Help Center

Guidelines

Writing Reviews

• Our guidelines for vacation rental reviews
• What are airline reviews?
• I am an airline employee. Can I write a review on my own airline or another?
• What if I notice a review on the site that isn't in the right place?
• How do I write a review?
• How often can I write a review?

See all 14 articles

Responding to Reviews (Owners)

• How can I edit or delete a Management Response?
• Two guests in the same party each wrote a review. Is this allowed?
• Management Response Guidelines
• What's a Management Response?
• As an owner or manager, how do I report a review that violates your guidelines?
• Why wasn't the review I reported removed?

See all 11 articles

Listing Guidelines

• ★ How do I request that a place or business be added to TripAdvisor?
• ★ As a traveler, how do I help correct inaccurate business information?
• What is TripAdvisor's animal policy?
• Why was my listing request rejected?
• Restaurant establishment types
• Things to Do categories

See all 18 articles

Managing Your Listing (Owners)

• How do I view my TripAdvisor invoices and payments?
• A staff member’s name was mentioned in a review. Should I be concerned?
• How can I report that my hotel has closed?
• My hotel is listed in the wrong location – how can I fix it?
• How do I get notifications of new reviews or questions on my listing?
• I received an “Official Notification from TripAdvisor” email – what should I do?

See all 29 articles

Fraud

• TripAdvisor is offering me an incentive for a review – is that okay?
• What is considered fraud?
• Does TripAdvisor screen reviews?
• Why doesn't TripAdvisor use name authentication or require proof of stay?
• How do I report an inappropriate review?
• What should I do if a business owner asks me directly to remove a review?

See all 12 articles

Other Guidelines

• Guidelines for Helpful Votes
• Guidelines for Travel Guides
• Questions & Answers Guidelines
• What constitutes irrelevant content?
• Can I use TripAdvisor content?
• Photo Guidelines

See all 12 articles

Site Features

Getting Started

• Can you help me contact a business listed on your site?
• How do I search on TripAdvisor?
• Can TripAdvisor suggest what I should do on a trip?
• What is a rating?
• How do I get started using TripAdvisor to research my trip?
• What is TripAdvisor's Popularity Index?

See all 9 articles

Navigating TripAdvisor

• What is the Just for You feature?
• What are Neighborhoods?
• How can I unsubscribe to Questions & Answers emails?
• How do I remove or report a Question & Answers topic?
• What are Questions & Answers?
• What is the TripAdvisor / American Express partnership and how can I participate?

See all 13 articles

Instant Booking

• How do I book a hotel room through TripAdvisor?
• I need help with a reservation I made. How can I get assistance?
• My screen froze after I booked, did my booking go through?
• Does TripAdvisor send my payment information to any other companies?
• Can I cancel or change my reservation through TripAdvisor?
• Is there a place on TripAdvisor where I can view my reservations?

GreenLeaders

• As a guest, how can I give feedback on a business's green practices?
• How will you verify a GreenLeader's environmentally friendly practices?
• How are GreenLeader applications scored?
• How can I apply to be a GreenLeader?
• What is the TripAdvisor GreenLeaders Program?
• What are the levels of the GreenLeaders Program?

Flights

• What is an airline review?
• Are airline reviews eligible for airline mileage promotions?
• How much will baggage fees cost on my flight?
• What do I do if I found the perfect flight on TripAdvisor but the details have changed on the supplier's website?
• Can I review an airline?
• What is TripAdvisor Flights?

See all 9 articles

Vacation Rentals

• What is a vacation rental?
• Can I list a vacation rental on TripAdvisor?
• How can I book a vacation rental?
• How do I change or cancel a vacation rental reservation?
• What amenities are included in a vacation rental?
• How do I check into my vacation rental?

See all 13 articles

Saves

• What's the best way to organize my saved items?
• How do I print my saved trips?
• What is your saved trips page?
• How do I edit or delete items I saved?
• How do I save a hotel or other spot that I want to remember?

Community

Forums

• ★ Our guidelines for Forum posts
• How do I create and edit forums Top Questions?
• What languages can I use on the forums?
• Understanding forums lingo
• What is a sponsored forum?
• What's the difference between a forum and a review?

See all 14 articles

Destination Experts

• How do I report inappropriate behavior by a destination expert?
• How do I nominate a destination expert?
• Who are the destination experts on the forums?
• How are destination experts chosen?

Member Center

• What is TripCollective?
• What are Travel Style Tags?
• What are the city pages in the member profile?
• How do you calculate the Travel Map stats on my profile?
• I pinned a city or place as "Want to go" but I don't see a corresponding city page. Why?
• I've added pins to my travel map but they're not appearing. Why?

See all 9 articles

Private Messages

• How do I send a private message?
• How do I turn off private messaging?
• How do I block/unblock a member?
• Does TripAdvisor monitor private messages?
• How do I fix my email notifications for private messages?
• What is private messaging?

See all 11 articles

Traveler Articles

• What can I do if someone changed or deleted my writing in a traveler article?
• How can I create and edit traveler articles?
• What should I do if I have trouble editing a traveler article?
• How can I correct a mistake I made in a traveler article?
• How do I report an inappropriate traveler article?
• How can I resolve a conflict with another user over a traveler article?

See all 11 articles

Technical Support

Account Settings

• Why did I get an email about my password changing?
• How do I change my Home Airport?
• How do I close my member account?
• How can I change the email address on my account?
• Why is my account disabled?
• What's my home location?

See all 20 articles

Google+

• How do I log in with Google+?
• How do I disconnect my TripAdvisor and Google accounts?
• What should I do if I get an error message while signing into TripAdvisor with Google+?
• Can I connect my TripAdvisor account to a Google+ business page?
• I have a Facebook account and a Google+ account. Which should I use to sign in?

Membership

• Will you share my private information (like my e-mail address) with other members?
• Why can't I redeem a special offer?
• What is my profile?
• What are the rules for TripAdvisor contests and giveaways?
• How do I become a member?

Facebook

• How do I sign in with Facebook?
• Why does my real name or Facebook picture show on TripAdvisor?
• How does my shared content appear on Facebook?
• Why are some reviews credited to "A TripAdvisor reviewer on Facebook"?
• How does TripAdvisor use Facebook to personalize my experience?
• What is the TripAdvisor Facebook app?

See all 11 articles

Mobile

• How do I install the TripAdvisor app on a Samsung device?
• How can I give you my feedback on the mobile application?
• How can I access TripAdvisor on my phone or tablet?
• What languages does the TripAdvisor mobile app support?
• What is the TripAdvisor mobile application?

Photos and Videos

• How do I add a photo?
• How do I add a video?
• Why can't I watch videos on TripAdvisor?
• How do I change the caption on my photo?
• How can I remove one of my photos or videos?

Widgets and Content Licensing

• What TripAdvisor content is available for my website?
• What widgets are available for free for my website?
• What widgets are available for free to promote my destination?
• Who can use TripAdvisor widgets?
• How do I add widgets to my website?
• How can I fix technical problems with my widget?

See all 13 articles

Knowledge Base

Process / Escalations

• KB - Seasonal Attractions Policy Update

Training

• KB - Managing Member Account
• KB - Facebook & Google Connection
• KB - Promotions and Zendesk reason codes
• KB - Video uploads and removals
• KB - Pop-index / Handling difficult calls
• KB - Greylisted properties

See all 11 articles