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Duolingo
@
duolingo
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Free language education for the world. Available on Android, iOS, and the web.
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6 147
Tweety
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156
Sledovaní
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321 250
Sledujúci
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| Tweety |
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Duolingo
@duolingo
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6 min |
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Okay, it looks like your web settings were toggle to "off". Usually those app and web settings are unique to the platform, so we'll be investigating that a bit more. Could you hard close and reopen the app, let us know if you see any speaking challenges
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Duolingo
@duolingo
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42 min |
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Thanks for that info! We made some adjustments this AM (EST). Could you hard close and reopen the app to confirm that you're still seeing these crashes?
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Duolingo
@duolingo
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2 h |
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Hmm what is your username associated with Duolingo? Happy to take a closer look
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Duolingo
@duolingo
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2 h |
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Hi Matthew! There shouldn't be anything affecting the frequency of speaking challenges. You should see them starting level 1+. What course are you currently learning?
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Duolingo
@duolingo
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3 h |
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I figured that might be it. Your streak is SUPER impressive by the way (kudos!!). I'm wondering if there was a server issue where it failed to recognize the streak freeze was used. If you see this happen again, let me know!
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Duolingo
@duolingo
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3 h |
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Hi there! Your streak is back. I've also manually placed you in leaderboards. So any XP earned after this point will go towards your leaderboard.
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Duolingo
@duolingo
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3 h |
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Gotcha! Thanks for the update. I also added 200 gems to your account in the meantime.
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Duolingo
@duolingo
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3 h |
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Hmm was this a streak freeze that you purchased today? I see one purchased today and the last freeze purchased was February 23rd
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Duolingo
@duolingo
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3 h |
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Oh apologies! I didn't see that second threaded message. Glad to see it's all worked out now!
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Duolingo
@duolingo
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3 h |
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Your streak is back!
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Duolingo
@duolingo
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3 h |
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Did you just update the app version? We made some adjustments early this AM (EST). If you hard close and reopen the app, do you still experience the same crash with version 6.26?
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Duolingo
@duolingo
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3 h |
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Hi Tess! Apologies for any confusion. The 6/12 month subscription while discounted, is billed as one payment. That should've been detailed in the purchase confirmation and receipt from iTunes, Google Play or Stripe
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Duolingo
@duolingo
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3 h |
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It looks like your streak is currently at 23 days, so you should be good there. We made some adjustments early this morning (EST). If you hard close and reopen the app, are you still seeing those crashes?
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Duolingo
@duolingo
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4 h |
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Hi Mauro! So sorry about that. What is your username associated with Duolingo? Happy to help
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Duolingo
@duolingo
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4 h |
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Hi Joni! Feel free to send us a DM and we can help!
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Duolingo
@duolingo
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4 h |
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THanks so much for that update! We made some adjustments early this morning (EST), but let me know if you still see any crashes
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Duolingo
@duolingo
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4 h |
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Hi Nicole! I'm so sorry for that trouble. What is your username associated with Duolingo? Happy to help
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Duolingo
@duolingo
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4 h |
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So sorry about that Felix! What is your username associated with Duolingo? Happy to help
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Duolingo
@duolingo
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4 h |
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Hi there! Fixed your streak. I see that you only did 15 XP on tuesday when your goal is 50XP. Did you reach your 50XP goal yesterday?
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Duolingo
@duolingo
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4 h |
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You can find it via your device's settings or Profile > Settings > Send feedback, your app version will be listed there.
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