ForresterVerified account

@forrester

Forrester works with business and technology leaders to develop customer-obsessed strategies that drive growth.

Cambridge, MA
forrester.com
Joined July 2007
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  1. Pinned Tweet
    Nov 17

    Prepare to navigate changes in business and leadership, , and . See our predictions for 2017:

    41 retweets 43 likes
  2. 8 hours ago

    Discover the 15 dynamics that will shape 2017 and determine the fate of companies in the :

    17 retweets 23 likes
  3. Nov 24

    must fight for every customer, every relationship. Learn how at our free webinar on 7 Dec:

    12 retweets 10 likes
  4. Nov 23

    2017 will see a doubling of business-head turnover as CEOs appoint leaders with both and customer skills:

    33 retweets 18 likes
  5. Nov 23

    Incorporate the fundamental element of emotion into how your company operates. Learn how at our free webinar:

    3 retweets 5 likes
  6. Nov 22

    More than one-third of businesses will restructure to shift to customer-obsessed operations next year. Here's why:

    34 retweets 21 likes
  7. Nov 22

    How customer journey maps differ from other commonly used tools: [PODCAST]

    17 retweets 16 likes
  8. Nov 22

    Fickle, restless, and empowered customers are changing how companies think about long-term loyalty. [BLOG]

    29 retweets 21 likes
  9. Nov 22

    Customer-obsessed leaders drive growth by embracing change and bringing about :

    27 retweets 8 likes
  10. Nov 21

    [Webinar] Our Asia Pacific analysts predict the big changes you should expect in 2017. Register now:

    5 retweets 7 likes
  11. Nov 21

    42% of firms say accelerating their is a priority in the next 12 months.

    26 retweets 18 likes
  12. Nov 21

    In 2017, CIOs will take the lead in shaping their firms' digital strategy and customer-obsessed adoption:

    55 retweets 20 likes
  13. Nov 20

    Use technology to anticipate your customers' needs and win their trust, loyalty, and spend:

    40 retweets 32 likes
  14. Nov 20

    Businesses will change their structure in 2017 to get closer to the customer and compete on the basis of .

    71 retweets 54 likes
  15. Nov 20

    [Webinar] Discover how to measure the business impact of emotion. Register today:

    13 retweets 9 likes
  16. Nov 19

    Firms will differentiate their in 2017 through data , conversational interfaces, and metrics: [PODCAST]

    27 retweets 16 likes
  17. Nov 19

    Online holiday sales will will exceed $100 billion for the first time. Via 's

    20 retweets 8 likes
  18. Nov 18

    [Webinar] Measure & operationalize emotion in a market commanded by fickle, restless customers:

    2 retweets 3 likes
  19. Nov 18

    Discover the most critical changes facing your business in 2017. Download our predictions guide:

    7 retweets 4 likes
  20. Nov 18

    Understanding the quality of your is critical to business growth.

    20 retweets 17 likes
  21. Nov 18

    Tech empowered customers and disruptors threaten ; tech can help banks address these threats.

    13 retweets 9 likes

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