Aesop Assistance

Dear @JordWyatt, our sincere apologies, we just realised that your tweet was missed. Can you please DM and we will be in touch. Aesop

Dear @KatHannaford, at @LibertyLondon it was most likely our Herbal Deodorant or Deodorant: http://www.aesop.com/body-care/personal-care.html …. Kind regards, Aesop

Dear @lukecolbourne, we expect our Mouthwash to be back online by the end of the week. Kind regards, Aesop.

Dear @bellebellehill, we regret to hear of the experience you have had with our hand balm. Can you please DM and we will be in touch?

Dear @RachelAGoswell, we're delighted to hear that you're enjoying the invigorating aroma of our Rind Concentrate Body Balm. Aesop.

Dear @lukecolbourne, can you please let us know where you are based and we will confirm with our team. Kind regards, Aesop.

Dear @KatHannaford, are you able to let us when you purchased and where from? This will help us to determine the correct scent.

Dear @WildBlueBunny, our packaging is recyclable. There are hygiene and safety considerations for product refills that are are exploring.

Dear @shoreditche2, we are delighted to hear of your positive in store experience. Wishing you a wonderful week ahead. Kind regards, Aesop

Dear @PicklePetunia, thank you for your kind words. We look forward to welcoming you in store again soon. Kind regards, Aesop.

Dear @squishybumwench, we regret to learn of your experience. Could you please DM us and we will be in touch to resolve. Kind regards, Aesop

Dear @dunos, we regret to learn of your experience. Are you able to DM us so that we can resolve?

Dearq @SeanDavid1989, we regret to learn of your experience. @NETAPORTER will be able to assist with providing a replacement. Aesop.

Dear @lukecolbourne, the cream is nourishing & rich, ideal for winter & harsh climates, but not ideal for sensitive skin 1/2.

Dear @Jonfish, we do not use micro-beads in any of our formulations. Redemption Body Scrub contains Pumice and Bamboo Stem. Aesop.

Dear @ohrosie_, can you please DM us so that we can provide you with a full response? Kind regards, Aesop.

Dear @lucia_ariano, we regret to learn of your experience. If it is not convenient to return to an Aesop store please DM your email address.

Dear @dalybeauty, if you log into your account and go to the My Orders section you will be able to view tracking information. Aesop.

Dear @Ladysal, we are delighted to hear this and wish you a wonderful week. Kind regards, Aesop.

Dear @MrsGinger8, we receive a large number of enquiries and our team will be in touch as soon as possible. Kind regards, Aesop.