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Professional Support Incidents

TechNet Professional subscribers are eligible for up to two complimentary professional support incidents* and a 20% discount on any additional support incident purchases** during the course of their subscription. Support incidents can be used:

  • To resolve technical break-fix issues in a non-production environment and are the equivalent of paid Professional support incidents.
  • To find a solution to a production issue if you can replicate that issue in a non-production environment

Here’s what you need to do to use your Technical Support benefits:

  1. If you’ve already set up your Contract ID and Access ID, then you’re ready to go. Simply submit a technical support incident online. Select MSDN/TechNet Subscription when asked to pick an option to open your support case, and then choose the Contract ID and Access ID you previously set up. If you have any issues with submitting an online incident, call your country’s Microsoft Technical Support number for assistance.
  2. If you haven’t set up your Contract ID and Access ID, you’ll need to do so before you can take advantage of your technical support benefit. This is a one-time setup process and enables you to submit technical support incidents online or via phone anytime you need assistance.

For more info on professional support incidents, see the FAQ.

Need Customer Service? TechNet Customer Service Centers can assist you with topics including new orders or renewing a subscription, activating your subscription, billing, managing subscriptions under a Volume Licensing agreement, access to Subscriber Downloads, and more.

* Toll charges may apply.

** Discounts on pay-per-incident support are available only in the United States, Canada, United Kingdom, Germany, France, Netherlands, Italy, Sweden, Switzerland, Norway, Poland, Denmark, Spain, Austria, Ireland, Finland, South Africa, Greece, Liechtenstein, Faeroe Islands, Gibraltar, Japan, China, Taiwan, Hong Kong, Korea, Philippines, Indonesia, Thailand, Malaysia, Singapore, India, Australia, and New Zealand.