Instacart Review
Instacart (instacart.com) is an extremely popular grocery delivery service which competes against brands like Safeway, RedMart and Whole Foods. Compared to its peers, Instacart ranks as one of the top-performing brands in its category, with an overall ranking of #6 out of 25 total brands.
While anyone can post reviews of Instacart on Knoji, our own team of editors also does research to answer questions and provide ratings for this brand. So far, our team has spent roughly 80 hours researching and reviewing the top 25 grocery delivery services based on 340 data points such as low delivery fees, delivery times and price competitiveness (see the full criteria list).
- Price point: How expensive is each store? How much does each store cost vs. competitors?
- Delivery speed: How fast is delivery from each store? How quickly can each store deliver my order?
- Low delivery fees: How low are the delivery fees for each store? How good is each store for low delivery fees?
- Order changes/cancellations: Can I cancel or change my each store order for free at any time? Am I able to adjust my each store order once I've placed it?
- Good customer service: How good is each store's customer service? How high quality is each store's customer service?
- Delivery minimums: Does I need to order a certain amount of food in order to use each store? Does each store have a delivery minimum?
- Alcohol ordering: Can I order alcohol from each store? Am I able to buy spirits from each store?
- Additional service fees: Does each store charge a service fee on top of the delivery fee? Will I need to pay a service fee when I order from each store?
- Nationwide coverage: How good is each store's coverage across the country? Can people from most major cities order from each store?
- Desktop use: Can I use each store on my computer? Am I able to use the app on my computer?
- IOS compatibility: Can I use each store's app on a device running iOS? Is each store's app compatible with iOS devices?
- Android compatibility: Can I use each store's app on an Android device? Is each store's app compatible with Android devices?
- Mobile app: Does each store come with a mobile app? Does each store offer a mobile app?
Instacart's strengths are:
- Good low delivery fees details
- Good delivery times details
- Good good customer service details
- Good nationwide coverage details
- Offers doorstep delivery details
- Supports desktop use details
- Offerss alcohol ordering details
- Supports additional service fees details
- Supports mobile app details
- Offers iOS compatibility details
- Offers Android compatibility details
Instacart's active discount codes (view all details):
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JORTEGA210...Get Code
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Instacart Review
: Features-at-a-GlanceInstacart Full Review
Overall Score
Instacart has an overall score of 2.0 out of 5 stars, giving it a ranking of 6 of 25 grocery delivery services.
To calculate Instacart's score, we look at a range of factors and compare them with other brands in the grocery delivery service space. We look at overall brand popularity, Instacart's price point compared to other grocery delivery services, as well as reviews they've received from customers. We look at performance in key product criteria such as price point, delivery speed, low delivery fees, order changes/cancellations, good customer service, delivery minimums, alcohol ordering, additional service fees, nationwide coverage, desktop use, iOS compatibility, Android compatibility and mobile app. We also look at e-commerce features such as payment options accepted, discount policies, shipping and returns policies, and other customer service features.
Instacart eCommerce Store Ratings & Features
High-level summary of Instacart store features, discount policies, availability of promo codes, payment methods accepted, and shipping and returns policies.Instacart Promo Code Support
5.0 stars
Instacart does support discount codes on its website. During checkout, you will see an input box to enter a promotional code. Enter your code in this box, and provided it's a valid coupon code, you will receive a discount off your order. Read more details of Instacart's promo code support here. You can also grab the latest coupons for Instacart on our Instacart promo codes page.
Instacart Discounts for Veterans, Seniors & Students
1.0 stars
Instacart may or may not offer special discounts or special pricing as a matter of store policy. Instacart did not offer the following discounts at the time of our last research: military discounts, senior discounts, student discounts, teacher discounts and birthday discounts. More details at instacart.com.
Instacart Shipping & Returns Policies
3.0 stars
Instacart offers good service and support when it comes to shipping, returns and exchanges. Specifically, Instacart offers the following shipping and returns policies: free returns & exchanges. Instacart did not offer the following shipping and exchanges features at the time of our last research: free shipping and money-back guarantee.
Instacart Payment Methods Accepted
3.0 stars
Instacart accepts some payment methods beyond standard credit card payments. Specifically, Instacart accepts the following payment methods: Apple Pay and gift cards. Instacart did not accept the following payment options at the time of our last research: debit & prepaid cards and PayPal. Learn more at Instacart's website.
Instacart Pricing Matching & Special Couponing Policies
1.0 stars
Instacart does not currently offer any specific price matching or special couponing features for customers. Instacart does not offer the following pricing and couponing features at the time of our last research: price matching, coupon stacking and competitor coupons. Check for any updates on instacart.com.
Instacart FAQ
Product & Service Features
Shipping & Returns Policies
Payment Options
Pricing & Discount Policies
Customer Service Features
Financing Options
Website Features
Marketing Programs
Other Features
Compare Instacart with Similar Brands
Side-by-side comparisons of pricing, discounts, customer service, shipping policies, more
- Compare Instacart with GoPuff
- Compare Instacart with Shipt
- Compare Instacart with Whole Foods
- Compare Instacart with Safeway
- Compare Instacart with Coles
- Compare Instacart with FoodKick
- Compare Instacart with FairPrice
- Compare Instacart with Publix
- Check out more grocery delivery services comparisons
2019 grocery delivery service top 10 rankings
- The top 10 best grocery delivery services overall
- The top 10 grocery delivery services w/ the best price competitiveness
- The top 10 grocery delivery services w/ the best delivery times
- The top 10 grocery delivery services w/ the best low delivery fees
- The top 10 grocery delivery services w/ the best modification & cancellation policies
- The top 10 grocery delivery services w/ the best good customer service
- The top 10 grocery delivery services w/ the best delivery minimums
- The top 10 grocery delivery services w/ the best alcohol ordering
- The top 10 grocery delivery services w/ the best additional service fees
- The top 10 grocery delivery services w/ the best nationwide coverage
- The top 10 grocery delivery services w/ the best desktop experience
- The top 10 grocery delivery services w/ the best iOS compatibility
- See more grocery delivery services top 10 lists
More Instacart Savings Tips
You might also like these coupons for grocery delivery services (June, 2019):
- Find more grocery delivery services coupon codes
Other Instacart discounts and related deals
- Loyalty programs: Instacart offer loyalty programs. You can also browse 680 other brands that offer loyalty programs.
- Student discounts: Check out 794 brands that offer student discounts. Read about Instacart student discount policies.
- Military discounts: Check out 1,260 brands that offer military discounts. Read about Instacart military discount policies.
- Senior discounts: Check out 319 brands that offer senior discounts. Read about Instacart senior discount policies.
- Birthday discounts: Check out 275 brands that offer birthday discounts. Read about Instacart birthday discount policies.
- Competitor coupons: Check out 49 brands that accept competitor coupons. Read about Instacart competitor coupon policies.
- Coupon stacking: Check out 23 brands that allow coupon stacking. Read about Instacart coupon stacking policies.
- Free shipping: Check out 13,582 brands that offer free shipping. Read about Instacart free shipping policies.
- Price matching: Check out 342 brands that offer price matching. Read about Instacart price matching policies.
- Free trials: Check out 655 brands that offer free trials. Read about Instacart free trial availability.
- Find more grocery delivery services store features
Find more promo codes for stores like Instacart
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Rated 3.9 - 44 reviews
instacart.com
About Instacart
Instacart is a large company operating the e-commerce site instacart.com. Instacart sells its products and services in the grocery delivery services industry. Instacart is a less active brand when it comes to discounting and offering coupons. Instacart has good ratings among shoppers on Knoji, with 44 ratings and an average rating of 3.9 stars. Instacart scores very well compared to other brands in the grocery delivery services industry, providing 20 e-commerce features to better serve its customers.
Instacart's Features Scorecard
Shipping & Returns Policies
Free Shipping:
Unlikely
It appears that Instacart may not offer free shipping currently. Instacart.com free shipping >>
Free Returns & Exchanges:
Yes
Instacart offers free returns & exchanges for qualifying orders and customers, according to their free returns & exchanges policies. See policies and program details on their free return policies page. Instacart.com free return policies >>
International Shipping:
Yes
Instacart offers international shipping for qualifying orders and customers, according to their international shipping policies. See policies and program details on their international shipping policies page. Instacart international shipping policies >>
Payment Options
Debit & Prepaid Cards:
Unlikely
It appears that Instacart may not accept debit & prepaid cards currently. Instacart debit & prepaid cards >>
PayPal:
Unlikely
It appears that Instacart may not accept PayPal currently. Instacart PayPal >>
Apple Pay:
Yes
Instacart accepts Apple Pay for qualifying orders and customers, according to their Apple Pay policies. See policies and program details on their Apple Pay support page. Instacart Apple Pay support >>
Amazon Pay:
No
It appears that Instacart may not accept Amazon Pay currently. Instacart Amazon Pay >>
Google Pay:
TBD
It appears that Instacart may not accept Google Pay currently. Instacart.com Google Pay >>
Pricing & Discount Policies
Promo Codes:
Yes
Instacart supports a promo code box on their website. Check the Instacart promo codes page for the latest coupon codes from Instacart. Instacart promo codes >>
Sales Events:
Yes
Instacart runs a clearance and promotions page on their website. Check the official Instacart sales page for the latest discounted prices and sales directly from Instacart Instacart.com sales and promotions >>
Black Friday Sales:
Unlikely
It appears that Instacart may not offer Black Friday sales currently. Instacart Black Friday promotions >>
Military Discounts:
Unlikely
It appears that Instacart may not offer military discounts currently. Instacart military discounts >>
Cyber Monday Sales:
Unlikely
It appears that Instacart may not offer Cyber Monday sales currently. Instacart Cyber Monday page >>
Official Coupons Page:
Unlikely
It appears that Instacart may not offer official coupons page currently. Instacart official coupons page >>
Student Discounts:
Unlikely
It appears that Instacart may not offer student discounts currently. Instacart.com student discounts >>
Price Matching:
Unlikely
It appears that Instacart may not offer price matching currently. Instacart price matching >>
Senior Discounts:
Unlikely
It appears that Instacart may not offer senior discounts currently. Instacart senior discounts >>
Birthday Discounts:
No
It appears that Instacart may not offer birthday discounts currently. Instacart birthday discount policies >>
Competitor Coupons:
Unlikely
It appears that Instacart may not accept competitor coupons currently. Instacart competitor coupon policies >>
AARP Discounts:
No
It appears that Instacart may not offer AARP discounts currently. Instacart.com AARP discounts >>
Coupon Stacking:
Unlikely
It appears that Instacart may not allow coupon stacking currently. Instacart coupon stacking >>
Customer Service Features
Contact Information:
Yes
Instacart offers contact information for qualifying orders and customers, according to their contact information policies. See policies and program details on their contact information availability page. Instacart contact information >>
Money-back Guarantee:
No
It appears that Instacart may not offer money-back guarantee currently. Instacart.com money-back guarantee >>
Gift Cards:
Yes
Instacart offers gift cards and discounted gift cards during special promotional events. Find gift cards for Instacart. with their gift card program. See policies and program details on their gift cards page. Instacart.com gift card support >>
Loyalty Programs:
Yes
Instacart offers loyalty programs for qualifying orders and customers, according to their loyalty programs policies. See policies and program details on their loyalty programs page. Instacart loyalty programs >>
Social Media Pages:
TBD
It appears that Instacart may not offer social media pages currently. Instacart.com social media pages >>
Financing Options
Affirm Financing:
Unlikely
It appears that Instacart may not accept Affirm financing currently. Instacart.com Affirm financing >>
Afterpay Financing:
Unlikely
It appears that Instacart may not accept Afterpay financing currently. Instacart.com Afterpay financing support >>
QuadPay Financing:
No
It appears that Instacart may not accept QuadPay financing currently. Instacart QuadPay financing support >>
Sezzle Financing:
No
It appears that Instacart may not accept Sezzle financing currently. Instacart Sezzle financing >>
Klarna Financing:
Unlikely
It appears that Instacart may not accept Klarna financing currently. Instacart.com Klarna financing support >>
Bread Financing:
Unlikely
It appears that Instacart may not accept Bread financing currently. Instacart Bread financing >>
Website Features
Website Security & Privacy:
Yes
Instacart offers website security & privacy for qualifying orders and customers, according to their website security & privacy policies. See policies and program details on their website security & privacy policies page. Instacart website security & privacy policies >>
Marketing Programs
Affiliate Programs:
Yes
Instacart offers affiliate programs for qualifying orders and customers, according to their affiliate programs policies. See policies and program details on their affiliate programs page. Instacart affiliate programs >>
Contact Instacart
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