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Northern
@
northernassist
United Kingdom
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Official twitter of Northern train services. Please see our live updates here: bit.ly/2A81Ed1 and social media policy: bit.ly/2AigUkq
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629.474
Tweet
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5.296
Mengikuti
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98.504
Pengikut
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Northern
@northernassist
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1 mnt |
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Hi Gary, is this for today's travel? The next Northern service from Leeds to Nottingham is the 17:03 service
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Northern
@northernassist
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4 mnt |
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Hi Ashley, is your journey from Rochdale to Wigan with ourselves? ^TW
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Northern
@northernassist
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5 mnt |
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Hi Caitlin, where address did you email please? ^TW
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Northern
@northernassist
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6 mnt |
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No problem, Chris. Please don't hesitate to get back in touch if you need any further assistance. Have a great weekend! ^TW
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Northern
@northernassist
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6 mnt |
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Hi Ed, no they are direct trains from Manchester Victoria to Bradford Interchange ^TW
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Northern
@northernassist
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7 mnt |
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Hi Sam, our Customer Experience Centre advise 20 working days to investigate and respond to all emails/claims. If you haven't heard anything by 22nd June please get back in touch and we can chase this for you ^TW
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Northern
@northernassist
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8 mnt |
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⏰If you've been delayed by 30 minutes or more you can claim compensation by visiting northernrailway.co.uk/delayrepay ⏰ pic.twitter.com/jnCfPWNuWZ
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Northern
@northernassist
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8 mnt |
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Hi Daniel sorry to hear this you can make a complaint here northernrailway.co.uk/help/contact/3…
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Northern
@northernassist
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13 mnt |
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Hi Kevin, did you book online or at a station please? You're usually given the option to collect them at the station or have them posted out to you. A reference number is usually given in a confirmation email
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Northern
@northernassist
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14 mnt |
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Hi Laura, unfortunately these services have been affected because of a points failure, very sorry for the inconvenience this has caused ^TW
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Northern
@northernassist
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15 mnt |
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Hi Jamie, we apologise for this unacceptable situation and for the disruption and inconvenience many passengers have faced. We remain committed to resolving the service issues ^TW
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Northern
@northernassist
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15 mnt |
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Hi Sorry Pamela, we don't have any further updated on this at present
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Northern
@northernassist
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19 mnt |
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Hi Heidi, you can refund or exchange your ticket by calling 0800 200 6060
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Northern
@northernassist
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25 mnt |
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Hi Sorry to hear this Alex which exact service where you on please?
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Northern
@northernassist
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29 mnt |
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Hi Thomas, which trains are you referring to please?
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Northern
@northernassist
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30 mnt |
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Hi Gary, unfortunately we won't be operating these services but we do have ticket acceptance with other operators to keep passengers on the move ^TW
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Northern
@northernassist
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31 mnt |
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Hi there this service is expected to run ok
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Northern
@northernassist
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40 mnt |
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Hi Peter, this was Unit 156482 ^TW
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Northern
@northernassist
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41 mnt |
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These are both train services ^TW
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Northern
@northernassist
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42 mnt |
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Hi James, you can do this via fastjp.com by adding an 'operator restriction' ^TW
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