Learn Hub

How To Set Up Automated Ticket Routing for Efficient Customer Support

Vishnu Prasad Selvaraj — Tue, 17 Dec 2024 18:19:27 GMT

"'Sorry for the delay, we're experiencing higher than usual volume..." If your customer support team sends this message more often than you'd like, you're not alone.

35+ Business Intelligence Statistics for 2025

sjoshi@g2.com (Sagar Joshi) — Tue, 17 Dec 2024 06:15:00 GMT

Business intelligence (BI) is making a significant impact across industries by helping organizations use data to make better decisions and improve operations.

55+ Powerful Email Marketing Statistics To Grow in 2025

Bianca Pasare — Mon, 16 Dec 2024 06:15:00 GMT

With a limited budget, you want to ensure you're not wasting time or money when launching your business.

Customer Experience Automation Demystified: Your Go-To Guide

Monika Manickam — Fri, 13 Dec 2024 17:57:08 GMT

You walk into a store, and every staff member knows exactly what you need, understands your preferences, and delivers the perfect solution.

This is what customer experience automation (CXA) helps companies deliver. From automating mundane tasks to delivering hyper-personalized interactions, it bridges the communication gap between customers and businesses.

How to Use Product Recommendation Emails to Boost Your E-Commerce Sales

Martina Ďurišinová — Fri, 13 Dec 2024 17:31:18 GMT

Have you ever received an email mentioning that one thing you’ve been seeking for weeks? You might have just stumbled upon a product recommendation email – a highly targeted and personalized message suggesting products to customers.

Why Every Marketing Team Needs a Creative Approval Process

Julia Schonrock — Fri, 13 Dec 2024 15:56:28 GMT

It’s well known that marketing and creative teams are constantly under pressure to produce quality content quickly. A survey of marketing professionals revealed that 38% view creating more content faster as a significant hurdle in production.

What Is Asynchronous Communication? A Quick Overview

Holly Landis — Fri, 13 Dec 2024 07:30:59 GMT

Finding effective ways to communicate can be a real challenge.

15 Out-Of-Office Message Templates (+How to Write One)

sjayaraman@g2.com (Soundarya Jayaraman) — Fri, 13 Dec 2024 06:15:00 GMT

Day in and day out, you show up to your job and work hard, so you and your team hit your goals. Now you’re taking a much-needed break, and you need to write a quick out-of-office (OOO) message.

I Tested 11 Free Collaboration Tools Online: My Review

spaul@g2.com (Sudipto Paul) — Thu, 12 Dec 2024 15:01:00 GMT

Best collaboration tools have completely changed the way I work, and I don’t say that lightly.

58 Key Chatbot Statistics for 2025 That Explore Its Growth

sjoshi@g2.com (Sagar Joshi) — Thu, 12 Dec 2024 06:00:00 GMT

Chatbots work 24/7, tirelessly striving to solve your stakeholders’ problems.

Lab Inventory Management: How to Keep Things Organized

Shonali Paul — Wed, 11 Dec 2024 20:34:36 GMT

In the world of laboratories, precision and efficiency are absolute essentials. Yet, inventory mismanagement remains an Achilles’ heel for many labs, often leading to waste, delays, and costly mistakes.

OkCupid's Michael Kaye on Winning Hearts with Data, Storytelling, and Inclusivity

Kamaljeet Kalsi — Wed, 11 Dec 2024 13:15:00 GMT

Data-driven storytelling is at the heart of winning customer love. But like Cupid’s arrow, it can either be a hit or an expensive miss.

Boost Business Using Interactive Content with Raj Sunder

syadav@g2.com (Sidharth Yadav) — Wed, 11 Dec 2024 13:00:00 GMT

Can films inspire a startup idea?

I Tried 10 Best Free Task Management Software: My Review

wkazim@g2.com (Washija Kazim) — Wed, 11 Dec 2024 11:30:00 GMT

Whether I’m juggling multiple projects, keeping up with coursework, or just trying to keep my life together, I’ve often found myself drowning in an ocean of to-dos and deadlines.

45+ DDoS Attack Statistics: Key Data and Takeaways for 2025

sjoshi@g2.com (Sagar Joshi) — Wed, 11 Dec 2024 07:00:58 GMT

The aim of a distributed denial of service (DDoS) attack is to overwhelm a network or server resources to force an interruption of work. Using malware causes the network’s systems to make hundreds of thousands, or even millions, of requests per second. The server fails to respond to each, triggering downtime.

43 YouTube Statistics for Creators and Marketers In 2025

sjoshi@g2.com (Sagar Joshi) — Wed, 11 Dec 2024 06:09:11 GMT

YouTube has made content creation and sharing simpler.

75+ Metaverse Statistics You Should Know in 2025

sjoshi@g2.com (Sagar Joshi) — Wed, 11 Dec 2024 05:54:35 GMT

Metaverse means "beyond the universe” and was introduced to us by authors like Neal Stephenson in "Snow Crash," Ernest Cline in "Ready Player One," and William Gibson in "Neuromancer".

All Things AI: G2’s November News Round-up Analysis

Kamaljeet Kalsi — Mon, 09 Dec 2024 21:53:39 GMT

As we sleigh into December, let’s inspect how November's seven most impactful AI news events will affect marketing and MarTech leaders. Expect insights on major industry shifts and technological advancements that could inform strategic planning around marketing as well as talent acquisition.

7 Best Free AI Chatbots I’ve Tried (and Loved!) for 2025

sjayaraman@g2.com (Soundarya Jayaraman) — Fri, 06 Dec 2024 15:15:00 GMT

I have been following some of the best AI chatbots space ever since ChatGPT made a stunning debut in 2022.

Is LinkedIn Premium Worth $30/Month? What G2 users Think

sjayaraman@g2.com (Soundarya Jayaraman) — Fri, 06 Dec 2024 13:29:06 GMT

I’m on LinkedIn every day.

Is Duolingo Good? G2 Users’ Insights on Its Effectiveness

htewari@g2.com (Harshita Tewari) — Fri, 06 Dec 2024 13:25:11 GMT

Hola! Hello! Annyeonghaseyo! If you’re exploring language learning apps, Duolingo must be on your radar.

16 Key Advertising Metrics to Dominate Ad Networks in 2025

wkazim@g2.com (Washija Kazim) — Fri, 06 Dec 2024 12:17:53 GMT

Imagine sitting in a strategy meeting without the numbers that matter.

SMB Sales: Guide To Achieve B2B Marketing Growth

Lucy Literado — Thu, 05 Dec 2024 06:15:00 GMT

What would you choose: working on a $1M deal for a year or having a million small or mid-size business (SMB) deals?

40+ Housing and Real Estate Statistics for 2025

Izabelle Hundrev — Thu, 05 Dec 2024 06:00:00 GMT

The business of real estate is always changing.

Christopher Cox on How to Drive Brand Growth Through Creator Economy

tverma@g2.com (Tanushree Verma) — Wed, 04 Dec 2024 23:01:48 GMT

Picture this: You’re scrolling through Instagram or TikTok. Suddenly, you realize that not only have you landed on a product page but also added items to your cart. Ever wonder how this happens?

Simplifying Communication at the Workplace with Grammarly CMO

syadav@g2.com (Sidharth Yadav) — Wed, 04 Dec 2024 13:30:00 GMT

Sure, the bottom part of the marketing funnel fetches you leads. That’s why companies focus most of their time and resources there.

A New Reality of B2B Buying: Implications for Marketing and Sales Teams

Kerry Cunningham — Wed, 04 Dec 2024 13:00:00 GMT

B2B marketing and selling have not been able to keep up with changes in buyer preferences. Despite the change in how buyers make decisions, marketing teams still focus on generating leads, and sales teams hound those leads for meetings in the belief that this is the path to revenue.

7 Best Free Corporate Tax Software Solutions in 2025

dmehta@gmail.com (Devyani Mehta) — Wed, 04 Dec 2024 07:49:56 GMT

Every business dreads tax season, but it doesn't have to be so scary.

30+ Plagiarism Statistics and Facts You Need to Know in 2025

sjoshi@g2.com (Sagar Joshi) — Wed, 04 Dec 2024 06:30:00 GMT

Plagiarism—using someone else's work or ideas and presenting them as your own—can have serious consequences, from tarnished academic records and legal troubles to a damaged reputation. While commonly associated with writing, art, or music, plagiarism isn’t confined to creative fields.

What Is Visual Branding? How to Build a Cohesive Brand Image

Angela Ash — Wed, 04 Dec 2024 06:06:00 GMT

How many people do you think wouldn’t be able to recognize Coca-Cola's logo?

75+ 3D Printing Statistics and Trends to Follow in 2025

sjoshi@g2.com (Sagar Joshi) — Tue, 03 Dec 2024 15:07:13 GMT

3D printing has evolved significantly in recent years. Many businesses use 3D printers, with new consumers constantly entering the market.

How Does Product Ideation Affect SaaS Customer Landscape?

Ben Robinson — Tue, 03 Dec 2024 14:01:35 GMT

The road to bootstrapping a SaaS company is full of hurdles. But for product connoisseurs, it is a constant curve of learning.

Is Ahrefs Worth It Or Just Hype? The Real Scoop From G2 Users

spaul@g2.com (Sudipto Paul) — Tue, 03 Dec 2024 12:54:16 GMT

Ahrefs starts at $108 a month, which adds up to about $1,200 a year for a plan designed for small businesses. If you’re a freelance SEO consultant or run an enterprise, you'll be shelling out anywhere between $2,400 to $14,990 per year.

Is ZipRecruiter Legit? Find out What G2 Reviewers Think

wkazim@g2.com (Washija Kazim) — Tue, 03 Dec 2024 12:48:01 GMT

When it comes to online job hunting, one question often surfaces: Is ZipRecruiter legit for finding work?

50 Powerful Streaming Statistics to Know in 2025

Piper Thomson — Tue, 03 Dec 2024 09:09:15 GMT

Streaming has fundamentally changed the way we consume media.

40 Operating System Statistics: Who Will Dominate 2025?

sjoshi@g2.com (Sagar Joshi) — Tue, 03 Dec 2024 08:53:35 GMT

Operating systems change shape quickly. It feels like yesterday we were working on Microsoft Windows 95’s grey and blue-themed OS, and today we see the sleek and immersive design of Microsoft Windows 11.

85+ Branding Statistics for 2025: Top Insights and Trends

Lauren Pope — Tue, 03 Dec 2024 08:19:48 GMT

Branding is more than striking the right creative note.

Strategic Sourcing Guide: 10 Steps to Improve Supply Chain

Dave Hulsen — Tue, 03 Dec 2024 07:30:00 GMT

Is your supplier network skewed?

5 Customer Marketing Strategies to Drive Long-term Growth

Megan Wenzl — Wed, 27 Nov 2024 19:32:43 GMT

Today’s e-commerce brands face a unique challenge: their overabundance.

A Guide to Pharma 4.0: Embracing Transformation in the Pharmaceutical Industry

Manne V Chowdary — Wed, 27 Nov 2024 19:21:20 GMT

The pharmaceutical industry has undergone substantial changes in the past few years. Traditionally, pharmaceutical operations were conducted manually, which had several disadvantages, such as slowed processes, poor product quality, and patient safety.

How You Can Harness Automation To Ensure Field Service Compliance

Mani Narayan — Wed, 27 Nov 2024 16:44:20 GMT

As business demands grow and regulations tighten, keeping up with regulations isn’t just a box to check – it’s a constant, complex challenge.

Staffing Industry Trends: Key Insights for Recruiter Success

Kelly Stone — Wed, 27 Nov 2024 16:12:36 GMT

Challenging, unstable, disruptive – the words that describe the economic state of the staffing market this year. However, in business, one constant remains: change.

I Tested 10 Free AI Image Generators: Results Inside

smattoo@g2.com (Shreya Mattoo) — Wed, 27 Nov 2024 05:16:00 GMT

As a marketer and an AI enthusiast, I'm always looking for tools that make creativity faster, easier, and more impactful. From ChatGPT to Gemini, I've explored countless AI tools, but using AI image generators felt like a different kind of alchemy.

G2 Gives: Making a Difference One Review at a Time

kpushadappu@g2.com (Keshav Pushadappu) — Tue, 26 Nov 2024 16:07:16 GMT

The G2 Gives review campaign is an initiative that allows users to support charitable causes by leaving product reviews. Through G2 Gives, reviews not only benefit software buyers everywhere by providing valuable feedback on products, but they also contribute to a meaningful cause.

Best Black Friday Software Deals in 2024: AI, CRM, and More

wkazim@g2.com (Washija Kazim) — Mon, 25 Nov 2024 06:30:00 GMT

Black Friday is almost here, with a once-a-year chance to snag premium software at a fraction of the price.

What Is Cost Per Hire? How to Calculate It

Nivedita Joshi — Mon, 25 Nov 2024 06:15:00 GMT

Recruiting top talent is essential for organizations looking to drive revenue growth, but it often feels like an uphill battle as many grapple with inefficient hiring processes.

How to Send and Receive a Fax Online [8 Easy Ways]

Olivia Tan — Sat, 23 Nov 2024 06:30:00 GMT

With the digital revolution at its peak, faxing seems a thing of the past.

How AI Helps Bridge the Gap in Language Learning

Nahla Davies — Fri, 22 Nov 2024 22:19:19 GMT

Ever tried learning a new language? The traditional one-size-fits-all methods of books and classroom lessons often feel rigid and don't adapt to individual needs – leaving you stuck and frustrated.

How to Strengthen Visitor Security in the Workplace

Lou Burton — Fri, 22 Nov 2024 22:08:10 GMT

We go to great lengths to secure our software — from business-owned devices to carefully choosing CRMs for collecting and storing customer data. But did you know something as simple as a paper visitor book can undermine all those strategic choices?

Digital Transformation in Manufacturing: The Role of E-Signatures

Anouschka Kelsey Patel — Fri, 22 Nov 2024 21:50:12 GMT

Digitalization across all industries has never been more of a hot topic.