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Using Chess.com
What is Chess.com?
Who owns Chess.com? Who runs the site?
Why should I become a member of Chess.com? Does it cost anything?
What are the site's policies?
What are the "Points" on my Home page? How do I earn them?
Account
I forgot my password. Can you help me remember?
Can I share computers with another member?
How do I close / delete my account?
I just registered. Where is my activation email?
How can I change my username?
Playing Chess
What do they mean with all the numbers and letters like "Knight C 3"?
How do I get better at chess?
Why can't I play in every game?
Please help me learn the rules of chess - I want to learn how to play!
How do I claim a draw?
Live Chess
How do I fix slowness in Live Chess?
How do the time controls work in the Live Chess?
Why are there three different ratings in Live Chess?
How do I make my moves when playing Live Chess?
What are the rules of behavior for Live Chess?
Premium Membership
Can I purchase a membership with Bitcoin?
How can I end my Premium membership subscription?
What is the difference between Gold vs. Platinum vs. Diamond memberships?
Can I pay for my membership through PayPal?
Can I order a membership for a friend?
Technical Support
My chess homepage keeps blinking / refreshing without stopping! Help!
Why did the clock times suddenly change? The clocks seem broken!
I'm having technical problems! What should I do?
I'm not getting any email alerts
Why doesn't my avatar show in Live Chess?
Mobile Apps
The iPhone app crashed! How do I fix that?
How do I turn off sound?
I can't install the mobile app on my phone! What am I doing wrong?
Installing the Mobile App
Can I help beta test new versions of the iOS app?
Tactics
Why am I limited to only five tactics per day?
What is the Tactics Trainer for?
How do I use the Tactics Trainer interface?
Why did the tactic end where it did? I don't get it...
How are the next tactics chosen for me when I am training?
Lessons
How do Lessons work?
Tracking your Performance
The Lessons Interface
Can I play a game in Lessons mode?
How do the score and ratings work in Lessons?
Videos
I'm an advanced player - will these videos help me?
I'm new to chess - will these videos help me?
How do I subscribe to the Chess.com Video Lessons?
Why can't I view the full videos?
Chess960
What is Chess960?
How do I create a Chess960 game?
How do I castle in a Chess960 game?
Groups & Teams
How do I invite members to my group or team?
What are Groups & Teams? What is the difference?
How do I join a Group/Team?
How do I create my own Group or Team?
How do I create my own Group or Team?
Tournaments
What are thematic tournaments?
How do Chess.com Online Tournaments work?
How do I create a tournament?
How do membership levels (free vs premium) affect access to turn-based tournaments?
How do I withdraw from a tournament?
Openings & Explorer
What is the Game Explorer?
Does move-order matter when I'm looking at a position in Explorer?
How do I use the Game Explorer?
What are chess openings?
Vote Chess
What is Vote Chess?
How do I play Vote Chess?
How do I offer a draw?
How do I suggest that we resign?
How do I offer a draw?
Coaching
Can I use Chess.com to find (or offer) online coaching?
Contact Us
Contact Chess.com Support
Call Us @ 888.555.1212
[email protected]
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