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@
Ocado
Hatfield, UK
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Ocado, the online supermarket. Our team are here all day, seven days a week to answer your tweets. #Ocado
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१,७६,९०९
ट्विट्स
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१२,७६६
फॉलोइंग
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६०,२३१
फॉलोअर्स
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Ocado
@Ocado
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७ मिनि |
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We currently have a number of trials running to test different ways of packaging produce with less impact on the environment.- KR 3/3
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Ocado
@Ocado
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७ मिनि |
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Fresh produce is often fragile and many items require robust packaging to reduce the risk of damage and ultimately waste. Like the rest of the industry we are looking at alternative options. - KR 2/3
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Ocado
@Ocado
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८ मिनि |
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Whilst we cannot entirely eliminate the environmental impact of our business, we remain conscious of it and are constantly taking steps to monitor and minimise it. Our packaging is designed to protect food products from damage. - KR 1/3
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Ocado
@Ocado
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२५ मिनि |
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Thanks for confirming this Ben. Please do let us know if there is anything else the Customer Service team can do to help! - KR
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Ocado
@Ocado
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२ ता |
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We do apologise Sue and we will be sure to pass your feedback on. - KR
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Ocado
@Ocado
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२ ता |
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Ourselves and Waitrose are two different companies, so there may be differences in our Policies, Terms and Conditions. The promotion itself is called " Toiletries Mix & Match: 3 for 2. Buy any 3 the cheapest item will be free." - KR
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Ocado
@Ocado
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२ ता |
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Hi Ben, we are sorry to hear this! Did this take place whilst we were delivering to yourself? If so, could you please DM us with the email address and postcode on your account? - KR
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Ocado
@Ocado
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२ ता |
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As mentioned, all the items were included in the same promotion on toiletries. There are a number of different items that can be included in this promotion. You can view all the items in the offer here: ocado.com/webshop/promot… - KR
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Ocado
@Ocado
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२ ता |
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Hi Ems. Unfortunately, the minimum order amount for any order is £40.00. - KR
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Ocado
@Ocado
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२ ता |
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Sorry to keep you waiting on us Peter. Could you DM us your email and postcode? We'll track your driver down for you. -SB
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Ocado
@Ocado
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३ ता |
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We agree, it shouldn't happen once, so it's concerning it's a repeat issue. The management team at the warehouse have been made aware. -SB
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Ocado
@Ocado
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३ ता |
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Sorry you feel this way. Our system looks are everything which is included in the offer and will deduct the cheapest free as stated in the promotion. In your case the toothpaste was the cheapest item in the offer and is what was free. -SB
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Ocado
@Ocado
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३ ता |
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Sorry to see this Neal. How disappointing, we want to get this reported for you. Has anything been damaged as a result of this poor packing? -SB
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Ocado
@Ocado
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३ ता |
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Hi there Sue, all items in the promotion are seen as one, therefore it will deduct the cheapest item in the whole promotion. -SB
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Ocado
@Ocado
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३ ता |
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We are sorry to hear this Oscar. You could either call our Customer Service Team on 0345 656 1234 or you can visit our Live Chat team who would be able to assist with this. - KR
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Ocado
@Ocado
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४ ता |
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Hi Nicola! Thank's for the suggestion! We'll pop this along to our Website team to see if this is a feature we can introduce! - KR
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Ocado
@Ocado
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४ ता |
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Dress your little ones in stylish, practical outfits and save up to half price in our clearance event. With sizes ranging from newborn to age 6, put a smile on their face, booties on their feet, and a warm coat on their back this winter: ocado.com/clothingcleara… pic.twitter.com/uXwJL5EyVY
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Ocado
@Ocado
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४ ता |
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Thanks for this. Your tweet came through as public again, but we have sent you a DM :) - KR
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Ocado
@Ocado
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४ ता |
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We would also advise to remove the information you have previously provided as this is a public Tweet. - KR 2/2
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Ocado
@Ocado
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४ ता |
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Unfortunately, the email address does not seem to match that of an existing account with us. If you could DM us with another email address that it could be. We'd be more than happy to help. - KR 1/2
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