ZENDESK FOR INTERNAL TEAMS

Do unto your team

Employees are customers, too

Companies put a lot of effort into engaging with their customers. But engaged employees also have serious power over the success of a business.

That’s why treating employees like customers is more than the right thing to do–it pays off. It’s a new twist on the golden rule: when companies work hard for their employees, their employees work harder for them in return.

Cross-functional bliss

Teams from the same company don’t always speak the same language. A good internal help desk streamlines communication across teams. And employees are more likely to use it when it works on the same channels they do–email, chat, phone, or mobile.

Zendesk is intuitive and easy to use, built for employees on both sides of an interaction. With one central place for employee support, companies can easily scale their help desk and innovate their business.

For HR teams

51%

Serve 51% more employees with HR Help Desk, Self Service, and Zendesk for Mobile.

Boost HR productivity and engagement

Zendesk has helped our HR Shared Services team grow to be more efficient, organized, and productive. We really couldn’t have asked for a better tool.”

We wanted an IT tool that just works. Zendesk is a good, enterprise-grade ITSM tool with the look and feel of a consumer-grade application."

For IT teams

35%

Zendesk customers often see a 35% productivity boost using our automation tools.

Improve IT efficiency

IT Customer Story eBook

Description: It’s no stretch of the imagination to say that IT has transformed the modern workplace. In this ebook, learn how five of our customers have used Zendesk to create better relationships with the colleagues they serve.

Download
IT Customer Story eBook

Description: It’s no stretch of the imagination to say that IT has transformed the modern workplace. In this ebook, learn how five of our customers have used Zendesk to create better relationships with the colleagues they serve.

Download
IT Customer Story eBook

Description: It’s no stretch of the imagination to say that IT has transformed the modern workplace. In this ebook, learn how five of our customers have used Zendesk to create better relationships with the colleagues they serve.

Download

Keep employees engaged

Don’t invite employees on a midday detour. Embed HR and IT support directly from work apps, so people don’t have to step out of their work to find help.

Better support for support teams

Zendesk’s tools help teams of any size offer one on one service–without costing more money. And self serve, mobile optimized Help Centers empower employees to find the right answer on their own.

Zendesk allows us to field 20 to 30 tickets per day from Xerox employees without picking up a phone or increasing headcount.”

See your track record (and beat it)

Make good decisions with good data. Zendesk’s analytics and dashboards give HR and IT teams insight into their successes and where there’s still room to improve.

Zendesk’s built-in reporting makes it easy to track how many inquiries we’re receiving and our time to resolution. We’re now in a much better position to allocate our resources effectively.”

For all types of teams

For HR teams For IT teams

Time to value

Whether it’s rolling out a global employee help desk in three months for thousands of agents for Tesco or building an IT service desk for 150 IT staff in 30 days for the University of Michigan, Zendesk prides itself on deploying our solutions faster and easier than most.

It took us 30 minutes to set up Zendesk and start using it. The way Zendesk lays out the admin features in the Settings area is fantastic and super intuitive.”

ZENDESK FOR INTERNAL TEAMS

Add onto your solution whenever and however you need, with 350+ apps and custom integrations. If our ever-growing list of Marketplace apps and integrations doesn’t fit your needs, our open API means you can extend your Zendesk functionality. Our API lets teams easily manage users, enhance internal productivity, and connect Zendesk to other business-critical applications.

Myndbend
Litmos LMS
Logmein
Oomnitza
Humanity
TeamViewer
SurveyMonkey
JIRA

Security and privacy

Enterprise-class security features with comprehensive audits of our applications, systems, and networks ensure customer and business data is always protected. We understand employee data is sensitive and confidential. That’s why we offer you flexibility where your data is stored and managed. Locate your data in the US-only or EU-only

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