Support & Services
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Technical Support
BlueTouch Support Services are a comprehensive set of flexible, world-class support plans, tailored to provide you with the product support you expect for your network operation. To access the customer support portal for all other Blue Coat products, please go to BlueTouch Online.
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Proactive Services
Designed to provide you with personalized service with a single point of contact for all your technical support needs. With Blue Coat's Proactive Services, you can rely on Blue Coat to keep your mission critical applications running as intended.
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Consulting Services
Designed to accelerate your time to value, Blue Coat offers a comprehensive portfolio of packaged, as well as customizable professional and consulting services to assist you in the design, implementation and optimization of your Blue Coat technology. These services are provided by experienced Blue Coat Professional Services Consultants, as well as certified members of the BlueTouch Professional Services Partner Program.
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Training Services
BlueTouch Training Services and its worldwide network of Authorized Training Centers provide instructor-led, as well as virtual classroom training programs enabling IT and Security Administrators, as well as IT Help Desk Staff to become, and stay, fully proficient and certified on the complete family of Blue Coat products.
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Self-Help Services
Whether you’re browsing the knowledge base for the latest support articles, referencing detailed product documentation, or participating in our customer forums, you’ll find the right resources to help you help yourself.
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Support Policies
Gain prompt assistance and transparent communication on every aspect of Blue Coat support services—from warranty and contract information, to RMA and HDD policies, to end-of-life information and documents.
