- Provide a better, more personalized shopping experience using Facebook Messenger
- Reach customers instantly with detailed messages about their orders
- Helps customers track purchase confirmation and shipping details all in one place
As of June 12, Messenger for Shopify is now available to existing active merchants in the Australia, Canada, United Kingdom and United States of America.
Introducing Messenger's newest feature the Message Us button, it can be added to any Shopify store using the free Messenger sales channel. Checkout our official documentation for more information on how to get started.
With the advent of online shopping something went missing? Real-time conversations between merchants and customers. Not anymore, as a merchant you can make online shopping fun and real again using Messenger to communicate with your customers instantly, personalizing their shopping experience.
You’ll be able to quickly answer questions about stock availability, product details, purchase confirmation, shipping notifications and more.
Start having real conversations today, and help reassure your customers about their online purchase decisions. Sometimes having a quick question answered is all any of us need to feel confident and click— checkout now.
Learn how you can offer a better, personalized, and real shopping experience with Messenger and Shopify.
Features:
- Easy: Setup directly on Shopify by connecting your Facebook Page account
- Up sell instantly: Allows you to invite customers to check out related products
- Save time: Casual conversations answer questions faster than email
- Be real: Reassure customers in real time, as a real person about purchase decisions
- Stay Organized: Shipping and purchase details for each customer stays in single chat thread
Messenger reviews (37)
Absolutely love this app! Customers really love it too. The notifications are actually seen instead of just sitting in your customers email. It takes customer service to a whole new level.
My customers don't get the notifications about their packages anymore. They really liked this feature.
notifications are only in english and message button is not showing :-(
Installed the app and love it. seems doing great work. recommended!
Great App
Love this feature and it works very well. Would give it 5 starts but it needs the following changes:
1. Need the ability to edit/change the preset messages that are sent
2. Need the ability to disable certain message. For example, customer get an order confirmation, then a message when their items are shipped then, then another when out for delivery, then another they they are delivered. It becomes a bit spammy. I;d like to disable the "out for delivery" message. I think the its shipped and its been delivered are enough
3. Need an ability (or clear way) for customer to unsubscribe for messages. I have had a few ask us how we got heir FB info and not want their information posted in messenger/not want to keep getting our messages.That said, I love this feature and it is just an extra boost to customer service, which is great.
Great integration with our store, but as another reviewer mentioned, Shopify - please allow stores to update edit the pre setup messages being sent to avoid confusion!
We ship out all of our orders same day to our customers and the pre-set text is confusing to our customers as well.
Thank you!
Loving this new Facebook Messenger option in Shopify. We have received many instant messages from our customers on Facebook. They are enjoying the easy access to us, as well as updates on their order. Great addition Shopify!
Conversational commerce is becoming more and more important with online shopping. This app seamlessly integrates with Facebook to allow easy conversation and customer updates. I only wish that you could edit the pre-formatted text as my customers are sometimes confused by the default text, "We'll send shipping updates as soon as they're available." It can be misread as as soon as the products are available (purchased products are always in stock and ship within 24 hours). I contacted Shopify and it's not an update they are ready to launch at this point. Shopify - please allow stores to update edit the initial message to avoid confusion! Thank you!
Lovely App
