I was recently at the Chicago Ridge,IL location. I have been there multiple times and absolutely loved it. The past two times however, not so much. The visit before last my order of mozzarella sticks were still frozen when they were brought to the table.The manager gave us two $5 off coupons for next time. Our server never checked on us either. The most recent visit, I got the cheese flat bread (which is what I normally get because I love it) I usually ask for extra cheese an...d well done because I like the bottom to be a little crispy. One of the workers, not even our server, brings the food out and my flat bread just looks like a mound of cheddar and mozzarella cheese on a thin crust. The cheese wasn't even melted all the way and there was no seasoning on it at all like there has the other times I have gotten it. Our server didn't come to check on us once to see if everything was ok, I didn't even get a refill. Then the check comes, I also ordered an appetizer because I noticed they had happy hour until 6pm and I like their mozzarella sticks. The menu price for the appetizer during happy hour was $5. We were charged full price of $7.99. Also, the $5 off coupons the manager gave us the previous time we were there in September, were expired as of 08/31/16. Our server was very kind, but the fact she did not check on us at all, or bring out our food was disappointing. She socialized with tables around us and walked right past without even asking if anything was needed. It seems like if you are there with your child u don't get any attention from the wait staff. After this experience and the one before hand I can guarantee I will not be returning.

I have been coming to the Miller's in Northeast Philadelphia for years. It is we're my friends and I go to celebrate, it is where my coworkers and I go to unwind after work, it is where my boyfriend and I go for date night, and it was somewhere my family and I went sometimes for dinner. Yesterday November 28th after church my family and I decided to go out for a bite to eat. Of course we all had different suggestions of where to dine, but because of my ties to the restaurant,... I chose Miller's. I have taken my mother there before, but for my father it was his first time.
We were seated at Table 207 and we were given unbelievably TERRIBLE service by Jim A. He brought the wrong drinks out, and walked away before we could even comment, there was paper floating in my father's drink, he took forever to take our order (which we were ready to give when the drinks were brought out), he had an attitude when he was taking our order (he had an especially bad attitude with my mom), all of our food came out cold, he got my mom's order wrong, he only came to check on us once, and he overcharged my father and tried to argue about it.
I have never experienced anything like this before, not at Miller's or anywhere else. The guy wouldn't even make eye contact with us--that's how bad the service was. Even if we wanted to complain we couldn't because he was never around. Instead, we just ate our food and shut up. When it came time to leave the tip we chose not to. And when we left the establishment (already upset about our dining experience), Jim thought it would be a good idea to follow us (a 77 year old man and two women) out yelling and screaming.
I have never in my entire life felt so embarrassed.
The funny thing is, during the entire time that we were seated, we NEVER got such a quick response time....but as soon as we left, Jim couldn't wait to come back to our table.