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AddThis Support
@
addthissupport
DC & NYC
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Need a hand with @addthis website tools? We’re here to help! Tweet at us or check out our Support Center.
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955
Твиты
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88
Читаемые
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446
Читатели
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AddThis Support
@addthissupport
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1 мар. |
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Received!
We'll respond shortly :)
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AddThis Support
@addthissupport
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1 мар. |
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Hi James!
There's currently no known bugs that we are aware that could cause this.
Can you submit an email to [email protected] so we can create a ticket for you and one of our Support Engineers will be able to help? We have some workarounds but it requires a long response.
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AddThis Support
@addthissupport
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1 мар. |
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Hi Stefan!
Can you send us an email at [email protected] so we can create a ticket for you?
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AddThis Support
@addthissupport
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28 февр. |
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Hi there,
Yes, LinkedIn has deprecated share counts altogether:
developer.linkedin.com/blog/posts/201…
If you wish to know more about this, I suggest you reach out to @LinkedInHelp for any questions you might have.
Thanks!
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AddThis Support
@addthissupport
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26 февр. |
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To instruct FB and many other services what content to show in a share dialog, you need to specify Open Graph meta tags.
I suggest adding the Image Open Graph tag (og:image) to each of your [ages:
developers.facebook.com/docs/sharing/w…
Ex: <meta property="og:image" content="IMAGE URL" />
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AddThis Support
@addthissupport
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26 февр. |
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And we love you!! 😍
Can you share with us the URL of the articles where this is happening so we can take a further look?
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AddThis Support
@addthissupport
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26 февр. |
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Hi Benjamin,
Yes this is a known issue and the reason why this happened is because about 2 weeks ago, LinkedIn decided to deprecate their share counts feature for good so this feature is no longer available:
You can read about it here:
- developer.linkedin.com/blog/posts/201…
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AddThis Support
@addthissupport
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22 февр. |
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Our dashboard is now back up from maintenance! pic.twitter.com/k0GJ13M9NV
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AddThis Support
@addthissupport
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21 февр. |
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Hi Ryan,
Unfortunately there is no reliable/scalable workaround for restoring these share counts that we know of :(
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AddThis Support
@addthissupport
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21 февр. |
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Hi there!
We'd love to send you our W-9, can you send an email to [email protected] and one of our support engineers will send that over to you?
Thanks!
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AddThis Support
@addthissupport
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21 февр. |
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As of right now, we'll be compliant with GDPR ahead of the deadline, and we'll be updating everyone about our progress and our recommendations very soon. Keep an eye on our blog – addthis.com/blog – for more information.
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AddThis Support
@addthissupport
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21 февр. |
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Hi Caroline!
We're well aware of GDPR regulations and are hard at work getting into compliance. Our team is actually working on a blog post about it with our marketing and legal teams so we can give you the most complete information.
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AddThis Support
@addthissupport
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20 февр. |
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AddThis will be down for routine maintenance on Wednesday 2/21 @ 8pm EST. The maintenance period will last 1-2 hours.
Hold on tight! pic.twitter.com/0TNb1luzD7
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AddThis Support
@addthissupport
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20 февр. |
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Thanks for letting us know! We try to balance the cost of testing and supporting additional browsers while being able to quickly develop new features that the most popular browsers are able to use. I'll let our product team know about the request!
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AddThis Support
@addthissupport
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19 февр. |
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LinkedIn has officially deprecated their share counts feature:
developer.linkedin.com/blog/posts/201…
#LinkedIn #bloggers #contentmarketing #ContentStrategy #socialmediamarketing #DigitalMarketing #sharecounts pic.twitter.com/U49jhpOfE5
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AddThis Support
@addthissupport
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16 февр. |
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Yes, unfortunately we're also seeing 0 shares for all URLs again :(
We'll try digging into this further to see if we can get an update from LinkedIn.
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AddThis Support
@addthissupport
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15 февр. |
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Once updated, you wouldn't have to change anything on your end.
As far as ETA, just speaking honestly with you, it may be awhile because we're currently working on some high priority projects and once we're done with those, our engineers will take this on.
Stay tuned!
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AddThis Support
@addthissupport
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15 февр. |
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Unfortunately, we don't support opening apps rather than the mobile version of the services's site . We are working on it.
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AddThis Support
@addthissupport
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14 февр. |
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I'd love to help you, send me an example page where you're seeing the issue?
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AddThis Support
@addthissupport
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14 февр. |
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The inline version will give you a separate piece of code.
It can take 2 days for us to analyze your content in order to determine what to recommend to your visitors. If you dont get a lot of traffic, it can take longer to gather enough data to determine what to recommend pic.twitter.com/ay1ZYPDgBC
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