Clients From Hell
Month
The client I was working with gave me a rough design concept that I worked on for two weeks. He didn’t give me much in the way of feedback, but signed off on every iteration over two weeks. I had a nearly finished version ready in time for a final round of revisions before going to print, but hadn’t heard anything for days.
One day before the print deadline, the client sent me an email:
Client: Make it more visual.
He then went to a meeting for the rest of the day and took the weekend off.
I’m still not sure what he meant.
Client: For your final term with us, we’d like to have you with us full-time for three weeks.
Me: Final? I thought you were happy with my work?
Client: Yes, we are, but we have decided just to get a couple of interns from [unnamed] university over the summer and have them produce content to cover us for the full year. It’ll be cheaper that way.
Me: So, what do you want me to do for the three weeks?
Client: Train the interns.
Client: Can you replace the logo with this new one please?
Me: No need, the logo is the same just a different filename.
Client: Can you still replace it though?
Me: Even though it is the same logo just with a different filename?
Client: It might visually be identical but I’ll know it’s different.
Me: ….
Client: ….
Me: …done.
Client: Great! Thanks!
I didn’t change a god damned thing. If he could tell the difference, he hasn’t mentioned it to me.
Client: I need a logo. My business is called [name] and we do [service].
Me: Can you provide me with a more
detailed design brief?
Client: I already told you!
Client: I’m free all day. You pick a time to meet.
Me: Ok, how does 12:30 sound?
Client: Nah. Doesn’t work for me. Can we do 11:30?
I work for a web design and hosting company for doctors, and through that we manage their emails through the same hosting.
Client: I can’t sign in to my email, you guys changed my password for no reason.
Me: We did not. What is the password you’re using for which email?
Client: The password is ******* and the email is client@domain.
Me: Dot com or dot net?
Client: I’m trying to sign in to my email, not go to my website, are you an idiot?
After twenty minutes of me trying to convince him to add the .com to the end of his email, I finally signed in to it myself to show him it was working, and when he tried it himself he spent a solid three minutes of signing out and signing in again muttering about how that didn’t make sense. I left him with an outlook set up guide and a passive aggressively extensive guide on how to type in the correct email and password.
For the record, this guy is also a doctor.
I’m working on some album art for a client. He seemed like a nice guy and he made a 50% deposit.
I did a round of sketches. He wasn’t sold. No problem. I do another round and he’s still not feeling it. I ask him to give me a more detailed description of exactly what he wants and he does.
What he described wasn’t my typical style, so I sketched up a quick draft of the image as he described to see if it would work for him. He loved it! At this point I was actually pretty excited about the project, so I get to work right away. Just as I was finishing up I got this message:
Client: Hey man! I actually just got back from France and I found
this amazing painting in the Public Domain that I want you to use
instead.
It was a Picasso I was replaced by a f**king Picasso.
You’re going to fail,and that’s okay.
Bryce Bladon and Kai Davis discuss the impact of failure on their careers, the anxieties and fears tied to freelancing, and why you need to sacrifice comfort to grow yourself and your business.
Questions? Episode ideas?
Talk to Clients From Hell or Bryce Bladon on Twitter. Or shoot us an email!
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This week’s deal is everything you need to create winter themed designs for only $11! That’s a savings of $631!
This bundle contains 9 packages that make designing winter themed ads a breeze. Real snow textures and overlays, frozen text effects, snowflake smart objects and romantic winter backdrops, this package is a one stop shop for creating images that will make you feel cozy and warm.
All of the elements in this bundle retail separately for $642, but for a limited time Clients From Hell readers can get them all for 98% off at $11!
Client: Could the back page be more white-ish?
The back page is black, which is what he asked for. I’m not sure how to make black “white-ish.”
I was at my local pub, watching a Chiefs game. Most everybody knew who I was and that I was a designer/photographer. A dude I didn’t know came up to me - he owned a handyman business, and had learned I was a graphic designer, and asked if I’d do some work for him.
Client: Can you make me a logo and design some shit for me? I need some flyers and business cards and whatever. Maybe some pictures. I can give you a percentage of money that comes any business I get from this stuff.
Me: (stunned) No, I require at least a deposit to start any work. You wouldn’t roof a house if someone only paid you if it didn’t leak after ten years, would you?
Client: (exasperated) Well, what if it doesn’t work? I could only pay you if you got me some business.
Me: Well, your marketing isn’t my problem. I provide design and print brokering services. I don’t guarantee the success of your business.
Client: Must be nice, being able to turn down good work! Some of us have REAL jobs!
At least the Chiefs won that afternoon.
Client: I was thinking – could the sidebar be the same color as the gradient in the banner?
Me: Well… the banner gradient ranges from #000000 to #632B06. You’re going to have to be more specific about which color you mean.
He points his finger at the screen and drags it about a half inch.
Client: From there to there would be great.
I was developing a website for a client for a flat fee. His business was selling machines that I didn’t understand at all, so every meeting I’d remind him that he needed to supply me with written content for the site. I finished the site, sent it to the client, and was still waiting for the copy to add to it.
Two weeks later he “checked up” on me.
Client: Well let’s see your progress!
Me: Well – the site is done, but there’s no copy in it yet. We’re waiting on you for that.
Client: What? It’s been two weeks! How have you not done anything in that time?
Me: The site is done. I’m not a writer, and I don’t know anything about what you sell. Once you give me the copy, I’ll add it the site and it will be done.
Client: (furious) I’m paying you for your services, how can you NOT have made any progress? I need this site done!
Me: The site IS done. The writing is not. We agreed on this when we started.
Client: So you haven’t done anything at all since we last talked.
Me: Once you give me the write-ups, the site will be ready to launch in a day.
Client: But you have NO progress to show! I PAID you to show progress.
Keep in mind, he was supposed to pay me a flat fee – he wasn’t paying me for the last two weeks.
This song and dance continued for another five minutes before I walked out. He, to this day has not updated his website.
A client recorded a long training session on a subject I’m completely unfamiliar with. He didn’t want to waste the footage and wants it turned into a course for that reason.
Me: Do you have a course description or goals? Why are we making this? Who has to take it?
Client: No, but there’s a document with the videos. Just look at that. Now, when you edit the videos into a course, be sure to remove all of the swearing and anything that might be offensive. I’m telling you, this guy is a lot of fun and he swears a lot. Cut it all up into logical parts. Oh, and he doesn’t always tell you what he’s talking about and he doesn’t go in any order. Sometimes he starts talking about something and you don’t even know why until a few hours have passed! He’s great. I need this by the end of next week.
Me: I updated you on this a while ago – I’m away next week. I won’t be able to work on this if that’s your deadline.
I’ve been telling him about this for months, and at least once a week for the past month. It’s also on both of our calendars and the group calendar.
Supervisor: Well, you can do it in two days then. I could do it in one day. In fact, just get it done.
There are actually seven hours of video (not five), the document is TOTALLY useless, and the video isn’t in any sort of natural order. I don’t know anything about the subject, so I can’t help there. So in two days, I’m supposed to download and go through seven hours of video I’ve never seen before, cut and edit it, remove anything offensive, bounce it all, upload to the server, create the course, and more
Also, the guy in the video swears A LOT. Like, a lot a lot.
I was working on a project that had previously failed to make a windows shell extension. The client blamed the previous developer for everything in the last phase, and I was in the process of trying to familiarize myself with the project I got this email:
Client: I know the previous developer left some code behind that I’m sure you can reuse. We’re moving on to a windows driver project now, so we’d like to get the old shell finished. We have two sprints per month now so the boss expects two weeks of development and two weeks of testing. Since there’s code you can reuse, you should be able to get this done in two weeks, right?
You mean the failed code that didn’t produce a finished product in a year? Yeah, no problem. Easy.
Client: That project went pretty well. The investors are happy with the results.
Me: Great! Glad to hear it.
Client: How old are you again? You live in [city] right? My son is about your age, you should go on a date with him.
Me: …
I worked for a programmer, designing the websites he was working on. I finished a website design and he complained:
Client: The color is too dull. Change it.
I did. He didn’t like it. I changed it again. Repeat. When he was finally happy with the color, he complained:
Client: You work so slow. The color doesn’t matter. Try to keep up.
Best. Job. Ever.
I believe I just finished burning a bridge with a client. She sent me eight photos of people doing yoga with this request:
Client: Hey! I need you to edit these photos so that they’re more “original.” Do you have any ideas?
I’m pretty sure I know what she meant by “more original”; the images she sent all had watermarks and, with a google image search, I was able to find the original artist.
I work at a newspaper and I just got this request for a B&W ad I’m working on:
Client: Can you print our ad in a brighter white so that it stands out when you print it?
A client insisted that their brand name have all lower case letters except for the first letter of the second word. So it looked like this: “silly Client.”
Client: Make sure it looks like that in all instances .
Me: Even when the name is at the beginning of a sentence?
Client: Yes.
Me: Aren’t you afraid it’s just going to look like a typo? Why do you want this way?
Client: I’m not worried. I just like it this way.
It appeared throughout several documents at the beginning of sentences, and not once did it look intentional.
Client: Why does the second line of this sentence contain only one
word? It looks odd. Is there anything we can do to fix it?
Me: Erm, try changing the width of
your web browser window.
Client: Oh yes, that fixed it!
Thanks!
Freelancing allows you to make your career work for you – and that means finding your own definition of success.
Bryce Bladon and Kai Davis discuss the question of success: when they found it, how they define it, and what it will look like in the future.
Questions? Episode ideas?
Talk to Clients From Hell or Bryce Bladon on Twitter. Or shoot us an email!
Clients From Hell on iTunes | Soundcloud
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This week’s deal is an incredible price for a package of Wordpress customization software! These programs are valued separately at $1493, for a very limited time you can get all four powerful tools for only $39! That’s 97% off. 97%!
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Once again, these tools retail for $1493 when sold separately, but if you act now you can save $1454 and get them all for only $39.
What I always tell clients:
Me: Okay, so here are all of your original files. Please store
and/or save them on your hard drive or in some place where you can access them
easily. Make sure that you do that because I delete the files after a week from
job completion.
Client: Right! Thank you!
What almost always happens after a week (or a month, or a year):
Client: Hey, buddy! Do you mind sending me the files again? We
kinda lost some of them and we need them pronto!
Me: …
And that’s why I actually save all of the files on my backup hard drive all the time.
I own
a PC repair shop and sell used machines from time to time. One great boon to my
business came last year when Microsoft announced the free upgrade to Windows 10
for 7 and 8 users. I had stickers printed up that said, “Compatible with
Windows 10! Free upgrade!” They flew off the shelves. One slipped
through the cracks and was sold as “guaranteed to work with Windows 10” but had
an inferior video adapter.
The customer came in about two weeks ago and had a printout of the
compatibility check from Microsoft saying that the video card was not
compatible with Windows 10. Honoring my promise, I put a known-compatible card
in the machine for the guy for free and apologize for the error.
The customer comes back again and says that it’s still not working. What’s more, he brought his “Windows 10 basic instructor” with him to help him out.
Now – who do you imagine would be teaching how to use Windows 10 to a community school of seniors? If you answered “an eighty year old woman who doesn’t seem to understand computers whatsoever,” congratulations! Treat yourself to a cookie.
Knowing that this woman is a potential reference to all of her would be “students”, I was anxious to please her no matter what. I told them to bring in the computer and I would get in running. They brought it in, and then the instructor sat down and started clicking around on it.
The first thing she did was open the browser, and click on one of those “scan pc for errors” pop-ups. I stopped her before she downloaded a file.
For 20 frustrating minutes, she wouldn’t let me run the compatibility test while falling for every piece of spam and malware you can imagine. Every time I tried to stop her from downloading a piece of “free” software to check if “your computer is too slow” she would lecture me on the importance of keeping a computer up to date.
Just business as usual.
I run
my own video production company and I had a meeting with a man who runs his own
accounting company. We started talking about projects he needed. Essentially,
he had a huge list of tasks that he wanted me to do, which was great.
Client: I would like to have someone as a one stop shop set up. How
would you like to get paid? Let me start by saying I don’t like doing contracts
so I can pay you weekly if you want.
Red flag, alarm bells:
Me: I’m much more comfortable working with a contract. Maybe have a think about that and we’ll touch base next week to see if you’re still interested.
I tried getting in touch several times the following week, with no response. Several weeks later I get this message:
Client: We were wondering if you could take some photos for us this Saturday.
It was Thursday, which was pretty short notice for my schedule.
Me: I’m certainly interested, but I’d very much prefer to set up a contract for the work. Could I swing by and get that signed before Saturday? And if that’s too short a notice, can we reschedule the shoot day?
They didn’t reply. The following week, after the proposed shoot, I got this email.
Client: Thank you for coming out and meeting us last week. We appreciate the work you are willing to do; however, the timing with everything isn’t going to work out for us. We wish you the very best of luck in your career.
There
are two possibilities here: one, they really needed that shoot done on that
Saturday (which I doubt because they didn’t get back to me at all in time);
two, they were hoping they wouldn’t have to pay me and that’s why they were
waffling on signing a contract.
Either way, bullet dodged.
I work as a copywriter for a company that specializes in ecommerce. We help our clients manage their presence on sites like Amazon, Walmart.com, and so on. On Monday, I get a frantic email from a client, talking about how they screwed up and let some things slip through the cracks, and now they need content written for 6 items for Walmart RIGHT NOW. I then got forwarded an email chain that was at least 30 emails deep and had more information buried in it about the situation.
Client: This is totally our fault, but we really need to get this content done!
Me: Of course I can write content for six items for you! I can have it done this afternoon, but first I need some more information about the products. Things like spec sheets, catalog pages, a listing on your website, basically anything that helps me understand the size, features, and uses of each product.
Client guy: What you’re looking for is in the email I forwarded to you, there are 2 excel docs. It’s in there.
Buried in the email chain was an assortment of poorly named images (some named by UPC, some by model number), and two copies of the same excel sheet that only had information about 4 of the items.
Me: (eye beginning to twitch) Yes, I saw that, thank you. But that only includes four of the items, If you could just send me some more information for those other two items, that would be great!
The client then sent me two other Excel files.
Client: Alright, here’s all the information you need! Feel free to call me on my cell if you need anything else!
It’s now 3 pm. I have other due dates coming up, other clients I need to be helping. But sure. Ok. I’ll help you fix the problem you created.
I look at the documents, and find the same four items that were in the PREVIOUS Excel sheets they sent me. I call her up.
Me: Hi! I just have some quick questions about those two items. The spreadsheet you sent didn’t have information about those two, so I just want to clarify what they are and what they’re used for.
Client: Oh, but we sent you images.
Me: (quietly seething) Yes, I saw those, but I’m having a hard time identifying which images belong to what item, and also I’m not sure how big the products are, or what they’re made of or used for or anything.
Client Girl: Oh, okay. Well, the one is a bathroom storage thing that has a basket that can go under the sink, and shelves, and a hanging basket, and extra hooks. And the other thing is a wire basket. So is that everything?
Me: (full of rage because I know there’s no way I’m going to get anything close to the information I need and will have to scramble to come up with something to satisfy them)YUP. THANKS.
I use the images and the bare-bones information I was given and came up with some halfway decent content. It was short, since they gave us almost nothing to work with, but it was done by 5 pm.
I get an email two days later.
Client: Well, I really prefer our rich content to be longer and more detailed than what was sent back. I have provided an example of what we did for some other items. I did these myself, but I’m sure they need to be doctored up and bettered by a professional Rich Content person.
First, no one reads “Longer, More Detailed” content when they’re shopping online, they read the first few bullets. I know this because I AM A PROFESSIONAL RICH CONTENT PERSON. Second, YOU WOULDN’T SEND ME ANY MORE INFORMATION THAN WHAT I POSTED.
Pardon me, I feel a rage headache coming on.
Client: I need to make next week’s meeting for mid-morning, preferably close to 10.
Me: Ok, I can do that. I have that time frame available available on Monday and Tuesday. I have a prior commitment each week on Thursdays, so that day is out. Which day works best for you?
Client: Can I do Thursday next week?
Me: …No.
Client: Why not?
Me: ….
For the record, the client was NOT trying to be funny, as I was hoping. He truly thought we could still work on Thursday.
My client is moving their customer service portal from a DOS based system to a website. Naturally, there’s a learning curve to this, but my client just doesn’t want to learn it. We were navigating her through the new portal and after she had made a bunch of changes, she hit F5 (her old save button) out of habit. The page refreshed and she freaked out, saying the new portal is broken and “randomly” deletes her changes. When we explained that she would have to use the save button instead of F5 from now own, she asked us without skipping a beat:
Client: Can’t you just reprogram Chrome to not refresh and use F5 as the save button?! It should be easy!
At least she knew what Chrome was.
…ish.
Have you ever had to slap a restraining order on a client?
In this special bonus episode, Laura Pennington joins Bryce Bladon to give her opinion on Upwork, a site she’s made thousands of dollars on. Laura shares her worst experience on the job board (spoiler: it involves a restraining order), her advice for freelancers who want to use Upwork, and her secrets for succeeding as a freelancer.
> Six Figure Writing Secrets (Twitter and Facebook)
Questions? Episode ideas?
Talk to Clients From Hell or Bryce Bladon
Can you send me your email?
-Sent from my iPhone
”—I was interning for a music production company. I wasn’t constantly employed, but did gigs for them from time to time instead. I was supposed to be paid for the number of days I worked (for a ridiculously low wage). Although my boss was an extremely annoying, arrogant and narcissistic person, our work relationship was good and he was always very pleased with the work I had done. He also liked to refer to himself as “we”, even though there was no one else in his company.
At some point I didn’t hear anything from him for a few weeks, and the payment for the past few gigs was still due. Suddenly I received a bunch of emails full of insults, and then a phone call.
Client: Because of the great damage you did to our company, we have decided that we do not want to keep working with you. We’ll pay you half a month’s salary and we don’t want to hear from you ever again.
Me: You still owe me money for the past gigs I’ve worked on. You were pleased with my work at the time, so there is no way you’re not paying me.
Client: Now you’re pushing it too far, if you keep complaining we will sue you for the damage you caused us.
I hung up the phone and sent him the bill multiple times, as well as a few emails to remind him that he still owes me money. He stopped replying altogether. I ended up talking to a lawyer and threatened to sue him – I got my money within a few days.
To this day, I have no idea what “damage” he was talking about. Maybe he mistook me for the other half of the “we” when he talked about himself.
I was speaking to a friend of a friend, when I told her I was a graphic designer the following exchange occurred.
Client: You’re a graphic designer? Cool! I need some advice on an idea I had for a logo for a new business I want to start.
Me: OK sure, what did you have in mind.
Client: I was thinking random numbers.
Me: Just random numbers? What’s the business going to be?
Client: Accountancy.
Me: I suppose that’s relevant but I don’t think numbers on their own would work as a logo.
Client: It wouldn’t just be numbers! There would be glyphs too, like a codex. And it’d be on an old fashioned scroll but it wouldn’t be old and faded looking, I’m thinking bright yellow.
Me: I don’t think that would be very recognizable as a logo, it sounds more like decoration.
Client: That’s the point! I want to stand out and show that I’m fun! I also wouldn’t want a boring font, I want something interesting like the Toys R Us logo.
Me: You might want to have another think about this.
I work for a fire extinguisher company as their IT guy. It’s a family run business so everyone is old and technology illiterate. This client from hell asked me to figure out why his computer was so slow. I check out his laptop – it has decent specs, and the CPU wasn’t getting too overworked. I ended his unnecessary processes through task manager, ran a C: cleaner, defragged the hard drive, ran a virus scan. Then, I left him to his computer. Five minutes later he comes back angry.
Client: My computer is still slow.
Me: Well, let me take another look.
I looked at it again and saw no problems.
Me: Honestly, nothing seems that slow as I’m using this. What are you trying to do?
Client: Open my email!
Me: Which program are you using?
Client: Internet explorer.
Ding ding ding.
I just had a client track down my home address and RING MY DOORBELL, uninvited, to make a payment in cash. For only a third of the money he owed me. While I was in the middle of doing his rush job.
No, I have no idea why he
couldn’t simply have put a cheque in the post.
I’m still scratching my head on this one.
I was talking with a client about relaunching a newsletter for his company. When we got to color schemes, he pointed to a bookshelf.
Client: I want it to be the exact blue of the third book to the left on that shelf.
When I’d finished a sample for him, he checked it against the book to make sure.
Bryce Bladon and Kai Davis discuss when someone actually ‘becomes’ a freelancer, why so many freelancers feel like imposters, and how they realized freelancing was for them.
Questions? Episode ideas?
Talk to Clients From Hell or Bryce Bladon on Twitter. Or shoot us an email!
Clients From Hell on iTunes | Soundcloud
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This week’s deal is everything you need for Holiday flyers, posters, advertisements and more. For a limited time, save 89% and get everything for only $14!
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Considering the use you’ll get out of this package, its suggested price of $122 would be a steal, but for a limited time you can save 89% and get it all for $14!
From a job board:
Client: I want an ad that will make YellowPages users skip everyone elses and go straight to mine.
I placed a bid, with the following text:
Me: I want you to skip all the other designers and go right to working with me.
He didn’t accept my bid.
I was working with a chiropractor, making a self help video video series for his Youtube channel. Each episode shared tips, stretches, and other pieces of advice.
It was going well until we recorded his episode about decreasing sodium intake.:
Client: You have to avoid salt. You see, salt is made up of sodium and chloride, and both are highly volatile chemicals.
He continued with a series of
similarly bogus reasons, while I watched on in disbelief. I didn’t really feel
like explaining basic chemistry to a grown man with several college degrees. I
tried to edit out some of his most egregiously false science in post.
I quit the following week when he started recommending coffee enemas.
Client: Hello, I need help logging into the backend of my server. I don’t know my username.
Me: Sure thing, the username is really easy to remember. It’s just “root.”
I waited a moment while the client tried to log in.
Client: That didn’t work.
I check to see if anything weird has happened, or configured differently, and it all looked normal. I ran a few fixes and attempt to login myself, I get in with no issue.
Me: I’m able to log in fine over here. Are you sure you are using the right password?
Client: Yes, I’m sure!
Me: I don’t see anything that is preventing you from logging in.
Client: Well it isn’t working for me, so you need to fix it.
Me: Okay, I just took a look in the logs, and it appears that you used your email address as the username, you need to login with the username “root”
Client: I thought my email was the root username.
Me: No, the username should just be the word “root”
Client: So what is the username then?
Me: It’s the word “root”
Client: Like my Domain Name?
Me: No all you need to type in is “root”, nothing else.
Client: Just tell me what the username is!
Me: Its root, like the roots of a tree, or a root canal.
Client: Stop playing games and help me out here, what is the username?!
Me: All you need to do is type R then O then another O then T. The word root.
Client: If you aren’t going to be helpful at least don’t repeat yourself!
That’s when he hung up.
I was copyediting the website for a TV magazine’s annual awards vote. I asked the people in charge of the site to copy and paste the copy straight from the online voting form and put it into a Word document so it could be edited and styled up correctly. Three hours later, I received a Word document full of screengrabs of the online form, pasted in on top of each other. In the same email:
Client: Please finish this quickly. The site is going live in 90 minutes.
I scrambled to go through and edit everything, with the added difficulty of having to transcribe from screenshots. I managed to get everything done in time, but the site didn’t go up until the next day anyway.
When the site did go up, while cross-checking I noticed that they’d mistakenly omitted an entire category.
I am a freelance marketer working from home with 50% of my clients being local businesses. After one client received a one star review, they contacted me:
Client: Can we block people before they leave a bad review?
Bonus: this particular client still uses an AOL email.
I was working in a factory when we converted to using barcode production tickets. The barcodes had the operation numbers printed in plain text below them. One supervisor called about a ticket and I asked him what number was barcoded on the ticket.
Supervisor: Let’s see, thin, thin, fat, thin, fat, fat…
I had to mute my phone until I could stop laughing!
We continue to explore the exciting tools that make freelancing easier than ever.
Sam Madden, the founder of PocketSuite, joins Bryce Bladon to discuss how business software is being democratized. They discuss Sam’s experiences and how they lead to the creation of PocketSuite, a phone app that takes the hassle out of the business side of freelancing.
> Learn more about PocketSuite in The Wall Street Journal, Inc., and TechCrunch
Questions? Episode ideas?
Talk to Clients From Hell or Bryce Bladon on Twitter. Or shoot us an email!
Clients From Hell on iTunes | Soundcloud
Subscribe on iTunes | Android | RSS
2015:
Me: Do we have photo to leases for all the photos you want featured?
Client: Don’t spend any time on that. Our public affairs office took care of the releases from individuals and organizations; the customer photos are covered in the service contract.
2016:
Client: Read this from legal it’s urgent.
Me: What’s wrong?
Client: Legal got a call, and we investigated - we don’t have any releases for photos for our next set of annual reports. The contract to customers didn’t include any of the necessary language, so any photos with people in them need to GO. We also need you to go back to the published report from 2015 and remove all the photos from that. It doesn’t matter how it looks, we’re trying to stop a lawsuit.
