Resume

 

Certifications

  • New York State Initial Certification, School Library Media, K-12
  • New York State Public Librarian Certification

Education

Knowledge

  • Advanced Coursework
    • School Library Media
    • Information Storage and Retrieval
    • Archival Theory
    • U.S. History
    • Computer Science
  • Basic Coursework
    • Politics
    • Law
    • Management
    • Ethics
    • Anthropology
    • Museum Studies
    • Architecture
  • Computer Skills
    • Network Hardware Installation and Configuration
    • Servers and Systems
    • Windows and Linux Systems Proficiency
    • Microsoft Office
    • Elementary Java and C++ programming abilities
    • Intermediate Web design: PHP, CSS, XHTML
    • Content Management Systems(Joomla, WordPress, Etc)
    • Podcasting
    • Social Media for Business Development

Teaching Experience

  • Elmont Memorial High School– Elmont NY
    • Student Teacher, School Library Media, February-March 2008
      • Ordering, cataloging, and weeding of collection and teaching of information literacy classes.
  • Henry L. Stimson Middle School– Huntington Station, NY
    • Student Teacher, School Library Media, February 2009
      • Teaching of information literacy classes.

Experience

  • February 2011-Present Aer Lingus Senior Customer Contact Agent
    • Supervisor
    • Responsible to lead and make work assignments, provide feedback, participate in on the job coaching and training.
    • Coaching a team of agents will the goal of improved performance
  • September 2010-February 2011 Aer LingusAdmin/Interline Coordinator/Facilities Manager
    • Responsible for coordinating relationships with other airlines
    • Departmental Payroll and various Administrative duties
    • Supplies and interacting with vendors
  • November 2009-January 2010 Aer LingusUSA Pricing Department
    • Responsible for the filing and maintenance of fares and rules in support of public, web, and private distribution channels.
  • July 2006-Present Weneca Media Group, Co-Founder, Systems Administrator, and Senior Editor
    • Administrator – responsible for maintenance and upkeep of servers, CMS, and related systems
    • Editor – responsible for quality control of written content on several of the sites run by the group
  • 2003-September 2010 Aer LingusUSA, Customer Contact Agent
    • Handling the following airline functions: Reservations(Sales); Special Services(including tasks such as contacting hundreds of passengers and reaccommodating them due to cancellations or schedule changes); Refunds; Customer Service.
  • 2002-2003 Tompkins Consolidated Area Transit, Project Assistant to the Service Development Manager
    • Improving Passenger Information Systems: Data Gathering and Analysis; Report Compilation(including Inspection of 235 Bus Shelters to assess need for repair; Informal Review of Driver Compliance with ADA regulations; Reprogramming of Electronic Destination Signs for Improved Comprehension)
  • 1999-2003Ithaca College Kosher Kitchen, Student Manager
    • Management and Training of Entry-Level Employees
  • Summer 2001 Youth for Understanding International Exchange, Staff…later Acting Coordinator
    • On-Site Coordination of Thousands of Foreign Exchange Students through New York area airports…a massive logistical effort.

Honors and Affiliations

  • Membership, NYLA-ALA, 2007-2008
  • Most Productive Agent, Aer Lingus USA, 14 out of 24 months before Award Discontinued
  • Extra Yard Award, Aer Lingus USA, Oct. 2005
  • President, UJC Chapter, Ithaca College, 2002
  • Chairman of Program Board and Religious Affairs Coordinator, Hillel, Ithaca College, 2002-2003
  • Operator, Restorer, and Tour Guide, Shoreline Trolley Museum, 2000-2003
  • President, Society for Technical and Scientific Speakers, Bronx High School of Science, 1998-1999
  • Director of Computing Services, Stuart S. Elenko Holocaust Museum & Studies Center, 1996-1997
  • National Merit Scholarship Honoree

References Available on Request