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RonyContributor I

Campaigns and Flows

For sender Email Address

Hi, I'm Rony. I'm a new user of Klaviyo. Recently I have faced this problem that I show below.Soon, this action will be skipped. Inbox provider domains can't be used in sender email addresses. Update this action's email address. Then, update your account's default address to match.Please help me

SteffenDKContributor I

Lists, Segments, and Profiles

Why can't I open Received Emails from profile pages anymore?

I remember it used to be possible to view an email a profile had received from the profile page by clicking the 3 “dots” next to the ‘Received email’ event in the event overview. Why has the feature been removed?

WoodtowaterContributor I

SIgn up forms using site CSS?

Hi Guys, New to Klayvio, We just set up a Sign up form on woocommerce with the “X” it set up so back ground in White but when we publish it seems to inherit our website CSS so the X is not matching the design you can see it on www.woodtowater.co.uk any help would be great please to make it white

darrencarterContributor I

Email Templates and Coupons

Is there a way to add customer property values to URLs as parameters?

We have a list that contains a specific value for a custom property. Is there a way to add a URL parameter to email links that uses this property?ExampleCustom property is called Geo. We want to append a URL parameter ?geo={custom property value} to all outbound email links. Is this possible?

smokoContributor I

Need help! WITH WEBSITE POP UP

Hello all, I recently started using Klaviyo for pop ups on my website. I noticed that it does pop up on my website but it is all blank. Does anyone know how this can be fixed ? There should be words.. :/

scasaContributor I

How is the subcsription flow still working when I've removed it from my website?

I’ve recently been getting hundreds of spammy emails registered on to my Klaviyo profiles, and subsequently received responses from people who’ve received a subscription email confirmation saying that they haven’t subscribed. I don’t know how to stop this other than removing the sign up form and subscription column on my website. BUT despite doing that, the Klaviyo flow still manages to send out subscription confirmation emails!! I’m baffled! How is this happening when there isn’t anywhere to capture anyone’s details? I’m beyond confused!

TheeaContributor I

Campaigns and Flows

Campaign sent with ”Send now”, but stuck in ”Scheduling” status

Hello, I’ve also just had this issue and I don’t know if I should send it again or just wait, but I need this campaign to be sent today. What should I do? I sent it at 11AM without scheduling, using “Send now”, but it’s been stuck in the “Scheduling” status ever since.

Job PeroNew Member

Campaigns and Flows

The "send now" option did not work

I used the "Send now" option but the campaign still appears as "Scheduled to be sent on" to hours later. What should I do? Clone the campaign and try again?

DJC ClothingContributor I

Apparel & Accessories Industry Group

Images appearing sideways on some subscribers newsletters

I have recently started to use Klaviyo for my weekly newsletters. Most of my subscribers are having no issues with the images in the newsletter, but some are receiving newsletters with the image appearing sideways. I always send a test e-mail before sending, and the images look correct. Can anybody help explain what is happening and how I can help my subscribers resolve this image issue?

curtisContributor II

How Do I Shorten my URLs for SMS?

Where do I go to get short url's for SMS? (same as the title!) Thanks!

RonyContributor I

Campaigns and Flows

For sender Email Address

Hi, I'm Rony. I'm a new user of Klaviyo. Recently I have faced this problem that I show below.Soon, this action will be skipped. Inbox provider domains can't be used in sender email addresses. Update this action's email address. Then, update your account's default address to match.Please help me

TheeaContributor I

Campaigns and Flows

Campaign sent with ”Send now”, but stuck in ”Scheduling” status

Hello, I’ve also just had this issue and I don’t know if I should send it again or just wait, but I need this campaign to be sent today. What should I do? I sent it at 11AM without scheduling, using “Send now”, but it’s been stuck in the “Scheduling” status ever since.

Job PeroNew Member

Campaigns and Flows

The "send now" option did not work

I used the "Send now" option but the campaign still appears as "Scheduled to be sent on" to hours later. What should I do? Clone the campaign and try again?

DJC ClothingContributor I

Apparel & Accessories Industry Group

Images appearing sideways on some subscribers newsletters

I have recently started to use Klaviyo for my weekly newsletters. Most of my subscribers are having no issues with the images in the newsletter, but some are receiving newsletters with the image appearing sideways. I always send a test e-mail before sending, and the images look correct. Can anybody help explain what is happening and how I can help my subscribers resolve this image issue?

Josh88Contributor I

Email Templates and Coupons

Magento2 Order Confirmation Email Images

I’m new to Klaviyo, so I apologise in advance if this is a simple one!I’m having an issue setting up an order confirmation email within Magento2.I’ve used the image variable from within the event info properties to get what I think is the correct string, however it’s not rendering the image. I used the same method to setup our abandoned cart emails without any issues, so I’m struggling to understand this!

sushilsthContributor I

Lists, Segments, and Profiles

Create segment based on custom events that is fired and custom event that is not fired

Hi, I have created 2 custom events that fires during my checkout funnel. One is “Started Checkout” and another one is “Placed Order”. I want to segment the customer based on these 2 custom events with condition, if the profile has recorded event “Started Checkout” but has not recorded custom event “Placed Order” on last 30 days. Below is the screenshot, I have setup for this segment but profile with custom event “Placed Order” is also included in the segment which is not correct.Any help on this is appriciated.Thank you

havvameletliContributor I

Integrations and Reviews

Can't import reviews to Klaviyo as a CSV file, Can't process at all. Unknown Error.

Hi, I need urgent help on this, I have tried several different ways to line up the columns: I did as advised here. It didn’t work & also I kept receiving Unknown Errors.Here is how I lined the columns in different ways, nothing worked:I chose Shopify as the reviews provider every time.1.2.3.Here is the Error I keep on receiving: FYI: These are the translations of our german customers’ reviews.

MrSidneyContributor I

Campaigns and Flows

Can you create a segment/filter based items added to cart with specific product tags?

Hi i’m trying to create an abandoned checkout/cart flow that splits based on they type of product put in their basket. eg if they put dog food in their cart at checkout and abandoned they’d go a different path.for post purchase i’ve used the product Tags to do this, but I can’t seem to see the tags option in the checkout options.Is this possible?

GeorgeSIPSContributor I

Lists, Segments, and Profiles

Facebook leads tracking

Hey,I have set up a mid-funnel lead generation campaign on Meta to get sign ups to the newsletter. How do I see who has signed up for this via the meta campaign?The segment I created does not seem to be showing. My concern is people are signing up, but not being sent the welcome code all new sign ups get on the newsletter.Thanks,George

smileyroxProblem Solver I

Campaigns and Flows

Back in Stock Flow and Apikon

Hello everyone, I have a customer who already uses the Appikon pop-up for “notify me when back in stock”. I’ve created the back in stock flow. Is it necessary to remove this pop-up and add the back in stock code to their theme? This article makes it sound like I just need to integrate Appikon and Klaviyo. https://www.appikon.com/blog/back-in-stock-x-klaviyo-sending-back-in-stock-emails-to-recapture-interested-shoppers The trigger on my back in stock flow is: When someone subscribed to back in stock. I just want to double check before I go ahead? Warm regards,Rox

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