Turn customer reviews, comments and messages into dynamic two-way conversations.
The Zendesk Marketplace picks up where regular Zendesk ends. With these apps and integrations, you can improve efficiency and productivity—and extend your Zendesk into new and exciting territory.
Manage feedback, turn reviews into tickets, and tickets into conversations.
Get It!Featured apps
Sign in to your Zendesk Support account, then click the Admin icon in the sidebar. Select Apps > Marketplace, then find the Shopify app and click the tile. On the Shopify app page, click Install app in the upper-right corner. Enter the following information:
- Title: Name for the application.
- Store URL: Your Shopify store URL. This should generally begin with https:// not http:// to work correctly.
- API Key: An API key generated by Shopify. See the 'Setup' section of the Shopify documentation for instructions about how to create an API key for private apps.
- Password: Password generated by Shopify, along with the API key.
- Order ID Field ID: The Zendesk Support custom field ID you are using to store the associated Shopify order number. Click here for more information about adding and using custom ticket fields in Zendesk Support.
Refresh your page for the changes to take effect and your Shopify app is ready to go.
The JIRA integration makes it easier for support and engineering teams to collaborate.
Support Versions
This version supports Atlassian JIRA Cloud and JIRA Server 7.0 and above. If you are using JIRA 6.x, use this version instead
Getting Started
This App will be automatically installed and configured when installing the Zendesk Support add-on on JIRA. You are not required to manually install it.
You must have administrator permissions in both JIRA and Zendesk Support to set up the integration. When using JIRA Server, we recommend creating a dedicated user for the integration.The complete installation instructions can be found in here.
- In JIRA, select Add-ons from the Administration menu in the upper-right corner of the page.
- Search for the add-on 'Zendesk for JIRA' in the Atlassian Marketplace and then click Install on the right side.
- After installing the add-on, return to the Administration page and select Add-ons > Manage add-ons > Zendesk for JIRA.
- Click Configure, enter your Zendesk Support subdomain, and click Authenticate with Zendesk.
- Select the ticket details that you want to display in linked JIRA issues.
- Click Complete Set-up and Install App. After confirming that you want to proceed with the installation, the add-on installs an app in Zendesk to support the integration.
That's it. Your teams can start collaborating using Zendesk Support and JIRA. To find out how, see Using the JIRA integration. You can also read complete installation instructions here: Using the JIRA integration.
- Install the app
- Go to Zendesk Admin > Channels > Channel integrations
- Select the ChannelReply integration and click "add account"
- Click one of the two links to set up either an Amazon or eBay account
To set up an eBay account
- You will be taken to a sign in page
- After authenticating with eBay, complete set up at Channel Reply
To set up an Amazon account
- Go to Configure Amazon account and follow instructions there
To activate your 14 day free trial, after clicking "Buy", enter your payment information as normal. We won't charge your card until the end of your trial.
Once installed, as an admin, open the app in the left hand bar (1) to enable it (2).
For more information on how to use the calendar app, check out our knowledge base articles.
"### Salesforce edition support
The ability to view Zendesk Support tickets from Salesforce is available for Salesforce Group, Professional, Enterprise, Unlimited, and Developer editions.
Getting started
To install and set up Zendesk Support for Salesforce:
- Install the Zendesk Support for Salesforce app in Salesforce.
- Sign in to your Zendesk Support account and install the new Salesforce app.
- Setup the new Salesforce app in Zendesk Support.
- Configure user and organization Syncing in Salesforce.
- Set up Zendesk Support Ticket in Salesforce.
For complete setup instructions, see the Getting Started Guide for Zendesk Support for Salesforce."
After installing the app from the marketplace, you will need to enter API Key and API Secret from Mixpanel. To do this:
- Login to Mixpanel
- Click Account in the top navigation
- Click Projects
- Copy and paste API Key and API Secret values into the proper fields in Zendesk
- Click Install
Now, when you navigate to a ticket, you can see information from Mixpanel about the ticket requester in the ticket sidebar.
You must have a Zendesk and Segment account before getting started. Every Segment account starts with a 14 day free trial!
Integrations
Getting Started
If you are interested in using the Integrations product and sending data to Zendesk, please sign up for Segment here.
Sources
Getting started
If you are interested in using the Sources product and sending Zendesk data to your data warehouse, please sign up for Segment here.
To install and set up Zendesk for Segment:
- Log in to your Segment [account]https://segment.com/sources/zendesk).
- Navigate to the Sources Catalog and click Zendesk
- Choose a name and SQL Schema name
- Enter your Zendesk subdomain and click Authorize
- Your Zendesk data will begin syncing to your warehouse!
If you have any questions, please reach out to Segment at [email protected].
All you have to do is install the Quickie app and you can use it immediately. The configuration options for this app allow you to make various changes to the layout of Quickie's views list.
Configuration Options
- Title (Default: "Quickie") The name of the app as it appears in the apps list.
- Don't place root level views in 'Misc' folder (Default: No) If ticked, then the "Misc" folder will not be used and the views which are uncategorised will appear at the top level.
- Rename 'Misc' folder to (Default: "Misc") Allows you to rename the 'Misc' folder to something else. If this is blank, then it will default to 'Misc'.
- Place 'Misc' folder at bottom of list (Default: No) If ticked, then the "Misc" folder will appear at the bottom of the views list. If not ticked, then the "Misc" folder will appear at the top of the views list.
- Don't place personal views in 'Personal' folder (Default: No) If ticked, then the "Personal" folder will not be used and the personal views will appear mixed in with all other views. Personal views are presented in italic.
- Rename 'Personal' folder to (Default: "Personal") Allows you to rename the 'Personal' folder to something else. If this is blank, then it will default to 'Personal'.
- Place 'Personal' folder at bottom of list (Default: Yes) If ticked, the 'Personal' folder will be at the bottom of the list groups. If not ticked, then the 'Personal' folder is presented at the top of the list of views.
- Enable role restrictions? (Default: No) Allows you to choose which agent roles that the app will be available for. If this is not ticked then all agents will be able to use Quickie.
If you tick both "Place 'Misc' folder at bottom" and "Place 'Personal' folder at bottom", then these folders will be at the bottom with 'Misc' appearing above 'Personal'.
“At Slack, our Support team has grown 17x in the past 24 months. Zendesk Apps have helped us seamlessly integrate our tools to help us keep up with that growth. The pre-built integrations provide more context to every customer interaction, so our team never has to leave Zendesk.”
This app has allowed us to handle Google Play store reviews in the same prompt manner as all other interactions, and made it easier to capture what customers are saying which we feed back into our product teams."
Using Quickie has really helped improve the efficiency of our agents by allowing them to access their important views from anywhere within Zendesk without having to leave their current context."
Zendesk apps come in many different flavors. We have everything from productivity and time tracking, to eCommerce and social media. They’re all designed to extend your Zendesk and make life easier for you and your agents.
Productivity & Time-tracking
Our most popular app category features dozen of productivity enhancers, as well as apps to track and organize your time.
E-commerce & CRM
Harness information from your online store or customer database, and use it to do cool stuff.
IT & Project Management
An assortment of apps to manage work projects, IT needs, and internal teams.
Knowledge & Content
Everything you need to enhance Help Center content and help you find information faster.
Zendesk Labs
Our favorite category. Find out gems built by Zendesk employees. This is a real treasure chest of apps and integrations.
Analytics & Reporting
Ever wish you could do more with your Zendesk data? Discover powerful apps and integrations to slice and dice even further.
Chat & Collaboration
Integrate chat clients or collaboration tools for quick, real time communication.
Channels
Using Channels apps, agents can communicate with customers on almost any platform—anywhere on the web.
Google Play Reviews
If you don’t see it, just create it
Using our API and apps framework you can build pretty much anything. And once you do, you can place it in the marketplace for all Zendesk customers to find. Or just keep it for yourself–whatever feels right.