1 Reply Latest reply on Jun 7, 2016 11:09 AM by herm.wong

    Downloaded desktop app but can't click on anything.

    lisab66774564 Level 1
    lisab66774564 Jun 7, 2016 7:13 AM

      I've downloaded Phonegap and the app opens, but I try to click on the buttons to start a project and nothing happens. Eventually the app closes without my doing and will reopen sometime later. I can't interact with it or get it to work, and I've tried re-downloading it multiple times. Any ideas on what could be going on?

        • 1. Re: Downloaded desktop app but can't click on anything.
          herm.wong Adobe Employee
          herm.wong Employee Jun 7, 2016 11:09 AM (in response to lisab66774564)

          Hi Lisa,

           

          Could you provide the following information to help us troubleshoot your issue:

           

          1. PhoneGap Desktop version / PhoneGap CLI version

          2. PhoneGap Mobile App version

          3. Mobile devices & Mobile OS version

          4. Computer OS version

          5. network type (home/corporate)

          6. is your network using a proxy?

          7. computer / network security (firewall / anti-virus / disk encryption)

          8. are you using VMs on your computer?

          9. do you have multiple network adapters (or virtual network adapters)

          10. are you using VPN?