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Richard J Snow
@
rjsnowvr
London, England
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VP & Global Research Director of Customer Engagement contact center in the cloud, CRM, WFO, VoC, customer analytics
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2,812
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4,717
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4,236
Mga Tagasunod
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Richard J Snow
@rjsnowvr
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5 oras |
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Discover how to improve employee and customer experiences using a smart desktop system bit.ly/2xbARdY #CX #omnichannel #@Genesys pic.twitter.com/ugoYHmMLlJ
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Ventana Research
@ventanaresearch
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22 oras |
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Ventana Research
@ventanaresearch
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Set 19 |
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Richard J Snow
@rjsnowvr
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Set 20 |
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Excellent customer panel at @NewVoiceMedia #CloudFest showing how technology allowed them to innovate process and people side of #CX
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Richard J Snow
@rjsnowvr
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Set 20 |
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Looking forward to hearing the latest and greatest from @NewVoiceMedia as cloudfest kicks off in London #cx
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Richard J Snow
@rjsnowvr
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Set 18 |
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Impact of Digital Channels on Customer Engagement Q&A - Ventana Research bit.ly/2gLys3g
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Richard J Snow
@rjsnowvr
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Set 11 |
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Read how the latest release of @Five9 global engagement centre supports #omnichannel customer experience bit.ly/2w1amIF #CX pic.twitter.com/YkI2AKr97E
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Ventana Research
@ventanaresearch
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Set 9 |
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With new #IoT, #analytics, #BigData, and other #digital tools, it's time to look at improving digital processes bit.ly/2oCAupc
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Ventana Research
@ventanaresearch
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Set 10 |
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Richard J Snow
@rjsnowvr
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Set 11 |
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Catch-up on how a smart desktop can help transform #CX bit.ly/2xbARdY @Genesys pic.twitter.com/XcawnaiP81
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NICE CX
@NICE_CX
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Set 5 |
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#AI is here - and it's here to help! Understand how our AI-powered analytics can transform your enterprise bit.ly/2w47ndD pic.twitter.com/M7R5F5qaYg
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Verint
@Verint
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Ago 30 |
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Verint at the Intersection of Customer Engagement, Employee Engagement hubs.ly/H08vMwt0
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Enhancier Cx
@Enhancier
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Set 6 |
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What Is Customer Experience 5 Actions From 5 Experts!
@lincolnmurphy @TedRubin @kerrybodine @jaybaer
#CX #CustomerExperience pic.twitter.com/wSGje5euVe
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Ventana Research
@ventanaresearch
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Ago 28 |
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#DataVirtualization benefit: more accurate data produces more accurate #BigData #Analytics results bit.ly/2bAmKFw pic.twitter.com/86p888KlDO
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Richard J Snow
@rjsnowvr
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Ago 29 |
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Read how @NICELtd - @inContact take steps towards an integrated cloud-based customer engagement platform bit.ly/2vGqvyi #CX pic.twitter.com/DVV0zfgTYC
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Ventana Research
@ventanaresearch
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Ago 25 |
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How good is your #customer #analytics? Let us know! Take the survey now bit.ly/2sj0iZI #CEM #CX @EnghouseInterac
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Ventana Research
@ventanaresearch
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Ago 23 |
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Measure your #CX impact with #customer #analytics, take the survey, get the facts when it's ready bit.ly/2sj0iZI #CEM @Clarabridge pic.twitter.com/RnVgimyrsN
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Ventana Research
@ventanaresearch
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Ago 23 |
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Several advances in #cloud, #bigdata, and #IT tools are bringing #MachineLearning to the masses bit.ly/2sdjmaZ
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Ventana Research
@ventanaresearch
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Ago 23 |
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Why #cloud for #WFO and #CEM? Well one reason is just two words: self service bit.ly/2lEZ7AB #CX #cctr pic.twitter.com/s87o7FlJdA
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Ventana Research
@ventanaresearch
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Ago 21 |
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