On large sites with several standalone subsites, universal navigation provides quick access to the main site. To be successful, it must not interfere with the subsite’s navigation.
Contacting customer service often reflects on UX. To reduce such failures, understand the customer journey and support it through UI design.
Mobile users in India are concerned with storage and data consumption, share devices, use app lockers for privacy, and log in with one-time passwords.
Recruiting internal staff to test a user interface should be a last resort. Consider potential biases before drawing any conclusions.
Social media use has altered how Millennials think about friendships and relationships. This impact stands as a valuable reminder of the consequences of UX-design decisions.
125 practitioners share their experience and success stories for improving user experience in Agile projects.
User research finds that tightly integrated services with simple and unified design make people use WeChat; mainly through traditional GUI interactions, not a “conversational UI.”
Direct-manipulation UIs support interaction with visible objects of interest via physical, reversible, incremental actions that receive immediate feedback.
Resist the urge to lead with implementation. Once you know what the need is, you’ll know what to build.
Customization tools must be simple-to-use, easy-to-find, and easily edited, with both a clear intent and a clear benefit to users.
What is usability? How, when, and where to improve it? Why should you care? Overview answers basic questions + how to run fast user tests.
The ten most egregious offenses against users. Web design disasters and HTML horrors are legion, though many usability atrocities are less common than they used to be.
Users don't read Web pages, they scan. Highlighting and concise writing improved measured usability 47-58%. Marketese imposed a cognitive burden on users and was disliked.
Eyetracking visualizations show that users often read Web pages in an F-shaped pattern: two horizontal stripes followed by a vertical stripe.
Jakob Nielsen's 10 general principles for interaction design. They are called "heuristics" because they are broad rules of thumb and not specific usability guidelines.
The winners of our 15th Intranet Design Annual impress us with their design prowess, content support, UX research, responsive design, modern visuals, and SharePoint pushed to its limits.
Modern day UX research methods answer a wide range of questions. To know when to use which method, each of 20 methods is mapped across 3 dimensions and over time within a typical product-development process.
How users react to delays in a user interface, whether website or application. The 3 main response time limits are determined by human perceptual abilities.
Elaborate usability tests are a waste of resources. The best results come from testing no more than 5 users and running as many small tests as you can afford.
What appears at the top of the page vs. what’s hidden will always influence the user experience—regardless of screen size.
Nielsen