16:01 CET/ 07:01 PST

Hey everyone, we’re seeing issues across the website, iOS and Android apps that is resulting in tracks being unable to play.

We’re investigating the issue and we’re hoping to get this resolved quickly.

Bonjour, nous traversons actuellement des problèmes techniques rendant la lecture des titres impossible sur toutes plateformes (iOS, Android et le site web).

Nous cherchons encore la cause du désagrément et espérons trouver une solution au plus vite.

16:58 CET/ 07:58 PST

We’re still experiencing issues with playback across all platforms (website, iOS and Android). It’s also possible some users might experience issues with uploading. Unfortunately, the issues are proving more difficult to resolve than first thought. 

We’re continuing to investigate and will provide updates as things develop.

Les problèmes techniques rendant la lecture de titres impossible sur le site, iOS et Android n’ont pas encore été résolus. Il est également possible que certains utilisateurs rencontrent certains problèmes pour uploader de nouveaux titres.
Ce soucis est malheureusement plus difficile à identifier que prévu - nous espérons pouvoir le résoudre le plus rapidement possible.

Nous vons tenons informés de la progressions des choses.

17:26 CET/ 08:26 PST

Hey everyone, the issues effecting playback and uploading have now been resolved and normal service has resumed.

Thanks for your patience.

Bonjour, nous avons trouvé la cause du problème technique qui a maintenant été résolu - les titres peuvent à nouveau être joués sur toutes plateformes.

Merci pour votre patience.

17:45 CET/ 08:45 PST 

Hey everyone, an error in an earlier deploy has resulted in some issues with private tracks. We’re working hard to fix this.

Bonjour, une erreur système dû à des changements récents est survenue, semblant affecter certains morceaux privés. 

17:52 CET/ 08:52 PST

We’ve rolled back the change and the issues re private tracks have now been fixed. Apologises for any distress caused by this. 

Nous sommes revenus sur le problème et l’avons réparé. Nous nous excusons pour la gêne occasionnée.

15:00 CET / 06:00 PST

We’re experiencing some downtime with uploading on the site at the moment that we’re working to fix ASAP. We’ll update here once this is resolved.

15:06 CET / 06:06 PST

Uploading issues are now resolved.

June 13th, 2016  

Our data team is currently reprocessing play information for the last 3 months to ensure accuracy across all stats views. As a result of this you may see changes in your play counts across different stats views such as the track stats page, main stats page and the play count underneath the waveform of the track page. Please know this is due to the play data now being corrected, and discrepancies between different views being amended.

Once this correct data has been fully processed, the most accurate and up to date play information will be displaying on your tracks. We will update here once the processing has finished.

August 3rd, 2016 

This data reprocessing has now been completed, so all discrepancies and inflated stats should be removed.

May 17th, 2016  08:20 PM CET / 11:20 AM PST

We’re aware of connectivity issues for users in Great Britain and Egypt and are working with our third-party network provider to resolve them as soon as possible. We appreciate your patience and cooperation. 

May 17th, 2016  09:20 PM CET / 12:20 PM PST

Our network provider has identified and fixed the problem. There should be no more connectivity issues for users in Great Britain or Egypt. Thank you all for your patience. 

May 12th, 2016  09:20 AM CET / 00:20 AM PST

We’re experiencing some problems processing payments from our website and Android app at the moment. We’ll update here as soon as it’s back up and running.

May 12th, 2016  09:39 AM CET / 00:39 AM PST

Payment should now be processed successfully through our website and Android apps. Thanks for your patience!

May 11th, 2016  16:06 PM CET / 07:06 AM PST

We’re experiencing some problems processing payments at the moment. We’ll update here as soon as it’s back up and running.

May 11th 2016 16:44 PM CET / 07:44 PST

All clear, payments should now be processed successfully. Thanks for your patience. 

April 30th, 2016  9:39 PM CET / 1:39 PM PST

We will be doing maintenance on our site shortly that will affect RSS feeds. This feature will be disabled for all tracks until further notice. Please continue to check our Status Blog for updates.

May 1st, 2016 3:00 AM CET / 7:00 PM PST

We are still doing maintenance on our site that is affecting RSS feeds. Please bear with us while we restore this feature. We appreciate your continued patience. 

May 2nd, 2016 11:40 AM CET / 2:40 AM PST

Our essential maintenance work is still ongoing and RSS feeds are still temporarily disabled. We will be deploying a fix soon that will be a gradual rollout. This means you should see services return to normal within a 24 hour period.

After that time - the best thing you can do is refresh your feed with iTunes in order to make sure they’re pulling all the correct information.

What you’ll need to do is login with your account used to submit the podcast to iTunes’ Podcasts Connect portal they offer: http://podcastsconnect.apple.com/ and click your podcast to see details, then click “Refresh”. This triggers the iTunes Store to re-check your feed.

Please check back here for any further updates.

May 2nd, 2016 5:10 PM CET / 8:10 AM PST

Fortunately our maintenance work has completed and all RSS feeds have been enabled again. This means everything should be up and running for you again. 

You shouldn’t need to refresh your feed in itunes but we’d suggest trying it if you are still having issues.

Sorry for the inconvenience and thank you for your continued patience.

27/03/2016 12:43 CET / 03:43 PST

We’re looking into issues with play counts not updating underneath the waveforms of tracks. The counts are being successfully collected on the stats page so you can view your correct count in the meantime. More information here when we have it.

27/03/2016 14:23 CET / 05:23 PST

Play counts are now being updated successfully underneath the waveform. 

24/03/2016 15:57 CET / 07:57 PST

We are currently experiencing some outages across the site (web and mobile), we’re working hard to bring things back to normal. You may find a loss of your playlists or that some accounts are not available

24/03/2016 16:26 CET/ 08:26 CET

Problems are persisting unfortunately, more news when we have it.

24/03/2016 16:47 CET/ 08:47 PST

All clear, we’re back up and running. Thanks for your patience.