Resolved -
This incident has been resolved.
Mar 21, 07:27 EDT
Identified -
The issue cause for the payment failures has been identified by our service provider and they are working to fix it.
Mar 21, 06:37 EDT
Investigating -
We have identified an issue with our payment service. It is currently not possible to upgrade plans or modify payment details. We are investigating the issue with our payment service provider. All Cloudinary systems are otherwise fully operational.
Mar 21, 04:36 EDT
Resolved -
This incident has been resolved.
Mar 19, 09:42 EDT
Monitoring -
A fix has been implemented and we are monitoring the results.
Mar 19, 08:44 EDT
Investigating -
We identified a degradation in our image upload and manipulation service.
It affects only new images and videos.
Existing derived images and videos are served as usual.
Mar 19, 08:36 EDT