Platform.sh Status

Platform.sh

All Systems Operational

About This Site

Welcome to the Platform.sh status page. You can visit this page whenever you have a question about the service status of our regions and systems.

You can also click on the “Subscribe to updates” button above to receive instant notifications on changes in our service status.

As always, if you experience any issues with Platform.sh, please join us in Slack at https://chat.platform.sh or open a ticket through https://support.platform.sh

Australia (au.platform.sh) Operational

Australia East (au-2.platform.sh) Operational

Canada (ca-1.platform.sh) Operational

Europe (France) (fr-1.platform.sh) Operational

Europe (France 3) (fr-3.platform.sh) Operational

Europe (France 4) (fr-4.platform.sh) Operational

Europe (Germany) (de-2.platform.sh) Operational

Europe (Switzerland) (ch-1.platform.sh) Operational

Europe (West) (eu.platform.sh) Operational

Europe (West 2) (eu-2.platform.sh) Operational

Europe (West 4) (eu-4.platform.sh) Operational

Europe (North 1) (eu-5.platform.sh) Operational

United Kingdom (uk-1.platform.sh) Operational

USA (East) (us.platform.sh) Operational

USA-2 (East 2) (us-2.platform.sh) Operational

USA-3 (West 2) (us-3.platform.sh) Operational

USA-4 (East 1) (us-4.platform.sh) Operational

Dedicated Enterprise Operational

Accounts Operational

Console Operational

User accounting Operational

Provisioning Operational

Billing Operational

Blackfire Operational

Operational

Degraded Performance

Partial Outage

Major Outage

Maintenance

Scheduled Maintenance

Routine Maintenance in USA-3 (West 2) (us-3.platform.sh) Feb 12, 2024 05:00-07:00 UTC

We will be performing maintenance in the USA-3 (West 2) (us-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 14:50 UTC

Routine Maintenance in Australia (au.platform.sh) Feb 12, 2024 12:00-14:00 UTC

Platform.sh has scheduled a maintenance window in the Australia (au.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 10:07 UTC

Routine Maintenance in Europe (Germany) (de-2.platform.sh) Feb 12, 2024 19:00-21:00 UTC

We will be performing maintenance in the Europe (Germany) (de-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:30 UTC

Routine Maintenance in Europe (France) (fr-1.platform.sh) Feb 12, 2024 23:00 - Feb 13, 2024 01:00 UTC

We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:04 UTC

Routine Maintenance in Europe (France 4) (fr-4.platform.sh) Feb 13, 2024 02:00-04:00 UTC

We will be performing maintenance in the Europe (France 4) (fr-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:26 UTC

Routine Maintenance in USA-4 (East 1) (us-4.platform.sh) Feb 13, 2024 05:00-07:00 UTC

We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 14:54 UTC

Routine Maintenance in Europe (West) (eu.platform.sh) Feb 13, 2024 19:00-21:00 UTC

We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:41 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh) Feb 13, 2024 23:00 - Feb 14, 2024 01:00 UTC

We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:46 UTC

Routine Maintenance in Europe (West 4) (eu-4.platform.sh) Feb 14, 2024 02:00-04:00 UTC

We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:49 UTC

Routine Maintenance in Europe (North 1) (eu-5.platform.sh) Feb 14, 2024 19:00-21:00 UTC

We will be performing maintenance in the Europe (North 1) (eu-5.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Posted on Feb 07, 2024 - 15:52 UTC

Past Incidents

Feb 9, 2024

No incidents reported today.

Feb 8, 2024

No incidents reported.

Feb 7, 2024

Maintenance in Australia East (au-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 7, 22:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 22:00 UTC

Scheduled - We will be performing maintenance in the Australia East (au-2.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:20 UTC

Maintenance in Europe (West 4) (eu-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 7, 21:53 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 21:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 4) (eu-4.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 18:12 UTC

Maintenance in USA-4 (East 1) (us-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 7, 11:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 11:00 UTC

Scheduled - We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 18:05 UTC

Maintenance in USA (East) (us.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 7, 11:26 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 10:00 UTC

Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 18:15 UTC

Maintenance in Europe (France 4) (fr-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 7, 05:47 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 05:00 UTC

Scheduled - We will be performing maintenance in the Europe (France 4) (fr-4.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:24 UTC

Maintenance in Europe (North 1) (eu-5.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 7, 03:44 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 7, 03:00 UTC

Scheduled - We will be performing maintenance in the Europe (North 1) (eu-5.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:26 UTC

Feb 6, 2024

Maintenance in USA-3 (West 2) (us-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 13:50 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 13:01 UTC

Scheduled - We will be performing maintenance in the USA-3 (West 2) (us-3.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 17:43 UTC

Maintenance in USA-2 (East 2) (us-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 12:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 11:01 UTC

Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:43 UTC

Maintenance in Canada (ca-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 12:21 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 10:00 UTC

Scheduled - We will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:28 UTC

Routine Maintenance in United Kingdom (uk-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 11:26 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 5, 18:08 UTC

Update - Scheduled maintenance is still in progress. We will provide updates as necessary.
Feb 5, 13:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 19:00 UTC

Scheduled - We will be performing maintenance in the United Kingdom (uk-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 13:51 UTC

Maintenance in Europe (France 3) (fr-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 05:18 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 05:00 UTC

Scheduled - We will be performing maintenance in the Europe (France 3) (fr-3.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:46 UTC

Maintenance in Europe (France) (fr-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 04:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 04:00 UTC

Scheduled - We will be performing maintenance in the Europe (France) (fr-1.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:19 UTC

Maintenance in Europe (Germany) (de-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 03:31 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 6, 03:00 UTC

Scheduled - We will be performing maintenance in the Europe (Germany) (de-2.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:14 UTC

Maintenance in Europe (Switzerland) (ch-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 00:57 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 22:00 UTC

Scheduled - We will be performing maintenance in the Europe (Switzerland) (ch-1.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:12 UTC

Routine Maintenance in Europe (West) (eu.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 00:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 19:00 UTC

Scheduled - Platform.sh has scheduled a maintenance window in the Europe (West) (eu.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 30, 17:06 UTC

Maintenance in Australia (au.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 6, 00:56 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 15:00 UTC

Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:07 UTC

Feb 5, 2024

Maintenance in Europe (West) (eu.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 5, 09:54 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 05:01 UTC

Scheduled - We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:02 UTC

Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 5, 06:48 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 5, 06:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes and performance updates.

All projects and environments will continue to function during the upgrade; however, at one point, a short downtime of no more than 10 minutes will be experienced. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Feb 2, 19:05 UTC

Feb 4, 2024

No incidents reported.

Feb 3, 2024

No incidents reported.

Feb 2, 2024

No incidents reported.

Feb 1, 2024

Routine Maintenance in USA-4 (East 1) (us-4.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 1, 10:52 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 10:00 UTC

Scheduled - We will be performing maintenance in the USA-4 (East 1) (us-4.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 14:28 UTC

Environment Data Sync Not Functional

Postmortem - Read details
Feb 1, 07:18 UTC

Resolved - This incident has been resolved.
Feb 1, 07:12 UTC

Monitoring - Our engineering team had just deployed the fix to the affected regions.
We are still monitoring the regions.
Feb 1, 06:50 UTC

Update - Our engineers had implemented the fix and now we are finalizing necessary process for testing and verification phase before releasing the fix to the affected regions.
Feb 1, 04:21 UTC

Update - We are continuing to work on a fix for this issue.
Feb 1, 02:23 UTC

Identified - The issue has been identified and a fix is being implemented.
Jan 31, 23:58 UTC

Update - We are continuing to investigate this issue.
Jan 31, 22:32 UTC

Update - We are continuing to investigate this issue.
Jan 31, 20:55 UTC

Investigating - We are seeing issues with syncing data between environments in multiple regions. Our operations team is investigating. Affected projects will not be able to synchronize data, and new environments will not contain data from their parent environment.

There is no impact to the availability of production sites.
Jan 31, 19:33 UTC

Routine Maintenance in Europe (West) (eu.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 1, 06:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 20:01 UTC

Scheduled - We will be performing maintenance in the Europe (West) (eu.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 19:48 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 1, 06:33 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 21:00 UTC

Scheduled - We will be performing maintenance in the Europe (West 2) (eu-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 19:54 UTC

Routine Maintenance in USA-3 (West 2) (us-3.platform.sh)

Completed - The scheduled maintenance has been completed.
Feb 1, 06:28 UTC

Update - Region is operational.
Feb 1, 06:27 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Feb 1, 06:00 UTC

Scheduled - We will be performing maintenance in the USA-3 (West 2) (us-3.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 14:24 UTC

Jan 31, 2024

Routine Maintenance in Australia East (au-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Jan 31, 16:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 16:00 UTC

Scheduled - We will be performing maintenance in the Australia East (au-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 13:08 UTC

Routine Maintenance in Australia (au.platform.sh)

Completed - The scheduled maintenance has been completed.
Jan 31, 13:19 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 13:01 UTC

Scheduled - We will be performing maintenance in the Australia (au.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 12:43 UTC

Routine Maintenance in USA (East) (us.platform.sh)

Completed - The scheduled maintenance has been completed.
Jan 31, 09:23 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 09:02 UTC

Scheduled - We will be performing maintenance in the USA (East) (us.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 14:15 UTC

Routine Maintenance in USA-2 (East 2) (us-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Jan 31, 07:29 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 07:02 UTC

Scheduled - We will be performing maintenance in the USA-2 (East 2) (us-2.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 14:19 UTC

Routine Maintenance in Canada (ca-1.platform.sh)

Completed - The scheduled maintenance has been completed.
Jan 31, 06:24 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 31, 05:00 UTC

Scheduled - We will be performing maintenance in the Canada (ca-1.platform.sh) region to release the latest features, bug fixes, and performance updates.

All projects and environments will continue to function during the upgrade. Integrations and webhooks may fail during the maintenance, and you may notice increased deployment times.

If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can also access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 29, 14:03 UTC

Routine Maintenance in Europe (West 2) (eu-2.platform.sh)

Completed - The scheduled maintenance has been completed.
Jan 31, 00:32 UTC

In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jan 30, 19:01 UTC

Scheduled - Platform.sh has scheduled a maintenance window in the Europe (West 2) (eu-2.platform.sh) region.

The host servers that run the region will be rebooted and/or upgraded. Downtime during this maintenance is expected only for a small proportion of the region’s projects running on the affected host.

  If you have any questions about this maintenance, please contact Platform.sh Support by logging in to https://accounts.platform.sh and visiting the Support Center. You can access our public chat channel using https://chat.platform.sh.

Sincerely,
Platform.sh Support Team
Jan 26, 14:59 UTC

Jan 30, 2024

Jan 29, 2024

No incidents reported.

Jan 28, 2024

No incidents reported.

Jan 27, 2024

No incidents reported.

Jan 26, 2024

Brief Outage on EU-2 Region

Resolved - WHAT HAPPENED

A surge in traffic on the EU-2 region briefly caused availability issues for some sites in the region.

CUSTOMER IMPACT

Around 16:30 UTC, some sites may have experienced intermittent connection problems for approximately 10 minutes.

WHAT WAS DONE TO RESOLVE THE INCIDENT

We're continuing to investigate the source of the traffic and take proactive measures to block the source.
Jan 26, 16:30 UTC