The client I was working with gave me a rough design concept that I worked on for two weeks. He didn’t give me much in the way of feedback, but signed off on every iteration over two weeks. I had a nearly finished version ready in time for a final round of revisions before going to print, but hadn’t heard anything for days.
One day before the print deadline, the client sent me an email:
Client: For your final term with us, we’d like
to have you with us full-time for three weeks.
Me: Final? I thought you were happy with my
work?
Client: Yes, we are, but we have decided just to
get a couple of interns from [unnamed] university over the summer and have them
produce content to cover us for the full year. It’ll be cheaper that way.
Me: So, what do you want me to do for the three
weeks?
I work for a web
design and hosting company for doctors, and through that we manage their emails
through the same hosting.
Client: I can’t
sign in to my email, you guys changed my password for no reason.
Me: We did not. What
is the password you’re using for which email?
Client: The
password is ******* and the email is client@domain.
Me: Dot com or
dot net?
Client: I’m
trying to sign in to my email, not go to my website, are you an idiot?
After twenty minutes
of me trying to convince him to add the .com to the end of his email, I finally
signed in to it myself to show him it was working, and when he tried it himself
he spent a solid three minutes of signing out and signing in again muttering
about how that didn’t make sense. I left him with an outlook set up guide and a
passive aggressively extensive guide on how to type in the correct email and
password.
I’m working on some album art for a client. He seemed like a
nice guy and he made a 50% deposit.
I did a round of sketches. He wasn’t sold. No problem. I do another round and he’s still not feeling it. I ask him to give me a more detailed description of exactly what he wants and he does.
What he described wasn’t my typical style, so I sketched up a quick draft of the image as he described to see if it would work for him. He loved it! At this point I was actually pretty excited about the project, so I get to work right away. Just as I was finishing up I got this message:
Client: Hey man! I actually just got back from France and I found
this amazing painting in the Public Domain that I want you to use
instead.
Bryce Bladon and Kai Davis discuss the impact of failure on their careers, the anxieties and fears tied to freelancing, and why you need to sacrifice comfort to grow yourself and your business.
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