All Systems Operational

About This Site

Incapsula (www.incapsula.com) provides complete application delivery solutions: DDoS protection, global CDN, website security and load balancing. On this page, you will find Incapsula system status—including Incapsula Management Console, API and all Incapsula data centers.

Incapsula subscribers may receive status notification updates via email and SMS by contacting the Incapsula support team. To subscribe to notifications send an email request to [email protected]. Receive SMS notifications by adding your phone number with country to your subscription request. You will receive a confirmation via email from our support team that will also include instructions on how to customize your notifications. For more information, please visit the Incapsula Blog.

Please contact Incapsula Global Support for any inquiries you have regarding the information on this page.

Incapsula Management Console and API Operational
Incapsula Management Console ? Operational
Incapsula server API Operational
North America Operational
Atlanta, GA ? Operational
Dallas, TX ? Operational
Ashburn, VA ? Operational
Los Angeles, CA ? Operational
Miami, FL ? Operational
New Jersey, NJ ? Operational
Chicago, IL ? Operational
Seattle, WA ? Operational
San Jose, CA ? Operational
Toronto, Canada ? Operational
Europe Operational
Amsterdam, The Netherlands ? Operational
Paris, France ? Operational
Frankfurt, Germany ? Operational
London, United Kingdom ? Operational
Tel-Aviv, Israel ? Operational
Stockholm, Sweden ? Operational
Zurich, Switzerland ? Operational
Madrid, Spain ? Operational
Warsaw, Poland ? Operational
Milan, Italy Operational
Moscow, Russia Operational
APAC Operational
Auckland, New Zealand ? Operational
Hong Kong ? Operational
Singapore ? Operational
Sydney, Australia ? Operational
Tokyo, Japan ? Operational
Melbourne, Australia Operational
Osaka, Japan Operational
South America Operational
São Paulo, Brazil ? Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Scheduled Maintenance
Essential maintenance on the Incapsula data centers in Madrid, Hong Kong, London & San Jose Apr 2, 10:00-14:00 UTC
Maintenance on the Madrid, Hong Kong, London & San Jose data centers has been scheduled to 10:00AM UTC, April 2nd 2017.
Infrastructure protection GRE tunnels and cross-connect tunnels will be unavailable.
Customers utilizing GRE tunnels and cross-connect tunnels in the listed PoPs should reroute their traffic to their redundant POP.
We expect the maintenance to end by 14:00PM UTC.
All other Incapsula services will be fully operational.
Posted on Mar 25, 15:35 UTC
Essential maintenance on the Incapsula data centers in Ashburn, Zurich, Los Angeles &Singapore Apr 3, 10:00-14:00 UTC
Maintenance on the Incapsula data centers in Ashburn, Zurich, Los Angeles &Singapore data centers has been scheduled to 10:00AM UTC, April 3rd 2017.
Infrastructure protection GRE tunnels and cross-connect tunnels will be unavailable.
Customers utilizing GRE tunnels and cross-connect tunnels in the listed PoPs should reroute their traffic to their redundant POP.
We expect the maintenance to end by 14:00PM UTC.
All other Incapsula services will be fully operational.
Posted on Mar 25, 15:41 UTC
Essential maintenance on the Incapsula data centers in Chicago, Miami, Sydney, Paris, Amsterdam & Atlanta Apr 4, 10:00-14:00 UTC
Maintenance on the Incapsula data centers in Chicago, Miami, Sydney, Paris, Amsterdam & Atlanta data centers has been scheduled to 10:00AM UTC, April 4th 2017.
Infrastructure protection GRE tunnels and cross-connect tunnels will be unavailable.
Customers utilizing GRE tunnels and cross-connect tunnels in the listed PoPs should reroute their traffic to their redundant POP.
We expect the maintenance to end by 14:00PM UTC.
All other Incapsula services will be fully operational.
Posted on Mar 25, 15:56 UTC
Essential maintenance on the Incapsula data centers in Tokyo, Moscow, Frankfurt & Stockholm Apr 5, 10:00-14:00 UTC
Maintenance on the Incapsula data centers in Tokyo, Moscow, Frankfurt & Stockholm data centers has been scheduled to 10:00AM UTC, April 5th 2017.
Infrastructure protection GRE tunnels and cross-connect tunnels will be unavailable.
Customers utilizing GRE tunnels and cross-connect tunnels in the listed PoPs should reroute their traffic to their redundant POP.
We expect the maintenance to end by 14:00PM UTC.
All other Incapsula services will be fully operational.
Posted on Mar 25, 16:01 UTC
Planned maintenance on the Incapsula’s status page notification Apr 9, 12:00-14:00 UTC
On Sunday, April 9th, Incapsula’s status page notifications email address will be changed,
From [email protected] to [email protected].

The changes are being made due to statuspage.io security policy changes.
There is no impact on Incapsula service during this change.
Posted on Mar 21, 10:42 UTC
New Incapsula IP Ranges May 1, 12:00-14:00 UTC
Incapsula service has added new IP address ranges to our network. If you have restricted access to receive traffic only from Incapsula IP ranges, you must add the following IP ranges to your firewall settings. If you will not change your firewall settings, legitimate traffic to your website may be restricted starting May 1st, 2017.

45.60.0.0/16
45.223.0.0/16
Posted on Mar 22, 12:04 UTC
Past Incidents
Mar 29, 2017
Functionality Issue – Support ticketing system.
Resolved - The Incapsula support ticketing system is fully functional.
Mar 29, 00:54 UTC
Identified - We have identified a functionality issue with the Incapsula support ticketing system (Incapsula.zendesk.com). Submitting support requests may be unavailable.
Zendesk are reporting issues at https://status.zendesk.com/
Enterprise customers please call Incapsula support at +1 866 250 7659 (24/7) for any urgent requests.
Mar 28, 17:24 UTC
Mar 27, 2017

No incidents reported.

Mar 26, 2017

No incidents reported.

Mar 25, 2017

No incidents reported.

Mar 24, 2017

No incidents reported.

Mar 23, 2017

No incidents reported.

Mar 22, 2017

No incidents reported.

Mar 21, 2017
Connectivity issues – Frankfurt
Resolved - Service level in the Frankfurt data center is normal.
Mar 21, 20:08 UTC
Monitoring - Service level in the Frankfurt data center is returning to normal.
Mar 21, 19:03 UTC
Identified - We have identified Increased latency in the Frankfurt data center.
Mar 21, 16:41 UTC
Investigating - We are investigating possible intermittent connectivity issues in the Frankfurt data center.
Mar 21, 15:48 UTC
Mar 20, 2017
Essential maintenance on the Incapsula data center in San Jose
Completed - Maintenance on the San Jose data center was completed. Network traffic has been restored.
Mar 20, 19:31 UTC
In progress - Maintenance on the San Jose data center has started. Network traffic has been diverted to an alternate regional data center. We expect the San Jose data center will be available by 12:00 UTC.
Mar 20, 10:01 UTC
Scheduled - Maintenance on the San Jose data center has started. Network traffic has been diverted to an alternate regional data center. We expect the San Jose data center will be available by 12:00 UTC.
Mar 20, 10:00 UTC
Mar 19, 2017
Functionality Issue - Incapsula Management Console
Resolved - Incapsula Management Console is fully operational.
Mar 19, 13:12 UTC
Identified - We have identified a delay in publishing changes made on the Management Console.  All other Incapsula systems are operating normally. The Incapsula engineering team is working on a solution.
Mar 19, 12:05 UTC
Investigating - We are investigating a possible functionality issue with the Incapsula Management Console.
Mar 19, 12:00 UTC
Essential maintenance on the Incapsula data center in New York
Completed - Maintenance on the New York data center was completed. Network traffic has been restored.
Mar 19, 13:12 UTC
In progress - Maintenance on the  New York data center has started. Network traffic has been diverted to an alternate regional data center. We expect the New York data center will be available by 12:00 UTC.
Mar 19, 09:00 UTC
Scheduled - Maintenance on the  New York  data center has started. Network traffic has been diverted to an alternate regional data center. We expect the New York data center will be available by 12:00 UTC.
Mar 19, 08:53 UTC
Mar 18, 2017

No incidents reported.

Mar 17, 2017

No incidents reported.

Mar 16, 2017
Functionality Issue – Support ticketing system.
Resolved - The Incapsula support ticketing system is fully functional.
Mar 16, 01:04 UTC
Identified - We have identified a functionality issue with the Incapsula support ticketing system (Incapsula.zendesk.com).
Mar 15, 19:38 UTC
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