Amazon Web Services

Unusable Authentication Device

Please tell us about the problem you are experiencing with your MFA device and provide the phone number we can use to reach you. We will call you within 15 minutes of your request for assistance.

If your device is associated with an Identity and Access Management (IAM) user under your root AWS account, please contact your account administrator for assistance.

Problem with Authentication Device*

Account Email Address*

Account ID

Primary phone number*

Secondary phone number

Country associated with your phone number*

上記 AWS からの連絡は全て英語となります。ご不便をおかけし申し訳ございません。日本語対応をご希望の場合は、日本語対応を希望していることを英語でお伝えください。日本時間の平日 9:00 - 18:00 の間に日本の担当者より折り返しご連絡いたします。

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Unusable Authentication Device

Security Check