What are my contact options?
We connect you with our support staff in a variety of ways, depending on your product and issue.
| Support level | Covered plans & products (across devices) | Topics | ||||||||
| Downloading & installing | How-to's & troubleshooting | Membership, Adobe ID, payment | ||||||||
| Basic support | Document Cloud single-app paid memberships Acrobat 11 and previous versions Adobe Stock - Single image Creative Suite products All other perpetual license products |
 No Phone |
 Chat (within 90 days of registration) |
 Forums |
No Phone |
 No Chat |
Forums |
No phone |
Chat |
|
| Premium support: Chat and forums | Document Cloud for individuals • Acrobat Pro DC • PDF Pack • Adobe Sign Photoshop Elements Premiere Elements
|
No Phone |
Chat |
Forums |
No Phone |
Chat |
Forums |
No Phone |
Chat |
|
| Premium support: Phone, chat, and forums | Creative Cloud for individuals • Photography • Single app • All apps • CC desktop & mobile apps • Free CC memberships (during active trial period, then basic support is available) Creative Cloud for teams Adobe Stock plans Adobe Experience Design
|
 Phone |
Chat |
Forums |
Phone |
Chat |
Forums |
Phone |
Chat |
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| Need support for free products, including Acrobat Reader, Flash Player, Shockwave Player? Connect with us on forums. For the latest product and support updates follow @AdobeCare |
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