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NX Customer Service
@
nxcare
Birmingham, UK
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We're the National Express customer service team, available to help between 8am - 8pm every day...
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111.261
Chíos
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7.815
Seguindo
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16.131
Seguidores
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NX Customer Service
@nxcare
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6 min |
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We advise that you use a different browser to safari as sometimes this browser can lead toissues with the functionality of our website when it comes to the payment process. Please get back to us if this does not work.
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NX Customer Service
@nxcare
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8 min |
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Hi Sophie, the situation is currently being dealt with, the luggage has been recovered and an additional service has been allocated to cover the remainder of this journey. We apologise for the delay and the inconvenience caused.
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NX Customer Service
@nxcare
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21 min |
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I apologise that we were unable to get back to you sooner and the delay this has caused. Please do not hesistate to contact us again if necessary. (2/2)
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NX Customer Service
@nxcare
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21 min |
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Hi Damien, I understand the situation is currently being resolved, luggage is being recovered from the coach and another service has been arranged to cover the journey. (1/2)
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NX Customer Service
@nxcare
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23 min |
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Please provide either your Ticket Number or details of the coach you refer to - where it's from, to, the departure time and service number.
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NX Customer Service
@nxcare
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24 min |
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Hi there, I apologise that we were unable to get back to you sooner. I now understand that the luggage is off the coach and thus the concerned passenger can be treated. An additional service to cover the route has also been arranged, you should be on the move shortly.
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NX Customer Service
@nxcare
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24 min |
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We have just resent your ticket to the email address provided. If you having trouble to find it in your inbox, please also check your spam and junk folder :)
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NX Customer Service
@nxcare
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28 min |
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Hi Sophie, we can understand your concern but we are liaising with customers directly at the moment and we are looking at getting this issue resolved as soon as possible.
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NX Customer Service
@nxcare
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35 min |
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Hi Sophie, We am sorry to hear about the breakdown on your friends journey Sophie. Our control team will look into getting this matter resolved as soon as possible.
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NX Customer Service
@nxcare
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48 min |
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Hi Avishai, we are now following you. So that we can investigate it further, can you please DM us with how you got to Stansted Airport as a result. twitter.com/messages/compo…
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NX Customer Service
@nxcare
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52 min |
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The coach from Taunton to London does stop at Earls Court, not Hammersmith.
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NX Customer Service
@nxcare
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59 min |
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Once you have booked your coach ticket - we can add 'Drivers Notes' which inform the coach driver('s) of your requirements.
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NX Customer Service
@nxcare
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1 h |
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... possible charge of £10 (the excess luggage charge) to be paid there and then.
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NX Customer Service
@nxcare
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1 h |
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The free luggage allowance we offer to each passenger is: 2 suitcases of medium/reasonable size, not weighing more than 20kg's, plus 1 piece of hand luggage to carry inside the coach. Anything over this will be carried at the coach drivers discretion subject to space, with ...
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NX Customer Service
@nxcare
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2 h |
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Hi Rachael, can you please provide me with the service number and the time you would be departing from Hartlepool? I can then look into this for you
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NX Customer Service
@nxcare
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2 h |
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Sorry to hear that you did not receive our message. Our systems show that your refund was processed on 06/07/2018 at 17:35. If you are still having trouble finding the transaction, I would advise you to contact your bank.
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NX Customer Service
@nxcare
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2 h |
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Hi Jon, we are sorry to hear that your coach didn't arrive when scheduled. If you are still waiting for any updates, please could you provide me with your ticket number so that we can identify the delay? I hope you are en route now
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NX Customer Service
@nxcare
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2 h |
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That'll be fine Audrey, 14 years of age is the youngest age permitted to travel alone on the National Express coach network.
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NX Customer Service
@nxcare
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3 h |
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OK, in that case you will hear from the Lost / Left property team as soon as they find your belongings.
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NX Customer Service
@nxcare
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3 h |
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Not that we are aware of, but situations which may cause traffic congestion can arise at short notice.
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