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BT
@
bt_uk
United Kingdom
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Every moment of every day we help you be there 🌍
Tweet us for customer support, we're here 8am to 9pm Mon-Fri, 8am to 8pm Sat and 8am to 6pm on Sundays 💬
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57.633
Tweeturi
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145
Urmărite
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86.390
Urmăritori
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BT
@bt_uk
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5 min. |
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Really sorry to hear that Steve, chat with our business team here btbusiness.custhelp.com/app/ ^Lesley
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BT
@bt_uk
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5 min. |
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Check your address here - homeandbusiness.openreach.co.uk/fibre-broadban… , what does it show? ^Lizzie
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BT
@bt_uk
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8 min. |
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Hi Richard
Have you tried to place an order with us for fibre? ^Lizzie
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BT
@bt_uk
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9 min. |
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So sorry again Tris, what were you coming through to us about? I'm here to help ^Lesley
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BT
@bt_uk
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13 min. |
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That's all the information we have at the moment, Stevie. Sorry we can't provide any further detail. ^LauraG
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BT
@bt_uk
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16 min. |
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Can you DM me the name of the account holder and the full address/postcode so I can look into this for you. ^Chris
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BT
@bt_uk
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20 min. |
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Is the email from BT or Amazon, what details are being asked for? ^ClaireC
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BT
@bt_uk
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23 min. |
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Yes please, you can use this link. ^Aisling twitter.com/messages/compo…
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BT
@bt_uk
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26 min. |
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I'll need to check if this was an outbound sales call or a 3rd party marketing call as process for obtaining call is slightly different for each - can you DM your BT account number, full address & name on the account please? ^ClaireC
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BT
@bt_uk
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30 min. |
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That's strange Henry. If you give our Wi-Fi team a call on 0800 022 3322 they will be able to take a look at this for you. ^Dale
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BT
@bt_uk
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33 min. |
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They make sale calls on our behalf. If you want these stopped. DM me your full address/postcode as well as the name of the account holder and I'll arrange for your details to be removed from the calling lists. ^Chris
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BT
@bt_uk
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37 min. |
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Can you DM me the name of the account holder and the full address/postcode so I can look into this for you. ^Chris twitter.com/messages/compo…
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BT
@bt_uk
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40 min. |
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I'm sorry, we can only book the earliest appointments that are available. ^Chris
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BT
@bt_uk
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41 min. |
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Hi Dolly, no this would have been a scam call. You can report this to us here bt.com/consumer/edw/s… ^Dale
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BT
@bt_uk
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41 min. |
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Let us know how the appointment goes tomorrow. ^Chris
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BT
@bt_uk
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45 min. |
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I'm sorry to hear that. If you are near a hotspot you can connect to it via the BT Wifi App. ^Chris
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BT
@bt_uk
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46 min. |
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Thanks for letting us know Paul. The number can be reported here - bt.com/scams ^Chris
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BT
@bt_uk
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47 min. |
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What problems are you having? ^Chris
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BT
@bt_uk
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48 min. |
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Sorry Roni, DM over your address & postcode with the account holders name so that I can check this for you ^Lesley twitter.com/messages/compo…
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BT
@bt_uk
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52 min. |
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Hi, I am really sorry to hear the engineer didn't arrive. If you send me your account details in a DM I'll take a look for you. ^Aisling
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