How do you build a high-availability infrastructure?
How much uptime is enough?
Learn more in our latest guide to building for high availability: https://blog.statuspage.io/high-availability
Learn how teams like Atlassian and Facebook tackle incident communication in our new guide to incident management.
https://blog.statuspage.io/incident-communication-best-prac…
StatusPage helps teams be faster and more efficient during incidents.
Now we have the data to prove it!
* 24% fewer support tickets during downtime...
* 55% faster incident communication
Check out the full results from our first ever customer survey.
AWS status guide: How the web's largest cloud provider reports status updates. http://bit.ly/2orzkJr
Learn how the team at InVision keeps their community in the loop at all times.
Learn how Duo Security, one of the most trusted names in web security, uses StatusPage to keep customers in the loop: http://blog.statuspage.io/how-duo-security-uses-statuspage
We're thrilled to announce that we're joining the Atlassian family!
Policies and guidelines look great on paper. They make for a nice slide deck for management. In a perfect world, everyone on your team will default to policy-driven actions in all situations.
Too bad that doesn’t happen.
At some point, someone will not have the time or energy to run according to the rules. Habit takes over.
We were always told in school we would need good writing skills in almost any job.
Here’s what we weren’t told: We will have no time to write slowly. The most critical writing we’ll have to do will not be in a calm, take-your-time situation.
If things go the way you’d like, you’re probably going to be hiring a support advocate someday. Maybe a whole team.
If you don’t tackle employee burnout right away, you risk ending up with an unhappy support team. They’ll be dissatisfied, exhausted, and ready to quit.
"Before AWeber started using the StatusPage integration, it could take up to 20 minutes from initial alert to initial StatusPage update. Now they are down to around five minutes, providing their customers with updates 4x faster."
"We’ve noticed a lot of great companies have a handy auto-reply locked and loaded to go out whenever a request comes in. It let's customers know the message was received and the support team will be in touch."
Companies like Atlassian, Dyn, HBO, and Bleacher Report are using private, internal status pages.
A bad status update can be worse than doing nothing at all. Status updates -- especially in moments of potential crisis -- are a key piece of your relationship with your customers. Doing a better job with status updates is a high-value activity in my book.
