Andy Budd

Heading out to meet @alicenwondrlnd for the first of TWO ballet performances this weekend (watching, not performing)

There is no such thing as a product or service that isn’t designed. The question is just who does the designing and when and how.

You don’t have to be a designer to design, just as you don’t have to be a chef to cook. Difference is in level of complexity and refinement.

One reason to hire a designer, in fact, is to reduce the time from a mediocre product to a good one. It’s an efficiency strategy.

Anybody had better luck with one of the other meeting booking assistants?

Giving up on @xdotai. The service is just too unreliable to continue to pay for at the moment :(

Project managers create and facilitate project experiences for clients just like UX designers create web/app experiences for users.

Who do I know doing interesting things with (chat)bots, robots and AI at the moment?

A nice intro from @jvbates on the rational for the recent @clearleft rebrand. https://clearleft.com/posts/436 

To accept a complaint about calling people and asking for security details, @firstdirecthelp need to call me and ask my security details.

I run a Slack channel for agency founders. You need to be bigger than 10 people and smaller than 100. Interested in joining? Let me know.

First Direct Trains Customers to be Phishing Victims. http://www.andybudd.com/archives/2017/03/first_direct_trains_customers_to_be_phis/ … / @firstdirect @guardiantech @BBCClick @Telegraph @thetimes

Just spoke to somebody at @firstdirect. Seems like they're happy training people to be telephone phishing victims. Very disappointing.

Just got a call with caller ID withheld. "Hi, I'm from @firstdirect. Can I just as you of some security questions?" #smellslikephishing

Heading so far into North London I'm worried I'll get a nose bleed!