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Announcements
End of support for transferring/linking LINE accounts with Facebook
The features for transferring and linking a LINE account with a Facebook account have been discontinued as of January 14, 2024.
In the future, when transferring your LINE account, please use an Apple ID or Google account (for details, refer to the Help articles for iOS or Android), or with an Easy transfer QR code.
Depending on the version of LINE you're using, the Continue with Facebook option may still appear on the account transfer/login screen; however, you cannot transfer your LINE account with a Facebook account. In this case, install the latest version of LINE or transfer your account with a method other than Facebook.
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End of support for new account sign-ups using phone numbers
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Important announcements
About photo and video thumbnails in notes
Due to feature improvements to notes, thumbnails of photos and videos attached to notes and comments will not appear correctly if you're using LINE:• On iOS/iPad with version 13.19.0 of the app or earlier.
• On Android with version 13.6.0 of the app or earlier.
• On Windows/Mac with version 8.4.0 of the app or earlier.
If you want to have all photo and video thumbnails appear, update LINE to the latest version.
LINE Out has ended
LINE Out was discontinued at 5 pm on Wednesday, May 31, 2023 (UTC+9).For information about refunds for unused Call Credit, please check the Notices page on the LINE Out official website.
LINE Avatar has ended
LINE Avatar is no longer available on all versions of LINE for both iOS and Android as of Wednesday, June 7, 2023.See the following notice for more details about the closing of the LINE Avatar feature.
Closing of Avatar Feature on LINE Messenger
Agreeing to the combined Privacy Policy
Due to the reorganization of our group companies, LINE Corporation became LY Corporation, and with that, our privacy policies were combined on October 1, 2023. To continue using LINE in the future, you'll need to agree to the combined Privacy Policy.A notice about the combined Privacy Policy will be displayed in the LINE app. If you choose Skip for now, this notice will appear again after a certain amount of time.
Also, after a certain period of time, your consent will be required to use the service. If you choose not to agree, the LINE app will become unusable until we receive your agreement.
See the LINE Corporation and Yahoo Japan Corporation combined privacy policy details for more information. (Only available in Japanese.)
LINE VOOM service ends
Note: The following information does not apply to users of the LINE VOOM service in Hong Kong, Indonesia, Japan, Taiwan, and Thailand.Refer to the following schedule (as of September 7, 2023) for important dates related to the end of the LINE VOOM service.
Effective January 16, 2024, all data including posts will be deleted.
Note: Exact dates are subject to change. We will notify users in advance if there are changes to any of the dates mentioned in this Help article.
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FAQs
How to contact us if you're having problems with LINE
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Important: Make sure your current phone number is registered to LINE
You register phone number A to LINE, but then cancel or change it.
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You continue using LINE with the canceled phone number A still registered to it.
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A certain amount of time passes, and someone else makes a new contract with phone number A.
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The person newly contracted with phone number A registers it to LINE.
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Phone number A is removed from your LINE account, which then becomes inaccessible.
If your phone number has changed, be sure to register the one you're currently contracted with to LINE. You can confirm and change your registered phone number from the Account screen.
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I suddenly became unable to use a feature
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The error message "Unable to use account" suddenly appeared
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Checking/changing your password
There is no way to directly check the password you need to transfer your LINE account. If you forgot your password, refer to either of the following steps and change it.
Note: Be sure to write your new password down so you don’t forget it.
If you still have your old device
1. Tap the Home tab > Settings > Account.Note: Tap here to go to Account settings from your smartphone.
2. Tap Password.
Note: If you're asked to unlock the screen, use the unlock method you have configured on your device, such as your passcode or biometric identification (e.g. fingerprint, face). Do not use the password registered to your LINE account.
3. Enter your new password twice, then tap Change password.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lower case letters
- Numbers
- Symbols
If you don't have your old device
Be advised- Using a phone number to transfer your LINE account is only available when continuing to use the same phone number on an account created with a LINE version earlier than 13.11.0.
1. Open LINE on your new device and tap Log in.
2. Tap Log in with another method > Log in with phone number.
3. Enter your country and phone number, then check the Terms and Conditions of Use and Privacy Policy and tap the arrow > OK or Send.
4. Enter the verification code you received via text message.
Note: On some Android devices, the verification code is entered automatically. In this case, skip to the next step.
5. Tap Yes, that's my account.
Note: Or tap No, that's not me > Yes, transfer my account > Log in with previous number or Log in with email address, and enter your registered information.
6. Tap Forgot your password?
7. Enter the email address registered to your LINE account, then tap Send.
8. Rest your password by following the email that was sent to the email address you entered.
Important: Your password must contain 8-20 non-repeating half-width characters, and be a combination of at least three of the following types (for more information, refer to Setting a secure password):
- Uppercase letters
- Lower case letters
- Numbers
- Symbols
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Transferring your LINE account
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Creating a new LINE account
Be advised
• If you want to transfer your previous LINE account, refer to Transferring your LINE account.
• LINE account creation using a phone number was discontinued from LINE version 13.11.0.
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Not receiving the verification code via text to my phone number/I get an error message when verifying my phone number
Important: The contents of this article only apply to LINE accounts created with LINE versions earlier than 13.11.0.
See the following for information about how to troubleshoot if you're not receiving the verification code on the phone number you entered and for details regarding the "Verification is temporarily blocked/Invalid phone number" messages.
Table of Contents
- Getting an error when verifying a phone number
- Not receiving the verification code on the phone number you entered
Getting an error when verifying a phone number
If you do anything that violates our Terms and Conditions of Use or if you repeatedly have a verification code issued, your use of LINE will be restricted and you'll see an error message based on your situation.
Be advised
If you see the "Please wait XX day(s) then try again" or "Invalid phone number" error messages, please wait until the restriction is lifted. Even if you contact us without waiting for the restriction to be lifted, we will reply to you with the same information in this Help article.
Be advised
Check if the phone number you currently have a contract with was entered correctly. You will not receive the verification text message if your phone number is entered incorrectly. Landline phone numbers cannot be used.
Useful info
If you're not receiving text messages, check your spam filter settings and your blocking settings for text messages.
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Logging in to LINE on your iPad or PC using your smartphone's unlock method
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Using LINE for PC
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About Letter Sealing
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End of support for new account sign-ups using phone numbers
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"This message can't be displayed" appears and I can't see sent/received chat messages
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Recommended system specifications for LINE
Smartphones
• iOS 15.0 or later• Android 8.0 or later
PCs
• Windows 10 or later• macOS Big Sur 11 or later
• Chrome browser version 94 or later
Note: You cannot sign up for a new account with LINE for PC.
Tablets
• iPadOS 15.0 or later• Android 12L or later (or Android 13 or later for Samsung tablets)
Smartwatches
• Apple Watch: watchOS 8 or later• Wear OS by Google (formerly Android Wear): LINE 12.3.0 or later; Wear OS 3.0 or later; Android 8 or later
Note: You cannot sign up for a new account on smartwatches.
iOS
• iOS 14.0 to 14.8.1: Up to LINE 13.5.1• iOS 13.0 to 13.7: Up to LINE 12.4.0
• iOS 12.0 to 12.5.6: Up to LINE 11.17.0
- You cannot use the app with iOS 11.4.1 or earlier.
- You cannot create new accounts or transfer existing accounts with versions of LINE older than 11.15.0.
- Try updating the LINE app as well as your OS.
Android
• Android OS 7.0 to 7.1.2: Up to LINE 12.18.0• Android OS 6.0 to 6.0.1: Up to LINE 11.15.0
Note:
- You cannot use LINE with Android OS 5.1.1 or earlier.
- If your device model doesn't support Google Play, you won't be able to update LINE. We recommended changing to one that supports Google Play.
- You cannot create new accounts or transfer existing accounts with versions of LINE older than 11.15.0.
- Try updating the LINE app as well as your OS.
PCs
• Windows 7, 8, and 8.1: Only LINE 6.7.4Note: LINE cannot be used on Windows XP or Vista.
• macOS Mojave 10.14 to Catalina 10.15.7: Up to LINE 8.2.0
• macOS High Sierra 10.13: Only LINE 6.7.3
Note: LINE cannot be used on macOS Sierra 10.12 or earlier.
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