The Zendesk Marketplace picks up where regular Zendesk ends. With these apps and integrations, you can improve efficiency and productivity—and extend your Zendesk into new and exciting territory.
Manage feedback, turn reviews into tickets, and tickets into conversations.
Get It!Featured apps
- Click the "Buy app" button, and proceed with the purchase steps.
- Once the order is complete, you will immediately receive an email from Myndbend with the license token for use in the next step.
- Place the license token provided into the "Template Manager Access" field of the App settings (Settings > Apps > Manage > click on the App name > App Configuration tab).
- Locate the Myndbend management app on the left menu bar.
- Within the app, click on the administration button and login using your Zendesk admin credentials.
- Follow the on-screen instructions to apply settings and configure the necessary targets and triggers.
- You are ready to use the app. Navigate to any open ticket in Zendesk and expand the Apps column ("Apps" button top right).
For additional details, please visit the Myndbend Help Center
You must have a Zendesk and Segment account before getting started. Every Segment account starts with a 14 day free trial!
Integrations
Getting Started
If you are interested in using the Integrations product and sending data to Zendesk, please sign up for Segment here.
Sources
Getting started
If you are interested in using the Sources product and sending Zendesk data to your data warehouse, please sign up for Segment here.
To install and set up Zendesk for Segment:
- Log in to your Segment [account]https://segment.com/sources/zendesk).
- Navigate to the Sources Catalog and click Zendesk
- Choose a name and SQL Schema name
- Enter your Zendesk subdomain and click Authorize
- Your Zendesk data will begin syncing to your warehouse!
If you have any questions, please reach out to Segment at [email protected].
The JIRA integration makes it easier for support and engineering teams to collaborate.
Support Versions
This version supports Atlassian JIRA Cloud and JIRA Server 7.0 and above. If you are using JIRA 6.x, use this version instead
Getting Started
This App will be automatically installed and configured when installing the Zendesk add-on on JIRA. You are not required to manually install it.
You must have administrator permissions in both JIRA and Zendesk to set up the integration. When using JIRA Server, we recommend creating a dedicated user for the integration.The complete installation instructions can be found in here.
- In JIRA, select Add-ons from the Administration menu in the upper-right corner of the page.
- Search for the add-on 'Zendesk for JIRA' in the Atlassian Marketplace and then click Install on the right side.
- After installing the add-on, return to the Administration page and select Add-ons > Manage add-ons > Zendesk for JIRA.
- Click Configure, enter your Zendesk subdomain, and click Authenticate with Zendesk.
- Select the ticket details that you want to display in linked JIRA issues.
- Click Complete Set-up and Install App. After confirming that you want to proceed with the installation, the add-on installs an app in Zendesk to support the integration.
That's it. Your teams can start collaborating using Zendesk and JIRA. To find out how, see Using the JIRA integration. You can also read complete installation instructions here: Using the JIRA integration.
Salesforce edition support
The ability to view Zendesk tickets from Salesforce is available for Salesforce Group, Professional, Enterprise, Unlimited, and Developer editions.
Getting started
To install and set up Zendesk for Salesforce:
Install the Zendesk for Salesforce app in Salesforce.
Sign in to your Zendesk and install the new Salesforce app.
Setup the new Salesforce app in Zendesk.
Configure user and organization Syncing in Salesforce.
Set up Zendesk Ticket in Salesforce.
For complete setup instructions, see the Getting Started Guide for Salesforce for Zendesk.
All you have to do is install the Quickie app and you can use it immediately. The configuration options for this app allow you to make various changes to the layout of Quickie's views list.
Configuration Options
- Title (Default: "Quickie") The name of the app as it appears in the apps list.
- Don't place root level views in 'Misc' folder (Default: No) If ticked, then the "Misc" folder will not be used and the views which are uncategorised will appear at the top level.
- Rename 'Misc' folder to (Default: "Misc") Allows you to rename the 'Misc' folder to something else. If this is blank, then it will default to 'Misc'.
- Place 'Misc' folder at bottom of list (Default: No) If ticked, then the "Misc" folder will appear at the bottom of the views list. If not ticked, then the "Misc" folder will appear at the top of the views list.
- Don't place personal views in 'Personal' folder (Default: No) If ticked, then the "Personal" folder will not be used and the personal views will appear mixed in with all other views. Personal views are presented in italic.
- Rename 'Personal' folder to (Default: "Personal") Allows you to rename the 'Personal' folder to something else. If this is blank, then it will default to 'Personal'.
- Place 'Personal' folder at bottom of list (Default: Yes) If ticked, the 'Personal' folder will be at the bottom of the list groups. If not ticked, then the 'Personal' folder is presented at the top of the list of views.
- Enable role restrictions? (Default: No) Allows you to choose which agent roles that the app will be available for. If this is not ticked then all agents will be able to use Quickie.
If you tick both "Place 'Misc' folder at bottom" and "Place 'Personal' folder at bottom", then these folders will be at the bottom with 'Misc' appearing above 'Personal'.
After installing the app from the marketplace, you will need to enter API Key and API Secret from Mixpanel. To do this:
- Login to Mixpanel
- Click Account in the top navigation
- Click Projects
- Copy and paste API Key and API Secret values into the proper fields in Zendesk
- Click Install
Now, when you navigate to a ticket, you can see information from Mixpanel about the ticket requester in the ticket sidebar.
Sign in to your Zendesk, then click the Admin icon in the sidebar. Select Apps > Browse, then find the Shopify app and click the tile. On the Shopify app page, click Install app in the upper-right corner. Enter the following information:
Title: Name for the application.
Store URL: Your Shopify store URL. This should generally begin with https:// not http:// to work correctly.
API Key: An API key generated by Shopify. See the 'Setup' section of the Shopify documentation for instructions about how to create an API key for private apps.
Password: Password generated by Shopify, along with the API key.
Order ID Field ID: The Zendesk custom field ID you are using to store the associated Shopify order number. Click here for more information about adding and using custom ticket fields in Zendesk.
Refresh your page for the changes to take effect and your Shopify app is ready to go.
To activate your 14 day free trial, after clicking "Buy", enter your payment information as normal. We won't charge your card until the end of your trial.
Once installed, as an admin, open the app in the left hand bar (1) to enable it (2).
For more information on how to use the calendar app, check out our knowledge base articles.
“At Slack, our Support team has grown 17x in the past 24 months. Zendesk Apps have helped us seamlessly integrate our tools to help us keep up with that growth. The pre-built integrations provide more context to every customer interaction, so our team never has to leave Zendesk.”
This app has allowed us to handle Google Play store reviews in the same prompt manner as all other interactions, and made it easier to capture what customers are saying which we feed back into our product teams."
Using Quickie has really helped improve the efficiency of our agents by allowing them to access their important views from anywhere within Zendesk without having to leave their current context."
Zendesk apps come in many different flavors. We have everything from productivity and time tracking, to eCommerce and social media. They’re all designed to extend your Zendesk and make life easier for you and your agents.
Productivity & Time-tracking
Our most popular app category features dozen of productivity enhancers, as well as apps to track and organize your time.
E-commerce & CRM
Harness information from your online store or customer database, and use it to do cool stuff.
IT & Project Management
An assortment of apps to manage work projects, IT needs, and internal teams.
Knowledge & Content
Everything you need to enhance Help Center content and help you find information faster.
Zendesk Labs
Our favorite category. Find out gems built by Zendesk employees. This is a real treasure chest of apps and integrations.
Analytics & Reporting
Ever wish you could do more with your Zendesk data? Discover powerful apps and integrations to slice and dice even further.
Chat & Collaboration
Integrate chat clients or collaboration tools for quick, real time communication.
Channels
Using Channels apps, agents can communicate with customers on almost any platform—anywhere on the web.
Google Play Reviews
If you don’t see it, just create it.
Using our API and apps framework you can build pretty much anything. And once you do, you can place it in the marketplace for all Zendesk customers to find. Or just keep it for yourself–whatever feels right.