Why Doesn't My RSS Feed Work With the Blidget: 

First, you should double check that your RSS feed is a valid feed. http://feedvalidator.org/

If your feed is valid, you may want to try "burning" the URL with Google's free FeedBurner service: http://feedburner.google.com/. Then, try using the URL generated by FeedBurner with your Blidget.

Removing the "Get Widget" button:

With a Widgetbox Pro subscription, you have the option to hide the "get widget" button. To do this, go to the widget's Details Page (e.g. http://www.widgetbox.com/widget/maukie-the-virtual-cat), and uncheck that box that says "Include Get Widget button". By doing so BEFORE you install the widget, the "get widget" button won't be included in the embed code that you paste into your website.

Keep in mind that if you've already installed the widget with the "get widget" button included, you'll need to remove the embed code from your site and then reinstall the widget after unchecking the box.

How Do I Cancel My Widgetbox Subscription:

To cancel your Widgetbox Pro subcription, follow these steps:

1. Login and click on "Your Account" in the top right corner 
2. At the very bottom of the page next to "Delete Account", click "Cancel Pro Subscription"

This will ensure that you won't be billed again.

How Do I Cancel My Mobile App Subscription:

To cancel your Mobile App subscription, follow these steps:

1. Login to Widgetbox and click on "Dashboard" at the top
   
2. Click on "Your Mobile" from the tabs below the dashboard
3. Select the mobile app you'd like to cancel 
4. Scroll all the way to the bottom of the page and click on "Delete Mobile App"

This will cancel the subscription, and you'll have the option to delete the app all together.

How Can I Receive a Refund For My Subscription:

Payments for Widgetbox subscription services are non-refundable. This is outlined in our Terms of Sale, which all customers must agree to prior to purchasing. These terms are available for review here: http://www.widgetbox.com/info/legal/terms-of-sale/

I paid but Widgetbox doesn't work:

If you recently paid and Widgetbox isn't working, your payment is still being processed. As stated in our terms of sale:

"Your access to the Widgetbox Subscription Service will not be established until Widgetbox has verified that the credit card or other payment information you provide Widgetbox for payment is accurate and that your credit card account or other payment method account is in good standing."

This verification process is provided by our 3rd party payment system and can take up to 24hrs. Our apologies for any inconvenience this may cause and please feel free to let me know if you have any other questions.

For more information about our billing service provider, please visit: https://support.braintreepayments.com/customer/portal/articles/1080...