Privacy and compliance

Our Privacy Statement, explains how we handle personal data, as well as how customers and website visitors can access and update their personal data and choices. It also explains how we protect personal data when interacting with third parties, such as service providers or channel partners. Here, we highlight common privacy issues. However, please make sure to read our Privacy Statement for a full explanation of our privacy practices. 

Why am I asked to acknowledge to the terms of the Privacy Statement when I create an account or activate a product? 

We want to be transparent about how Autodesk uses customers’ personal data, so we’ve included a prompt about the Privacy Statement when you create an account or activate a product. The Privacy Statement explains how we use your personal data, for example, for contract management and licensing purposes.

Third Parties and Your Personal Data 

Autodesk will never sell your personal data. We do not share any personal data about you to third parties for their own direct marketing purposes without your permission. We may share other information about you with third parties under certain circumstances, such as with service providers to process payments, our channel and sales partners for operational purposes, to comply with legal processes and address safety concerns, to share or publish aggregated information, and if we sell some or all of our business.

Third parties are responsible for their own privacy practices. Be sure to read the Privacy Statement, supplemental notices, and settings of all websites or platforms you visit so that you can understand their privacy practices and your options.

Retention and Deletion of Your Personal Data 

Autodesk will honor your choices with regard to data retention. We keep your personal data only as long as we need it to honor your choice, to fulfill the purposes described in our Privacy Statement and as required or permitted by applicable laws and regulations.

Autodesk takes reasonable measures to delete personal data in a secure manner when it is no longer required. 

For more information about our retention and deletion practices, review the data retention section and the security and integrity of personal data section in our Privacy Statement.

Updating, Correcting, Deleting Your User Profile or Account

You can always make changes to or delete your account. Simply log in and follow the instructions to make edits to your profile information. If you have any other questions, contact us. For your safety and ours, we may need to authenticate your identity before fulfilling your request.

The Security of Your Personal Data

We use a combination of process, technology and physical security controls to help protect personal data from unauthorized access, use, or disclosure. When sensitive personal data is transferred over the Internet, we encrypt it using Transfer Layer Security (TLS) encryption or similar technology. Further, access to personal data is restricted to those employees, contractors, and agents of Autodesk who need to know such data to perform their assigned functions and develop or improve our products and services. However, despite our efforts, no security controls are 100% effective, and we cannot completely ensure or warrant the security of your personal data. 

For a comprehensive description of Autodesk’s security practices, visit the Security section of the Trust Center, or you can review Privacy Statement and Terms of Use for more details.

Opting-Out of Communications 

You can unsubscribe from Autodesk marketing communications by using links provided in our Cookie Statement, or by following the unsubscribe instructions in our communications. However, because we may need to contact you for business reasons, you cannot unsubscribe from operational communications.

Cookies and Similar Technologies 

Cookies help to improve your experience with our site by helping you resume where you left off, remembering your login, preferences, and providing you with various tailored functions, such as showing you content targeted to your interests. You have a choice as to whether to disable or opt-out of cookies or similar technologies. Learn more by visiting our Cookie Statement.

Our Analytics Programs and Your Choices

Autodesk Analytics Programs allow us to analyze trends and patterns in software usage so that we can build products that better meet your needs. Analytics help us optimize current product features, make positive changes for future releases, and better measure product performance and quality. You will be notified about the analytics collected, and the tools used, and you will have an opportunity to change your preference as to whether analytics are collected within each product.

Children’s Privacy Statement 

Many of our websites, products, and services (“applications”) are designed for older users. Autodesk does not knowingly collect personal data from children in connection with these applications. Other applications are appropriate for children, specifically, those under the age of 13. We inform you about the personal data we collect from children, how we use it, when this information is available to third parties, parental choices and controls, and how and when we communicate with parents, such as when we obtain verifiable parental consent.

Our Children’s Privacy Statement sets the standard for how we treat children’s personal data and is in accordance with the U.S. Children’s Online Privacy Protection Act (COPPA) and the General Data Protection Regulation (GDPR). To learn more how we use children’s personal data, visit our Children’s Privacy Statement. We will never send targeted advertising to users under the age of 18. 

Autodesk follows Privacy by Design principles that govern the treatment of data owned by or under the control of Autodesk from a privacy perspective. This approach applies worldwide, and is reflected across the company, including, in product and service development plans, business plans, and in day-to-day operations.

We follow the company’s Privacy Principles and perform privacy impact assessments related to situations where personal or behavioral data is collected or used.

We also provide companywide privacy training for all employees and contingent workers, as well as role, and issue specific trainings in targeted areas. 

All of our employees, contingent workers, and subsidiaries are required to abide by our Privacy Statement. They must also adhere to more detailed internal policies regarding Autodesk’s overall data protection requirements and Privacy Principles:

• Be transparent about our actions and intent 
• Present individuals with clear and actionable choices
• Practice purposeful collection, use, and retention of data
• Use data for the purposes for which it was collected 
• Only share data with Third Parties in limited and approved ways 
• Be accountable for enforcement of these Privacy Principles

In May 2018, the General Data Protection Regulation (GDPR) takes effect. It introduces obligations that will impact companies around the world. The GDPR is a European Union regulation that seeks to harmonize existing data protection laws across Europe and is designed to strengthen data protection rules for the processing of personal data of EU residents including the transfer of personal data outside the EU.

We are committed to incorporating the GDPR’s core principles and requirements into our global privacy and data protection program. We have conducted internal assessments to evaluate our readiness to meet and maintain our obligations under the law. For more information on our GDPR compliance efforts, take a look at our FAQs.​