Frequently Asked Questions
General
What is Google Wallet?
Google Wallet is a fast, free way to send and request money. You can send money to someone using just their email address or phone number – they don’t need to have the Wallet app. When you receive money, you can have it transferred directly to your default payment method so you never have to cash out. All you need is a Google Account and debit card to get started.
Get the Wallet app on Google Play or from the App Store. You can also send or request money in Gmail or at wallet.google.com.
Are there any fees?
There are no fees to send or receive money with Google Wallet.
Is the Google Wallet app needed to receive money?
No, you don’t need the app to receive money through Google Wallet. When you send money to someone that doesn’t have the Wallet app, they’ll receive a link to the Wallet website where they can easily get their money. All they’ll need is a Google Account and a bank account or debit card.
Can I use Google Wallet for my business?
You can use Google Wallet to receive commercial payments if you are doing business as a sole proprietorship. However, you can’t use Google Wallet to collect payments if you are a registered corporation or nonprofit. Learn more.
Does Google Wallet work internationally?
UK users can send or request money on wallet.google.com and through Gmail. You can't transfer money between the US and UK at this time.
How long does it take for money I receive to be available in my bank account?
If a debit card is set as your default payment method, your bank will likely post the money to your account within minutes. For some banks, it could take up to 24 hours. If a bank account is set as your default, your bank may take up to 3 days to post the money.
Security
What if my phone is lost or stolen?
If your phone is ever lost or stolen, you can quickly remove access to your account on that phone at myaccount.google.com.
How does Google Wallet protect my payment info?
Google Wallet stores your data on secure servers and encrypts your payment information with industry-standard SSL (secure socket layer) technology. Your full debit card information is never shown in the app. You can also protect access to your Wallet app with a PIN. We recommend locking your phone for additional security.
Am I liable for unauthorized transactions made using Google Wallet?
Google Wallet Fraud Protection covers 100% of verified unauthorized Google Wallet transactions in the US. Contact us to report an unauthorized Google Wallet transaction.
In addition to Google Wallet Fraud Protection, you may also have certain rights under your agreement with the issuing bank of your debit card. Contact your issuing bank for more information.