Customer Success and
Support Services
We have your back, from deployment onward to ensure
you're achieving the outcomes that matter most to you.
Your Okta Customer Success Manager has an uncommon understanding of your business goals and challenges. We are your advocates, your product experts, and your strategic advisors throughout your Okta journey.
Get help now
US: 1-800-219-0964 | UK: 0800 808 5574 | AU: 1800 095 441
FR: 0800 914 949 | NL: 0800 0224 471 | DE: 49800 723 4788
Since going live on Okta, AFGE has found that support’s been even better than during the sales process. That’s how we knew Okta was a real partner.
Taylor Higgly, IT Director, AFGE
Protect the Customer
A core commitment to your long-term success
Success Management that drives ROI
We aim to understand your business and align Okta’s capabilities to to your business initiatives and help you drive the outcomes that matter most. We’ll monitor your Okta adoption and satisfaction metrics to ensure you get the most out of the products you own, provide insight into Okta’s Product Roadmap, and proactively identify ways we can deliver incremental business value.
Support that never sleeps
Our world-class Support team goes the extra mile to fulfill every customer’s expectations with quality, accuracy, and speed. We have a robust Help Center for self-service where you’ll access the latest and greatest technical content, stay current on new feature releases and engage with Okta experts (and each other) in the Okta Community.
From the original implementation to ongoing support, Okta has provided best practices and helped us create a roadmap for the ultimate single sign-on and identity management across all of our applications.
Craig Butler, VP of Information Systems, Workday
Success + Support Packages
We offer tiered success packages that are based on your needs and align with the complexity of your Okta deployment to give you the power of choice.
Basic Success
With Basic Success you'll have 12/5 Okta Support availability, Okta Help Center access, and basic response time SLAs during normal business hours. The Okta Basic Success Package gives you access to training, the helpdesk forum, FAQs, on-line user guides and tutorials, and briefings of upcoming releases. Learn More.
Premier Success
The Okta Premier Success Package gives you discounts on Instructor-led Training and 24x7 support with 1-hour response times. Learn more.
Premier Access Success
The Okta Premier Access Success package is designed for small to medium sized customers who require a more hands-on approach to achieving success. Premier Access gives you quarterly virtual success meetings and semi-annual business reviews with a named Customer Success Manager (CSM) who understands your business, your future vision, and how Okta can help.
Learn more.
Premier Plus Success
The Premier Plus Success package offers the most proactive and personalized level of success engagement for enterprise and/or complex customers to ensure maximum value out of your Okta purchase. You'll get everything from Premier Access though the success meetings will be monthly and the business reviews will be quarterly, all onsite. In addition, you are entitled to a VIP Support line and 2 passes to our biggest event of the year: Oktane! Learn more.
We have engaged all levels within our team and there’s a lot of good personal relationships that are building. Okta is a very proactive organization, very customer friendly, very much focused on the customer. I think that’s really important.
Michael Ibbitson, Chief Information Officer, Gatwick
Want to learn more?
Contact us if you are interested in learning more about what success package fits your needs and talking with someone on the team.
All Fields Required