ציוצים

דקה	@SpotifyCares SpotifyCares
@true בתשובה ל- Thanks. Does logging out > restarting the device > logging back in help? /SI
הצגת השיחה ·

דקה	@SpotifyCares SpotifyCares
@true בתשובה ל- Thanks. Does the same thing happen when logged in with your account on another device? Also, are you connected via WiFi or 3G/4G? /BL
הצגת השיחה ·

שתי דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hi Helen! Could you DM us the username or email address on your account? We'll take a look under the hood /LP twitter.com/messages/compo…
הצגת השיחה ·

3 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Anytime! Tweet us back if something else comes up. We'll be here for you /BL
הצגת השיחה ·

4 דק׳	@SpotifyCares SpotifyCares
@eldsjal @true בתשובה ל- Hey there! We're launching in new countries as often as possible. Sign up here to be first to find out: spoti.fi/1ojcAWx. If you need anything else, just shout and we'll come running /JZ
הצגת השיחה ·

5 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Perfect! We're glad to hear everything's up and running. Give us a shout if you need anything else 😁 /DW
הצגת השיחה ·

6 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hey Matt! Could you let us know a little bit more as to what's happening exactly? Any screenshots of what you're seeing on your end would be helpful also. Keep us posted /DW
הצגת השיחה ·

8 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hi there! Can you let us know the make/model of your device, its operating system, and Spotify version you're using? We'll see what we can suggest /RS
הצגת השיחה ·

11 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hey John, help's here! Thanks for letting us know. We'll go ahead and get this reported. Great detective work. spoti.fi/1jJQnng /EK
הצגת השיחה ·

12 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- That's right. You need to open and watch the video when you see it to be able to get the ad-free time of 30 minutes /BL
הצגת השיחה ·

14 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- We've just sent you a bit more info over DM. We'll carry on helping out there /DW
הצגת השיחה ·

15 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hey there, help's here! Best thing to try here is a reinstall. Just follow the steps at spoti.fi/1TUh9sT. Let us know how it goes /EK
הצגת השיחה ·

15 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- We hear you. Thanks for the feedback – we appreciate it! We’ll get this passed onto the right team /BL
הצגת השיחה ·

16 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- We don't have any info on this right now. Not to worry, we'll make sure to keep everyone updated once we have news to share. If there's anything else, let us know /RS
הצגת השיחה ·

16 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Got it. Could you also DM us your account's email address or username? We'll take a look backstage /CA twitter.com/messages/compo…
הצגת השיחה ·

18 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hey Jenny! What device, operating system, and version of Spotify app are you using? Also, can you remember what the ad was for? We'll look into this /BL
הצגת השיחה ·

19 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hi Jainis! Can you DM us your account's username or email address? We'll take a look backstage /RS twitter.com/messages/compo…
הצגת השיחה ·

20 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hey, that doesn't sound good! Did the app crash at any point during the 30 minutes? That can cause the ad-free time to reset /BL
הצגת השיחה ·

20 דק׳	@SpotifyCares SpotifyCares
@destinypooh9 We've just sent you a bit more info over DM. We'll carry on helping out there /DW
צפייה בפרטים ·

23 דק׳	@SpotifyCares SpotifyCares
@true בתשובה ל- Hi Emily! Can you DM us your account's username or email address? We'll see what we can suggest /RS twitter.com/messages/compo…
הצגת השיחה ·