What is Damage Protection?

Damage Protection is an insurance product that provides coverage to travelers that can help them protect themselves from additional expenses should accidental damage occur to a rental property during their stay.

The Damage Protection Plan provides coverage for accidental damage to the rental home that can include: broken lamps, windows and glass, electronics, damaged doors, walls and furniture, stained bedding or linens, lost keys and re-keying costs. Click here to review the Description of Coverage or Policy.

How do I purchase Damage Protection?

Click here to purchase online.

Why should I purchase Damage Protection?

While no one expects to damage a rental property, accidents do happen. Damage Protection is recommended if you are traveling with children, pets, or in a group. It is also recommend if you are spending a significant amount on a luxury rental or extended stay.

Does the Damage Protection plan provide coverage for damage caused by pets?

The plan can provide coverage for damage caused by pets, as long as having pets at the rental is permitted by the vacation rental owner or property manager. Pet damage is not covered if the pet's presence in the rental violates the rental agreement.

Does the Damage Protection plan provide coverage for theft?

There is coverage under the plan for theft caused by any person other than anyone staying at the reservation if the theft is substantiated by a police report. As the Damage Protection does not cover intentional acts, coverage would not be afforded if you intentionally take something from the vacation rental property.

If a vacation rental owner or property manager has charged a security deposit, should I still purchase Damage Protection?

Damage Protection may be a wise choice if you are concerned about accidental damage occurring during your stay. By paying a small fee for Damage Protection you can safeguard your security deposit refund. Should accidental damage occur during your stay, you go through an easy claims process to receive the security deposit refund.

How does the claims process work?

You would be notified of the damage by the rental owner or manager, or you would realize you have caused unintentional damage to the property. In both instances you would file a claim with CSA Travel Protection by filling out a claim form, providing the required documentation, and submitting it to the CSA claims department.

Review the claims process page for details, call (888) 501-3025, or email the claims department at customercare@vacationprotection.com with questions.

What if I cancel my reservation after I've purchased Property Damage insurance?

After cancelling your reservation you would call CSA at (888) 501-3025 to cancel your Damage Protection plan. You must call prior to the date you are scheduled to arrive at the rental property to receive a refund.

Who is CSA Travel Protection?

CSA Travel Protection is dedicated to providing value-driven travel insurance and emergency assistance services to protect traveler’s vacation investments and provide the peace of mind they deserve while traveling. Since its inception in 1991, CSA has solidified its reputation for standing behind its customers and introducing products and services to meet their needs.

Travel insurance plans are administered by Customized Services Administrators, Inc., CA Lic. No. 821931, located in San Diego, CA and doing business as CSA Travel Protection and Insurance Services. Plans are available to residents of the U.S. but may not be available in all jurisdictions. Benefits and services are described on a general basis; certain conditions and exclusions apply. Travel Retailers may not be licensed to sell insurance, in all states, and are not authorized to answer technical questions about the benefits, exclusions, and conditions of this insurance and cannot evaluate the adequacy of your existing insurance. This plan provides insurance coverage for your trip that applies only during the covered trip. You may have coverage from other sources that provides you with similar benefits but may be subject to different restrictions depending upon your other coverages. You may wish to compare the terms of this policy with your existing life, health, home and automobile policies. The purchase of this plan is not required in order to purchase any other travel product or service offered to you by your travel retailers. If you have any questions about your current coverage, call your insurer, insurance agent or broker. This notice provides general information on CSA's products and services only. The information contained herein is not part of an insurance policy and may not be used to modify any insurance policy that might be issued. In the event the actual policy forms are inconsistent with any information provided herein, the language of the policy forms shall govern.

Travel insurance plans are underwritten by: Generali U.S. Branch, New York, NY; NAIC # 11231. Generali US Branch operates under the following names: Generali Assicurazioni Generali S.P.A. (U.S. Branch) in California, Assicurazioni Generali – U.S. Branch in Colorado, Generali U.S. Branch DBA The General Insurance Company of Trieste & Venice in Oregon, and The General Insurance Company of Trieste and Venice – U.S. Branch in Virginia. Generali US Branch is admitted or licensed to do business in all states and the District of Columbia.

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