Reset your password

Why can't you sign in?

I forgot my password

I know my password, but can't sign in

Tip: double check the account you're trying to sign in to. Sometimes people mistype the email address. Also make sure to use the correct domain for your account, such as hotmail.com, live.com, or outlook.com.

I think someone else is using my Microsoft account

Optional: why do you think someone else has access to your account?

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Recover your account

We can help you reset your password and security info. First, enter your Microsoft account and follow the instructions below.