOOM or UE MEGABOOM to your smart device
2. Open the UE BOOM or MEGABOOM app (make sure you have the latest version of the app, check the Apple App Store or Google Play Store for the latest version of the UE BOOM or UE MEGABOOM App)
3. Tap More, then Settings
4. Find the Bluetooth Smart setting at the bottom of the screen and make sure it is set to “On”

Additionally, not all speakers will support this feature.

Supported:

• UE MEGABOOM
• UE BOOM with firmware 8.1.121 or 7.1.133 and later

Unsupported:

• UE BOOM with firmware 6.8.58 or 5.8.58 and older
• UE MINI BOOM

A: You can double up your UE MEGABOOM and UE BOOM. However, they can only play back in standard Double Up mode, and cannot switch to Stereo mode. Using the speakers in Stereo mode won’t give you the best experience, as the sound signature for each speaker is different.

Please see the Immersion Guide in the app for more details on the difference between Stereo and Double modes.

A:

In order to access the latest and greatest features for your UE speaker, make sure you update:

• The UE app
• Your speaker

To update the UE app:

iOS: Open the App Store and tap on Updates to see if you need to update your UE app.

Android: Open the Google Play Store, open the menu (usually the three bars next to Google Play in the search box), then tap on My Apps to see if you need to update your UE speaker app.

Note: Some features also need to be turned on in Settings (for example: Block Party and Tap Controls).

Open the UE app > More > Settings and turn on the feature you’re looking for.

While updating your UE app on an Android 6 (Marshmallow) mobile phone, you may see the following error:

If you experience this issue, please follow the instructions below:

• In the Google Play Store, tap on UNINSTALL button

• Agree to uninstall the speaker app - it only takes ~5–10 secs

• Once the speaker app is uninstalled, the INSTALL button will appear

• Tap INSTALL and the speaker app should install successfully

Answer:
Your UE MEGABOOM can sometimes get into a state where it doesn’t charge. To get your UE MEGABOOM back to a normal charging state, do the following:

1. Connect your speaker to the charger and leave it connected for a few seconds.
2. If the charge LED fails to pulse continuously, disconnect the cable from your speaker, then reconnect it, and leave it connected for a few seconds.
3. Repeat steps 1 and 2 until your speaker gets to a normal charge cycle - the LED should continue to pulse. (This could take up to 25-30 times.)
4. Once your speaker gets to a point where it charges normally, continue to charge it until the battery is at 100%.

Be sure to update the firmware on the speaker so that the issue does not re-occur.

To update your UE MEGABOOM software:

1. Download the latest app for your speaker.
2. Connect your speaker to your smartphone and open the app.
3. Tap More, then tap the update prompt.

Playtime

Overall playtime depends on how you use your Ultimate Ears Speaker, with things like the type of music and volume level all affecting the overall playtime. However, when played at roughly mid-volume, you can expect you can expect up to the listed hours of playtime from one full charge.

Charging

Using the USB cable provided, and a standard USB port (e.g. Laptop) it will take approximately 5 hrs. 30 mins to recharge your Ultimate Ears Speaker to 100%. Megaboom can also be charged with most USB chargers and times will be faster depending on the output of the USB charger you use.

Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.

While we encourage you to take your Ultimate Ears Speaker wherever the party goes, we also want it to look great and last as long as possible. We highly recommend that you thoroughly rinse your Ultimate Ears Speaker with fresh water after using it in a swimming pool or the ocean. Once clean, allow the speaker to air dry completely before charging it. While the speaker is waterproof, the chemicals and salt in your pool or the ocean can damage the waterproof seals over time if not rinsed off after use.

The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof. Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.

If your Ultimate Ears Speaker looks like it needs a pick me up after a few too many long nights and crazy adventures, try the following to renew it.

CLEANING THE ACOUSTIC SKIN (I.E. THE FABRIC)

You’ll need a water wand or a spray bottle, dish soap, and soft bristle brush.

1. Make sure your Ultimate Ears Speaker is turned off

2. Moisten the fabric on your Ultimate Ears Speaker with water using a water wand or spray bottle.

3. Wet a soft bristle brush with soapy water and lightly scrub the skin of your Ultimate Ears Speaker.

4. Quickly rinse the soap off or wipe with a damp cloth.

5. Once clean, allow the speaker to air dry completely before charging it.

CLEANING THE RUBBER SPINE

You’ll need a cotton or microfiber cloth and a common household cleaner, like isopropyl alcohol or window cleaner. Or you can use disinfectant wipes.

1. Apply some cleaning solution to the microfiber cloth.

2. Wipe the rubber strap as well as the top and bottom caps.

3. Wipe any excess cleaning solution off with a dry cloth.

4. Once clean, allow the speaker to air dry completely before charging it.

The micro-USB charging cable included with your Ultimate Ears Speaker is not waterproof. Never charge your Ultimate Ears Speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.

To recharge your Ultimate Ears speaker, plug the included charging cable into the micro-­USB port located inside the weather door. Use the included power supply and USB cable for quickest recharge. Never charge your speaker if the micro-USB port, charging cable or connectors are wet, dirty or damaged.

If you’ve used your speaker in a swimming pool or the ocean, we highly recommend that you thoroughly rinse your speaker with fresh water after using it. Once clean, allow the speaker to air dry completely before charging it. While the speaker is waterproof, the chemicals and salt in your pool or the ocean can damage the waterproof seals over time if not rinsed off after use.

The micro-USB charging cable included with your speaker is not waterproof. Always charge your speaker with a clean, dry micro-USB connector. If you think your cable or connector has been compromised in any way by water or other contaminants, do not use it to charge your speaker. Contact us for a replacement cable.