Connection issues worse than previous app/hardware combination. I have to have the phone in direct line of sight of my anatomy for it to stay paired, even having removed my OtterBox. Re-pairing doesn't happen easily. Requires location services for no apparent reason.

It's always worked well enough with only minor connection issues,but ever since this new update neither i or my boyfriend are able to connect. The option is completely greyed out and it just keeps saying something went wrong on both ends. We both have full bars and the app paired just find to the device. UPDATE: for anyone having this problem both of you need to uninstall and reinstall. That seems to have worked.

So this is a brand new device.. it's 2017 and a Bluetooth device can't stay connected? Either by direct Bluetooth or via the lover pairing. Really disappointed as this was supposed to be a way to help mine and my girlfriends relationship. The remote doesn't even work. I could have gone to the US but wanted to support a local company whilst enjoying this. Disappointed is how I feel.

I've sent an email to you regarding my issues with being unable to maintain a connection. One of the key selling points for this vibe is the app, but it does not work reliably. Frequent disconnects and difficulty reconnecting. I have uninstalled the app, cleared the cache and even within 30-40cm it disconnects.

I totally recommend it, working great, both me and my boyfriend just love it & it's our favorite toy!! :) The only problem is that the ''battery'' ends too fast...! ;)

The new update fixed everything, works so much better now! Definitely worth the money. I encourage everyone to change their reviews. Please like so everyone can see!

Pay this much for the toy an it wont stay connected to Bluetooth, more like sexual frustration then pleasure

Now that the app has been fixed it works great!! I love this toy. Best part is I only paid $60 for it.

The device and the application won't stay connected. Once connected it works great. Though it only stays connected for seconds. Even within 2 foot proximity.

Bluetooth never stays connected. 200AU down the drain :(

App buggy between S7 and iPhone. Keeps disconnecting when right next to each other. Awesome toy tho!

It never connects. So disappointed

Doesn't stay connected. Would be great if I didn't have to have the phone directly next to it.

My vibe doesnt connect to the app. It wont sync, it wont connect, and when it doest connect its only for a second. I havent even been able to use it yet because of this problem. I want a refund, getting a new product wont change the fact of the app not connecting. This is super upsetting and frustrating to me and my lover. I hardly get to see him.. so it not working.. makes it that much harder.

Don't waste your money I bought the we vibe before reading any reviews and it's true the app doesn't work. You constantly have to pair it again and customer service seems to have been abandoned on the issue. $180 wasted on a broken product.

Troubleshooting from vibe cust service is a joke. Unable to help... The idea is great and the device is very powerful. The app cuts off every two minutes, so it isn't conducive for playing with a mate. The only good thing is when the app goes off the device stays on, but is stuck on the last setting until it is paired again. It becomes frustrating having to keep pairing the device and/or having to reconnect your mate.

Downloaded the app and it does not offer the music beat vibe. It keep disconnecting also. I was excited about this but I am getting more frustrated everytime I try to use it.. the only good thing about it if when you don't pair it and just use it regularly without the Bluetooth. BUT I have to admit, the power of it is amazing!

Stay away from this product. I was so excited to use this with my wife. We bought the We-vibe Sync. I was stoked to be able to use at work or from separate rooms. We got it all set up and immediately had difficulty keeping it connected via blu tooth. This feature would have been worth the 200 dollar price margin had it worked. Now we have a faulty product we won't use, I am wishing we went with the Lovense Lush.

The unit constantly is disconnecting from phone. Very irritating. Not sure if it's the app or the unit. Please come up with a fix fast because a 200 dollar product should work out of the box.

Fix ur app. I travel the country a lot. And this doesn't work 95% of the time. Not happy. I spent a lot of money for this and for it not to work properly is wrong. If not fixed soon. Will be requesting my money back in full.

Loses connection constantly Less than a foot away, start using it and it loses connection, must stop to pair it again, what the hell, I spent $200 on this inexpect it to paired when I turn it on and not have to repair it every time just like I expect it to stay paired while in use. Please fix or refund because this does not work as advertised.

Maybe Not Anymore I was thinking about purchasing this for me and my lover, since we are apart for long periods and can't be with each other as much as we'd like. Upon further review and seeing all the feedback on the bad connections, I'm really starting to think this would not be a great idea. Him being a man, I know he'd be pissed knowing the price and not getting use of any of the functions. Sooo.. if they fix the connection errors, then I'll consider buying and then formally rating.

4plus Keeps unpairing.for a $200 toy this sucks.Especially since we cant use the damn thing if we have to keep pairing it and if im not around it how am I supposed to pair it.

(Part1/2) The vibe itself is great. Thankfully, it cannot make dinner or give massages. The app, however, is dreadful. A month ago when we first bought it, we were able to connect. And it worked. Since then, we have not been able to keep it paired to the blue tooth, and in the short stints when it can, we cannot connect phones. We are not tech stupid and have tried many fixes. We have deleted and reinstalled the app several times. We have tried different phones. We have taken off the protective phone cases. We have made sure it was paired to only one phone. We have no anti-spyware on the phones. We have used bluetooth with only one phone close. Once paired, the phone can control the vibe, then the vibe disconnects.Now, after several complete re-installs on both phones, when I try to connect to lover, I do not even get the SMS or email option. The other phone does not have a "Remove lover option " under settings. The apps freezes my phone willy-nilly.This has been the source of overwhelming frustration and considerable loss of time. Now, as an added bonus, the remote no longer controls the vibe even with a new battery and bluetooth on the phone turned off.

App doesn't load For the money I spent, It would be great if the app didn't crash all the time and it rarely connects to my lover.

Keeps disconnecting I love this idea and the toy is fun using it with my GF as long as it stays Paired and does not disconnect every 2 min

Could be way better For the money it shouldn't disconnect so frequently. Great product. Bad app.

I spent 200 dollars on this toy specifically for this app... I can't even connect my toy anymore! I just want my money back.

Just like everyone else It's a fun idea but it disconnects all the time

The app keeps disconnecting. If I spend $200 on something I expect it to work. Please fix the app or tell me where to get a refund at for this toy.

Buggy Disconnects too often and app is frequently unresponsive.

I'm not having any connection issues. Seems to work as advertised.

App sucks, unpairs nonstop

Its work perfectly fine with no disconnection

Disconnect Everyone is having the same problem; I find it unlikely that everyone has slow Internet connections which you claim is the problem. I have high speed fiber optic Internet on both ends. This is obviously not the problem! For a toy this expensive, you need to figure out what's really wrong.

Frustrating! It is impossible to connect via laudio or video! We were very excited when first purchased this, now after exhausting all options ended up with only frustration! We were advised to first connecting one phone to device then connecting to second phone and then audio or video should work but it doesn't! We tried diferent combinations several time and ended up even more frustraited! Why advertise features that don't work? More than 50% of reviews are negative-its time to stop blaming phones or users!!!

So frustrating I loved this idea. Someone being able to control my toy from anywhere in the world...but that's not what I get most of the time!!! Just like many of the messages below, it disconnects constantly! It says something went wrong and disconnects just seconds after we connected. It's so frustrating. There has to be an upgrade or something?! Obviously this is a huge problem that the company should rectify with every customer who purchased this expensive toy!

Love the concept, hate the execution. 4 problems- 1. Same disconnect as everyone else, very frustrating especially in public. 2. Remove lover does not work on galaxy s7 without uninstalling app. 3. Notifications are on screen visible only, no option for LED, vibrate, or sound if the screen is not lit, so to get that kind of notification you must remove lover and send new text message. 4. App is not compatible with message+ or mail default app on s7, and unlike iphone you can't add apps to the choices, so you have to change your defaults.

Unable to switch off wevibe After trying to connect lovers (of which is buggy), now its totally out of control. It can't even be switched off manually with the buttons (and we only just bought this last week). Idea is good. But the product is a total rip off, I can't even turn it off.

Vib good, App and connection bad Everythime me and my lover connect It doesn't work, gives an error message. I have read the comments and have tried everything we-vibe has suggested and it still does not work. NOT ACCEPTABLE, especially when you think about the price. (almost 200) may be contacting for refund. Also keeps unpairing from my lovers phone.