UPS Review

UPS (ups.com) is an extremely popular shipping & freight service which competes against brands like FedEx, Slice and ReShip. Compared to its peers, UPS ranks as one of the top-performing brands in its category, with an overall ranking of #3 out of 19 total brands.

While anyone can post reviews of UPS on Knoji, our own team of editors also does research to answer questions and provide ratings for this brand. So far, our team has spent roughly 30 hours researching and reviewing the top 19 shipping & freight services based on 150 data points such as military discount policies, and (see the full criteria list).

  • Free to use: Is each service free? Does I have to pay to use each service?
  • Website security & privacy: Is each service a secure website? Does they respect users' privacy? Does each service have a valid privacy policy? Is their website secure?
  • Free trials: Does each service have a free trial period? Can I try each service for free?
  • Money-back guarantee: Does each service have a money-back guarantee? Can I get my money back if I'm not satisfied with my each service purchase?
  • Price transparency: How much does each service cost? Does they offer a pricing chart? Does each service publish a price chart? How much does each service cost?
  • Free returns & exchanges: Does each service offer free returns? What's their exchange policy? Does each service offer free returns & exchanges?
  • Price matching: Does each service price match? each service price matching?
  • Official coupons page: Does each service have an official coupons page? Does each service maintain its own coupon page?
  • Sales: Does each service ever have sales or promotional events? How often does each service have sales events?
  • Student discounts: Does each service have a student discount? each service student discount?
  • Military discounts: Does each service offer a military discount? each service military discount?
  • Senior discounts: each service senior discount? Does each service have a senior discount policy?
  • Birthday discounts: each service birthday discount? Does each service give birthday discounts?
  • International shipping: Does each service ship internationally? each service international shipping?
  • Loyalty programs: each service loyalty or rewards program? Does each service offer a loyalty or rewards program?
  • Gift cards: Does each service offer gift cards? Does each service accept gift cards or e-gift cards?
  • Affiliate programs: each service affiliate program? Does each service offer an affiliate program?
  • Apple Pay: Does each service accept Apple Pay? each service Apple Pay support?
  • Competitor coupons: Does each service accept competitors' coupons? Does each service take competitor coupons?
  • Coupon stacking: Does each service support coupon stacking? each service coupon stacking?
  • PayPal: Does each service accept PayPal? each service PayPal support?
  • Google Pay: Does each service accept Google Pay? each service Google Pay?
  • Mobile apps: Does each service offer a mobile app for iPhone, iPad, or Android? Does each service have an iPhone app or Android app? Does they have an iPad app?
  • Social media pages: each service social media pages? List of each service's social media pages?
  • Debit & prepaid cards: each service debit card support? Does each service take debit cards?
  • Promo codes: Does each service ever offer promo codes? Does each service's website support discount codes?
  • Affirm financing: Does each service accept Affirm financing? each service Affirm financing support?
  • Afterpay financing: Does each service accept Afterpay financing? Does each service take Afterpay financing?
  • Bread financing: Does each service accept Bread financing? Does each service offer Bread as a financing option?
  • Klarna financing: Does each service accept Klarna financing? Does each service take Klarna for financing?
  • Contact information: How does I contact each service? How to contact each service?
  • Teacher discounts: Does each service give discounts to teachers and educators? each service teacher discount?
  • Price point: How expensive is each service? How much does each service cost vs. competitors?
  • Black Friday ad: Where is each service's official Black Friday deals page this year? Where is each service's Black Friday Ads page?
  • Cyber Monday ad: Where is each service's Cyber Monday ad this year? Does each service have an official Cyber Monday page?
  • Ethical practices: Is each service considered an ethical brand? Does each service use ethical practices?
  • Amazon Pay: Does each service accept Amazon Pay? Can I use Amazon Pay at each service?
  • Sezzle financing: Does each service accept Sezzle financing? Does each service support Sezzle financing?
  • QuadPay financing: Does each service accept QuadPay financing? Does each service take QuadPay?
  • AARP discounts: Does each service offer discounts to AARP members? Does each service have an AARP discount policy?

UPS's strengths are:

UPS's active discount codes (view all details):

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Compare UPS vs. top competitors (view all):

UPS FAQ

Product & Service Features

Shipping & Returns Policies

Payment Options

Pricing & Discount Policies

Customer Service Features

Financing Options

Website Features

Marketing Programs

Other Features

Compare UPS with Similar Brands

Side-by-side comparisons of pricing, discounts, customer service, shipping policies, more

2019 shipping & freight top 10 rankings

Rated 3.8 - 36 reviews
ups.com

About UPS

UPS is a large company operating the e-commerce site ups.com. UPS sells its products and services in the shipping & freight industry. UPS is a less active brand when it comes to discounting and offering coupons. UPS has good ratings among shoppers on Knoji, with 36 ratings and an average rating of 3.8 stars. UPS scores very well compared to other brands in the shipping & freight industry, providing 10 e-commerce features to better serve its customers.

UPS's Features Scorecard

Shipping & Returns Policies
Free Returns & Exchanges:
Maybe
International Shipping:
Yes
UPS offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Ups.com international shipping >>
Payment Options
Debit & Prepaid Cards:
Maybe
PayPal:
Maybe
It appears that UPS may not accept PayPal currently. Ups.com PayPal >>
Apple Pay:
Maybe
It appears that UPS may not accept Apple Pay currently. Ups.com Apple Pay >>
Amazon Pay:
No
It appears that UPS may not accept Amazon Pay currently. UPS Amazon Pay >>
Google Pay:
Maybe
It appears that UPS may not accept Google Pay currently. Ups.com Google Pay support >>
Pricing & Discount Policies
Promo Codes:
Yes
UPS supports a promo code box on their website. Check the UPS promo codes page for the latest coupon codes from UPS. UPS promo codes >>
Sales:
Yes
UPS runs a clearance and promotions page on their website. Check the official UPS sales page for the latest discounted prices and sales directly from UPS Ups.com availability of sales and promotions >>
Black Friday Ad:
Maybe
It appears that UPS may not offer Black Friday ad currently. UPS Black Friday page >>
Military Discounts:
Maybe
It appears that UPS may not offer military discounts currently. Ups.com military discounts >>
Cyber Monday Ad:
Maybe
It appears that UPS may not offer Cyber Monday ad currently. UPS Cyber Monday page >>
Official Coupons Page:
No
It appears that UPS may not offer official coupons page currently. UPS official coupons support >>
Student Discounts:
Maybe
It appears that UPS may not offer student discounts currently. UPS student discounts >>
Price Matching:
Maybe
It appears that UPS may not offer price matching currently. UPS price matching >>
Birthday Discounts:
Maybe
It appears that UPS may not offer birthday discounts currently. UPS birthday discounts >>
Senior Discounts:
Maybe
It appears that UPS may not offer senior discounts currently. UPS senior discount policies >>
Competitor Coupons:
Maybe
AARP Discounts:
Yes
UPS offers AARP discounts for qualifying orders and customers, according to their AARP discounts policies. See policies and program details on their AARP discount policies page. Ups.com AARP discounts >>
Coupon Stacking:
Maybe
It appears that UPS may not allow coupon stacking currently. UPS coupon stacking policies >>
Customer Service Features
Contact Information:
Yes
UPS offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. UPS contact information >>
Money-back Guarantee:
Yes
UPS offers money-back guarantee for qualifying orders and customers, according to their money-back guarantee policies. See policies and program details on their money-back guarantee policy page. UPS money-back guarantee policy >>
Gift Cards:
Maybe
Price Transparency:
No
It appears that UPS may not offer price transparency currently. Ups.com price transparency >>
Loyalty Programs:
Maybe
It appears that UPS may not offer loyalty programs currently. UPS loyalty programs >>
Social Media Pages:
Maybe
It appears that UPS may not offer social media pages currently. Ups.com social media pages >>
Financing Options
Affirm Financing:
Maybe
It appears that UPS may not accept Affirm financing currently. UPS Affirm financing support >>
Afterpay Financing:
Maybe
It appears that UPS may not accept Afterpay financing currently. Ups.com Afterpay financing >>
QuadPay Financing:
No
It appears that UPS may not accept QuadPay financing currently. UPS QuadPay financing support >>
Sezzle Financing:
No
It appears that UPS may not accept Sezzle financing currently. UPS Sezzle financing support >>
Klarna Financing:
Maybe
It appears that UPS may not accept Klarna financing currently. Ups.com Klarna financing >>
Bread Financing:
Maybe
It appears that UPS may not accept Bread financing currently. UPS Bread financing support >>
Website Features
Website Security & Privacy:
Yes
UPS offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. UPS website security & privacy >>
Mobile Apps:
Maybe
It appears that UPS may not offer mobile apps currently. Ups.com mobile apps >>
Marketing Programs
Affiliate Programs:
Yes
UPS offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Ups.com affiliate programs >>
View all features