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Heroic in Everything We Do.
Liquid Web knows that our customers take their web hosting seriously and expect quick, knowledgeable service from a team member that is familiar with their hosting needs. It is our personal mission to be available 24 hours a day, 7 days a week, 365 days a year to save the day.
Telephone
59
Second Initial
Response Guarantee
Response Guarantee
Dec. 2016: 117 sec
Helpdesk
30
Minute Initial
Response Guarantee
Response Guarantee
Dec. 2016: 30 min
Live Chat
59
Second Initial
Response Guarantee
Response Guarantee
Dec. 2016: 152 sec
Satisfaction
97% Positive Feedback
Ratings from Clients
Ratings from Clients
Dec. 2016: 97%
Transparency is Our Promise
A large portion of the safety net protecting our users' valuable enterprises is created by our SLA. We continually publish our support metrics so that you'll always know how well we're doing.
Read about Our PromiseThree Levels of Heroic Support to Choose From
Whether you're a seasoned veteran or just starting out, we have a support level that will ensure you're well taken care of.Fully Managed
Our expert techs manage your hardware, web server and offer best-effort support for third-party software. Fully Managed servers include cPanel or Plesk, industry-leading control panels.
Core Managed
Looking for management but don't require a control panel? We'll manage your server's infrastructure, hardware, and the core elements of the LAMP Stack.
Self Managed
If you're an expert user who needs to fully customize your server, self management is available. We'll manage the hardware and infrastructure while you manage the server.