January 2017
December 2016
November 2016
High latency DNS for Squarespace Domains
This incident has been resolved.
Nov 22, 23:36 - Nov 23, 03:46 EST
October 2016
Connectivity issues
This issue has been cleared on our end since our last update. We've just received confirmation it has been cleared with Dyn, so we are now marking it resolved. Thank you for your patience during this unusual event.
Oct 21, 12:35-18:28 EST
We are investigating connectivity issues impacting all Squarespace sites.
This issue is now resolved.
Oct 14, 14:58-15:05 EST
September 2016
Connectivity issues on sites with legacy DNS settings
Our network provider has restored redundancy on the affected circuits. This incident has been resolved.
We urge you to review your settings at https://support.squarespace.com/hc/en-us/articles/206541757-Checking-your-domain-mapping-records to ensure that you are never affected by this type of issue with a legacy IP range.
Squarespace 5 customers should refer to https://5help.squarespace.com/hc/en-us/articles/204963858.
Sep 10, 08:48-17:09 EST
August 2016
Squarespace SFTP connectivity
SFTP connectivity and response time has been restored to normal.
Aug 3, 12:26-17:16 EST
July 2016
No incidents reported for this month.
June 2016
Form submissions and image uploading degraded
This incident has been resolved.
Jun 7, 18:02-19:36 EST
May 2016
April 2016
Connectivity Issues
Systems are back to normal. We will post more detailed information at a later date.
Apr 20, 01:22-07:53 EST
Login Issues
The issue has been resolved and we have confirmed that customer login is functioning normally.
Apr 15, 13:14-13:33 EST
Squarespace Help Center Issues
The issues with our Help Center have been resolved.
Apr 13, 08:56-11:10 EST
Image uploads not working for some customers.
Issues with image processing have been resolved.
Apr 5, 12:45-12:56 EST
March 2016
Squarespace SFTP and Git services degraded
This incident has been resolved.
Mar 21, 19:33 - Mar 23, 19:21 EST
[Scheduled] Squarespace 5 Emergency Maintenance
Maintenance has been completed successfully.
Mar 22, 13:30-14:45 EST
Squarespace Help Center Issues
Issues with Zendesk and our Help Center have been resolved.
Mar 21, 10:26-11:15 EST
Squarespace 6 Outage
Systems are operating normally. Thanks for your patience.
Mar 20, 07:19-19:16 EST
[Scheduled] Squarespace 5 Emergency Maintenance
Squarespace 5 is operating normally. Please report any issues to Customer Care.
Mar 20, 11:36-16:22 EST
[Scheduled] Squarespace V5 Maintenance
The scheduled maintenance has been completed.
Mar 5, 01:00-01:24 EST
[Scheduled] Squarespace Answers Maintenance Window
The scheduled maintenance has been completed.
Mar 1, 18:10-18:14 EST
February 2016
Squarespace 5 Outage
Our Squarespace 5 platform is now operating normally. Thank you for your patience.
Feb 17, 11:03-11:48 EST
January 2016
Domain searching and purchasing outage
This issues with domain searching and purchasing are now resolved. Thank you for your patience.
Jan 22, 22:15 - Jan 23, 01:33 EST
[Scheduled] Squarespace Answers in read-only mode
The scheduled maintenance has been completed.
Jan 20, 17:30 - Jan 22, 15:47 EST
December 2015
Zendesk Service Issue
Our Help Center is now operating normally. Thanks for your patience.
Dec 23, 10:27-13:47 EST
Squarespace 7 outage
All systems are operating normally. Thanks for your patience.
Dec 18, 11:35-11:48 EST
November 2015
Connectivity issues
We have removed the failed device from our cluster and restored connectivity. Thank you for your patience.
Nov 21, 10:36-10:40 EST
[Scheduled] Archive Block temporarily offline
Maintenance has concluded. Archive Block functionality has been restored.
Nov 16, 15:21 - Nov 17, 13:55 EST
Connectivity issues
All sites are loading normally. Thanks for your patience.
Nov 16, 11:00-11:29 EST
Login Issues
The issue has been resolved and we have confirmed that customer login is functioning normally.
Nov 15, 23:45 - Nov 16, 01:09 EST
Some websites not loading
The issue has been resolved. We will continue to monitor closely.
Nov 13, 10:45-11:29 EST
Storage cluster maintenance
Maintenance was completed successfully.
Nov 9, 22:30 - Nov 10, 12:26 EST
Issues registering domains
The issue is now resolved. Thanks for your patience.
Nov 10, 10:43-10:54 EST
Commerce checkout issues
The USPS shipping rates API is working. Issues with Commerce checkout have been resolved. Our team is working to handle this issue more gracefully in the future. Thanks for your patience.
Nov 7, 09:30-13:32 EST