April 27, 2017 By Kelsey Jones in Customer Service

Explore ways ays businesses can increase customer service agent job satisfaction and overall happiness.... Read More»

April 26, 2017 By Kathryn Casna in Sales

AI will affect each department in your business differently, but one pattern seems to be true across the board: It will vastly improve productivity.... Read More»

April 25, 2017 By Salesforce Canada in Sales

In business, first impressions can be the difference between closing a sale and walking away empty-handed.... Read More»

April 24, 2017 By Josh Doyle in Sales

Managers who master the art of delegation are able to reduce their own workload and increase efficiency, while also helping employees grow with challenging but rewarding work.... Read More»

April 20, 2017 By Kelsey Jones in Customer Service

Explore some of the ways to leverage millennials to lead to better overall customer satisfaction and brand sentiment.... Read More»

April 19, 2017 By Amanda DiSilvestro in Customer Service

From monitoring communities to training your customer service team, it’s important to remember that your customer response time directly impacts your net promoter score, and those two metrics affect the success of your company.... Read More»

April 18, 2017 By Salesforce Canada in Customer Service

Meet Vala Afshar, the author of The Pursuit of Social Business Excellence and the Chief Digital Evangelist at Salesforce. He knows marketers are up to the task of adapting to the Connected Customer, and he’s compiled data to help.... Read More»

April 17, 2017 By Jonha Richman in Sales

In Jill Konrath’s book Agile Selling, she teaches salespeople how to become more adept at working with customers and provides insights on winning the sales game without cutting corners.... Read More»

April 13, 2017 By Salesforce Canada in Developer

Learn about the basics of cloud computing and why it’s a popular option for businesses of all sizes.... Read More»

April 12, 2017 By Kathryn Casna in Customer Service

Learn why average handle time, or AHT, is out and other metrics that you can be using.... Read More»