FAQ
Orders
Renewals
Delivery
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877-480-0155
Customer Service Hours
8:00am – 5:00pm PT, M-F
1. How do I cancel my order?
To cancel an order please log in to my account or contact us
You will continue to receive magazine issues until the end of your current subscription period, at which time your subscription will end. Please note that with removal of auto-renewal status, the publisher of the magazine may choose to send subscription renewal requests in the mail or attached to your magazine.
2. How do I place a gift order?
At this time we do not allow gift orders on our site, but plan to have that functionality very soon!
3. How do I place an order for the digital edition of the magazine?
At this time we do not sell magazine digital editions on our site. Please check back at a later time.
4. Do you deliver outside of the U.S.?
At this time we do not deliver outside the U.S. Please check back at a later time.
5. How do I deliver multiple copies of the same magazine to the same address?
Ordering more than one subscription of a specific magazine to the same address on our website will result in extending the length of your subscription. You will NOT get 2 copies of the magazine. If you want to receive multiple copies of a magazine at the same address, please contact us and a Customer Service representative can help.
6. Can I renew my subscription through magazine.store?
Absolutely! Whether you want to take advantage of our everyday great prices or consolidate all your orders into one place we are happy to help! Simply look up your magazine title on magazine.store and complete the order information by listing your name and address as it appears on your current magazine mailing label. Your renewal order will be added to our system. You will be charged immediately for your renewal order by magazine.store and your renewal subscription will start as soon as your current subscription expires.
7. I placed a renewal through your site, but now I am receiving two copies of the same magazine.
Simply contact us or give us a call 877-480-0155. We will be happy to take care of it for you!
8. What is Automatic Renewal?
Automatic Renewal allows you to continue to receive your magazine subscriptions without the hassle of dealing with renewal notices and payments. Before each magazine renewal term you'll receive an email notice reminding you of your upcoming renewal. At that time you can choose not to renew your magazine. Or, as always, you can log in to my account or contact us
9. How do I turn off Automatic Renewal?
Please log in to my account or contact us
You will continue to receive magazine issues until the end of your current subscription period, at which time your subscription will end. Please note that with removal of auto-renewal status, the publisher of the magazine may choose to send subscription renewal requests in the mail or attached to your magazine.
10. Can I change my method of payment for my renewal?
Absolutely! Please log in to my account or contact us
11. How long will it take to receive my order?
Our delivery dates are based on multiple factors, including the type of magazine you ordered and the publisher of the magazine.
Publishers generally ask that you allow:
– 4-6 weeks on weekly magazines
– 6-8 weeks on monthly magazines
– 8-10 weeks on seasonal or bi-monthly magazines
– Up to 12 weeks on quarterly or less-frequent magazines
However, you can anticipate faster delivery on many of our top-selling magazines. If you have not received your first order within the estimated delivery time stated above, please contact us or call Customer Service toll-free at 877-480-0155.
12. How do I change my mailing address?
Please log in to my account or contact us
