Get personal
Customer intelligence software built for targeted campaigns and proactive engagement
The right place, the right time
Zendesk Connect enables you to better understand and communicate
with your customers throughout their entire journey.
No two customers are exactly alike
A journey for each customer
View your support customers
See your Zendesk Support customers, and easily import more to Connect.
See the big picture
Get the entire timeline of a user’s engagement with your business — from interactions with your Zendesk products to activity on your website.
Segment memberships
See which segments are associated with each customer for additional context.
Highlights
Surface recent tickets, last CSAT rating, and seen Campaigns.
Third party events
View customer activity from external sources for a better understanding of who they are.
Find your focus
Create meaningful customer segments
Standard filters
Apply suggested filters based on user attributes or events to define your audience.
Custom filters
Use your own custom fields as segment filters.
Segment tracking
View the number of customers and their details within each segment.
Export segments into CSV
Take your curated customer lists with you—just export your segment via CSV.
Make your messages relevant, timely, and personal
Communicate in context
In-product messages
Notify, educate, or inform your customers with a message
that appears in context on your website.
that appears in context on your website.
Campaign design screen
Create and preview a message for a specific audience,
and provide a clear call-to-action.
and provide a clear call-to-action.
Choose recipients
Send a campaign to a specific segment, to all customers, or upload
a CSV with the customers you’d like to target.
a CSV with the customers you’d like to target.
Mobile in-app messages
Show an in-app message to customers using your iOS or Android app.
Campaign scheduler
Add optional start and end dates, or limit the number of recipients for any campaign.